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ComplaintsforBob's Auto
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In February 2023 I took my 2012 GMC Yukon Dinali to Bobs Auto to be looked at they then told me that I had a bad lifter and a couple of the other ones were going out. They replace the one that was going out and put some additive in my oil and told me to drive on the additive for 1000 miles and then bring it back and they would look at the lifters and see if they need to be replaced. I did that, when I took it back, they said that they would change the oil again and we would do it again for another 2000 miles when I took it back in after the 2000 miles they had said that the cam had broke and that they needed to replace it at that time they did a cam delete, and I have had my car since the beginning of May When I first took my car in they said that I could make payments on it because they knew that I needed my car for work. They are now trying to charge me for parts that have broke because of them. When my husband went in to talk to them, they said that my car is almost done but needs injectors and that they would not release my car until I paid some of the 6600 that was owed. Have you weeks back when I was talking to one of the employees that has been working on my car. I asked him why he was taking so long and how long the part that they broke would take to get in and he said he didn’t know because it all was based on how my attitude was. My car was originally taken to them in February of 2023 and has been in and out of the shop until may of 2023 where they have kept it cause something isn’t working right or something breaks. I do not feel that I should have to pay for parts that they broke.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.