Business ProfileforBullfrog International, LC

Purchased a new A7D through Southern Leisure on 5/19/2023. The hot tub was delivered in early July 2023. At installation the front panel was bowed out and the center post was not attached at the bottom. After a couple iterations with the ************************ techs (great team), they realized that the incorrect post was installed in the manufacturing process and, because they modified the fiberglass to use the wrong post in the factory, the correct post can no longer be installed. Early in 2024, Southern Leisure contacted Bullfrog about replacing the hot tub due to the manufacturing structural defect. Bullfrog's response was that their engineers "believe" that the center post is not structurally necessary on this model. (I guess they are fine wasting manufacturing time/materials by adding unnecessary structure.) When I informed them (with photos) that (in less than a year of Texas heat) there was already a 1/4" sag in the top surface of the spa (which does not exist in the sides with correct support,) they stated that the 1/4" sag was a standard deviation in the manufacturing process.So, after admitting to a structural manufacturing defect, they are refusing to fix the issue because they "believe" it won't cause a problem. Of course, if whatever they consider to be a "problem" doesn't show up until after the warranty period, I'm just out of luck. And, given the terms of their warranty regarding replacements, if they DO replace it in the furture under the warranty, I have to either pay more money for an equivalent hot tub (however much the price has increased since then) or accept an inferior model (along with incurring all shipping and installation costs.). So, the longer it goes before they decide there is a "problem" needing replacement, the more it costs me.