Business ProfileforKawaii Pen Shop

My first order with them took forever. I had ordered a month in advance for a gift for friends and it came so late that I couldn't give them the gifts on their birthdays. The quality of the items was wonderful though and I decided I would order from them again and make sure to order even earlier. I ordered a set of pens and some stickers (and possibly something else, I don't even remember now) for the child I nanny as a Christmas gift.However, they were still late with the order, and to make matters worse, when they finally did deliver it was the day before Christmas and my package was either lost by the mail service or it was stolen off my porch. I've been going back and forth with customer service for over three months now and all they tell me is to check with my postal office (which I have and they reiterate that it's not with them and it was dropped off on my porch the day before Christmas Eve). I was told at one point that I would have a manager contact me to resolve this issue and never heard from said person. I tried giving them more time and being patient but it's now late February and I first contacted them at the end of December about my issue.I won't be purchasing from this shop again. The way they're handling my claim is entirely dismissive. I wouldn't recommend using the shop for anyone. They take way too long to deliver and won't help you if your items don't make it to you.