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Business ProfileforMidnight Metalworks
Current Alerts For This Business
Consumers primarily allege ordering and paying for custom manufactured products that are never delivered. Complainants further report losing all contact with the business after many months of waiting for their orders to be fulfilled.
BBB contacted the business by email and postal mail on August 25, 2023 and September 5, 2023 requesting a written response that outlines a plan to address the pattern of complaints.
The business owner responded briefly on September 5, 2023 by indicating that he has faced difficulties in recent years with sourcing components. He also explained that he is a “1 man shop” and indicated that he is “doing everything I can to fill these orders but the constant attacks on the business are making it hard to continue.”
The business did not respond to further requests for elaboration.
BBB received multiple complaints against this business in a short timespan. This influx of complaints prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business is a custom metal parts manufacturer. BBB sent correspondence to the business by email on August 25, 2023 and September 5, 2023. Our letters requested the following:
- A list of all website urls the business operates.
- Names and contact information for the owners and officers of the business.
- Copies of company advertising, including marketing/promotional materials and/or solicitation pieces
- Samples of customer contracts, agreements or documents requiring customer signatures.
- Fee schedules including how and when a customer is charged.
The business responded briefly on September 5, 2023 but did not directly address any of these questions and did not respond to further requests for elaboration.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2058 Hickory Ave, Sheridan, WY 82801-8454
- BBB File Opened:
- 12/3/2022
- Business Management
- Robert Dockler, Owner
- Contact Information
Principal
- Robert Dockler, Owner
Customer Contact
- Robert Dockler, Owner
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Sammy M
08/04/2023
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