Business ProfileforSalt Lake Valley Chevrolet

I am writing to express my extreme dissatisfaction with the service I received at Gus Paulos Chevrolet Salt Lake Valley Chevrolet ******************* in January 2024. I brought in my 2014 Cruze, which had just turned over ******* miles, due to an oil leak. I was informed that a turbo line leak was the issue and authorized the repair without receiving an estimate.Unfortunately, what followed was a series of delays and missteps on the part of the service center. I was told that they were waiting on parts from GM, resulting in me having to continuously rent a vehicle at significant expense totaling $1052.00 over the course of approximately 30 days. The final bill for the repair came to over $2200.00.Despite the repair, I have since noticed smoke entering my vehicle, which I was told was due to not all the oil on the engine being cleaned. Subsequent visits to the service center at their recommendation to change the oil although I was at 60% and do diagnostics to isolate new symptom of oil exhaust coming into the vehicle through heater vents have not resolved the issue - I still have an oil leak and continue to experience fumes and smoke in my car, even after spending an additional $100 for an oil change and tire rotation. I still have an oil leak which prompted the visit the first place and now smoke and fumes to deal with.I am deeply concerned about the health implications of inhaling burnt oil fumes and find it unacceptable that after spending over $3500.00, (service plus car rental) the original problem persists. I have attempted to contact the service manager, ****************, but have not received a response.I am requesting a full refund for the unsatisfactory service provided, or a thorough repair at no additional charges as a comprehensive resolution to the ongoing issues with my vehicle. I would hope for a prompt and satisfactory response to this matter.