Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Signal Financial Federal Credit Union has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Signal Financial Federal Credit Union

              3015 University Blvd W Kensington, MD 20895-1936

              BBB Accredited Business

            • Signal Financial Federal Credit Union

              9500 Arena Dr Ste 103 Largo, MD 20774-3703

              BBB Accredited Business

            • Signal Financial Federal Credit Union

              1391 Pennsylvania Ave SE # 1 Washington, DC 20003-3074

              BBB Accredited Business

            • Signal Financial Federal Credit Union

              1201 New York Ave NW Washington, DC 20005-3917

              BBB Accredited Business

            • Signal Financial Federal Credit Union

              3701 Rossmoor Blvd Silver Spring, MD 20906-1565

              BBB Accredited Business

            Business ProfileSignal Financial Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            3015 University Blvd W

            Kensington, MD 20895-1936

            Get Directions
            (301) 933-9100

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/24/2017

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Signal Financial Federal Credit Union is a federally-chartered credit union offering financial products and services, including checking and savings accounts, money market accounts, share certificates, personal and auto loans, auto refinancing, personal lines of credit, mortgage loans, mortgage refinancing, home equity loans and lines of credit, credit cards, and student loans. We also offer financial planning and investments.

            Products & Services

            Checking account, Savings account, Money market account, Share certificate, Mortgage loan, Home equity loan, Home equity line of credit, New auto loan, Used auto loan, Auto refinancing, Personal loan, Personal line of credit, Credit card, Student loan

            Business Details

            This is a multi-location business.

            Find a Location

            Signal Financial Federal Credit Union has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Signal Financial Federal Credit Union

                3015 University Blvd W Kensington, MD 20895-1936

                BBB Accredited Business

              • Signal Financial Federal Credit Union

                9500 Arena Dr Ste 103 Largo, MD 20774-3703

                BBB Accredited Business

              • Signal Financial Federal Credit Union

                1391 Pennsylvania Ave SE # 1 Washington, DC 20003-3074

                BBB Accredited Business

              • Signal Financial Federal Credit Union

                1201 New York Ave NW Washington, DC 20005-3917

                BBB Accredited Business

              • Signal Financial Federal Credit Union

                3701 Rossmoor Blvd Silver Spring, MD 20906-1565

                BBB Accredited Business
              Location of This Business
              3015 University Blvd W, Kensington, MD 20895-1936
              BBB File Opened:
              6/1/2001
              Years in Business:
              77
              Business Started:
              1/1/1947
              Business Started Locally:
              1/1/1947
              Accredited Since:
              2/24/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 5571 for this business, issued by National Credit Union Administration (NCUA)-Federal

              These agencies may include:

              National Credit Union Administration (NCUA)-Federal

              1775 Duke St

              Alexandria VA 22314

              (703) 518-6300

              http://www.ncua.gov

              Alternate Business Name
              • Washington Telephone Federal Credit Union
              Business Management
              • Mr. Stuart Gelb, Chief Security Officer
              • Mr. Francois R. Verleysen, CEO
              Contact Information

              Principal

              • Mr. Francois R. Verleysen, CEO
              Additional Contact Information

              Fax Numbers

              • (301) 933-3766
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/02/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On April 28th, streaming services ***** and **** withdrew amounts $8.99 and $8.47 from my ****** which is also connected to my Signal Financial account. On the same day, I spoke with representatives from both streaming services and canceled my subscriptions, where BOTH were refunded to me on the same day. I have a record of it on my ******. However, on May 1st, just yesterday I woke up to both amounts being withdrawn from my savings account. On my statement it says ****** transactions but ****** has no recollection of it past the 28th and it still says refunded on my transactions list. So I'm trying to see why Signal allowed the money to be removed 3 days later, and why it hasn't been returned? Also, I've been trying to reach Signal today for over an hour and the member services department has closed the queue and refuse to answer the phone. How are customers supposed to reach a company that is not responsive or responsible? I'm tired of this because this isn't the first time I've experienced difficult to no communication.
              Read More
              Read 4 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sabrina R

              02/11/2023

              I use paper billing, they never send their statements out on time and then when I pay by check and mail it in immediately I have to keep calling my bank to see if the check cleared, then I have to put a stop payment on the check because they can’t seem to find it and then they charge me $25 late fee and interest. They give you about 10 phone numbers to call, no human ever answers and if one does they can never help you. I’ve been with them for over 30 years and I’ve had enough of their incompetence!

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.