ComplaintsforSnake River Lodge & Spa
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Complaint Details
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Initial Complaint
03/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a standard $300-$400 a night room for the Snake River Lodge on November ******************* February 2024. The confirmation email I received on 11/29/2023 said that I owed $2,506.49 for the 5 nights starting 2/8/2024. I then received an email saying that I would pay a 40% deposit of $919.82 for my upcoming stay. On 12/7 my credit card was charged $919.82 twice, which was not supposed to happen. Then on 12/26/2023 my credit card was charged ANOTHER $10,592.86 for a total of $12,432.50 for a room that cost 80% less. Upon my arrival in February 8th, I checked in and the front desk person told me that in addition to having overpaid $12,432.50 for a $2,500 room, I still owed another balance of $12,000. I was shocked and I demonstrated to the front desk person that I did not owe that for a standard room and that it needed to be corrected immediately. The front desk person agreed and said they would fix it. On February 23th I called the front desk and spoke to **** about the fact that there was still a $10k balance on my credit card that had not been refunded by the Snake River Lodge as promised. I had to go through the situation with him again and he spoke with the front desk manager and promised that it would be resolved shortly. He issued me a corrected internal refund statement on Snake River Lodge letterhead to show that I did not owe the money. I went away for travel and then returned home on March 6th and notified the Snake River Lodge that the $10,000 still had not been refunded to me as promised. I spoke to ***** who is the front desk manager and she sent me the same internal refund document that showed I was owed the money and that it would be refunded within 48 hours. I requested an actual credit card refund transaction detail with the reference number and it was not provided. The refund still hasnt come! As of 4/9/2024 I still have not been refunded the $10,000 overcharge.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.