Business ProfileforNorthpoint Asset Management, LLC

I hired Northpoint to manage my property, and I deeply regret this decision. The first red flag that should have prompted me to look elsewhere was when the property manager, ******, lied about showing the property. The wrong key had been placed in the lockbox by accident, and when I contacted her for updates, she claimed she had shown the property. I later found out that she couldnt actually show it because of the key issue. ****** then quit, and I was never assigned a new property manager. I had to reach out to ************************* multiple times, and each time, he assured me that my new property manager, *****, would contact me. She never did. I finally got *****'s number to inform her that a package was accidentally being sent to the property, and that's when I learned the tenant was moving outonly 4 DAYS before the move-out date. This level of communication is unacceptable and unprofessional. ***** even admitted that she had only just been assigned the property that day. When I called ****, I had to insist that he check whether the tenant had provided a notice to vacate. It turns out the tenant had given notice on 5/15/24, but **** had no idea because he hadnt checked his emails. The lack of communication and oversight caused significant financial loss for me, as we had a planned vacation on the day the tenant moved out. **** takes forever to return calls and often misses emails. Save yourself the stress and hire another company.