ComplaintsforTeton Gravity Research LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 1/21/23, I ordered an item (Classic Pom Beanie) from Teton Gravity Research (TGR). The item was delivered on 1/25/23. The item delivered was different than the item ordered. I ordered the item in the Blue/Red color scheme and the item delivered was in the Red/White/Blue color scheme. While similar, these two items are different. On 1/25/23, I emailed the **************** email address requesting to exchange the item received for the item ordered. TGR did not reply to my email. On 1/27/23, I emailed TGR a follow-up email requesting the exchange, but have yet to hear a reply.Business response
02/10/2023
We apologize for this mishap. We had mistakenly not updated the photos on the website to the correct representation of the color scheme of the beanie mentioned. We let ****** know that this was the case but we had updated the photos and would be happy to process a refund for him if he would like but have yet to receive a response.Customer response
02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, subject to receipt of a full refund. For the record, I have returned the product to TGR using a return label generated by TGR, and I expect to receive a full refund for the return.
Sincerely,
*********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.