Additional business information
On March 11, 2022 Vivint, Inc. entered into a Consent Judgement with the Arizona Attorney Generals Office. The Judgement settles allegations that the business made false representations to induce consumers to sign a contract with Vivint. Under the consent judgment that is pending court approval, Vivint will pay $75,000 for restitution to Arizona consumers. The consent judgment also requires Vivint to pay an additional $285,000 in civil penalties and $40,000 in costs and attorney’s fees. Vivint also must refrain from making false representations to consumers, particularly regarding the contract terms or its relationship with another home security company. In addition, when a consumer extends a contract over the phone, Vivint must provide the consumer a contract (electronically or otherwise) to sign or electronically acknowledge the extension. The Judgement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://www.azag.gov/sites/default/files/docs/press-releases/2022/settlements/Vivint_Consent_Judgment_Signed.pdf
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 4931 N 300 W, Provo, UT 84604-5816
- BBB File Opened:
- 10/21/2002
- Years in Business:
- 25
- Business Started:
- 1/1/1999
- Business Started Locally:
- 1/1/1999
- Business Incorporated:
- 12/21/1998
- Accredited Since:
- 8/7/2024
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Vivint, Inc.
- Related Businesses
- Vivint, Inc. is under the same ownership as Smart Home Pros, Inc. A separate report for them is available here : https://www.bbb.org/us/ut/provo/profile/burglar-alarm-systems/smart-home-pros-inc-1166-22300608
- Hours of Operation
Primary
- M:
- 6:00 AM - 11:00 PM
- T:
- 6:00 AM - 11:00 PM
- W:
- 6:00 AM - 11:00 PM
- Th:
- 6:00 AM - 11:00 PM
- F:
- 6:00 AM - 11:00 PM
- Sa:
- 6:00 AM - 9:00 PM
- Su:
- 7:00 AM - 9:00 PM
- Business Management
- Mr. Rasesh Patel, CEO
- Ms. Carrie Jensen, Legal Assistant
- Contact Information
Principal
- Mr. Rasesh Patel, CEO
- Ms. Carrie Jensen, Legal Assistant
Customer Contact
- Ms. Carrie Jensen, Legal Assistant
- Additional Contact Information
Fax Numbers
- (801) 765-5759Other Fax
Email Addresses
- Primary
- Inquiry
- (801) 765-5759
Customer Complaints
7,486 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
2,601 Customer Reviews
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Most Recent Customer Review
Michel J
09/26/2024
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