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Find a Location

Boscov's Department Store, LLC has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Boscov's Department Store, LLC

      4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

      BBB Accredited Business
    • Boscov's Department Store, LLC

      2899 Whiteford Rd York Galleria York, PA 17402-8902

      BBB Accredited Business
    • Boscov's Department Store, LLC

      300 Lackawanna Ave The Mall At Streamtown Scranton, PA 18503-2001

      BBB Accredited Business
    • Boscov's Department Store, LLC

      200 Neshaminy Mall Neshaminy Mall Bensalem, PA 19020-1600

      BBB Accredited Business
    • Boscov's Department Store, LLC

      260 Exton Square Mall Exton Square Mall Exton, PA 19341-2442

      BBB Accredited Business

    Business ProfileforBoscov's Department Store, LLC

    Department Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    91 complaints closed in last 3 years

    35 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/22/2013

    Years in Business: 113

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is a department store.

    Products & Services

    Clothing, footwear, bedding, furniture, jewelry, beauty products, candy, household goods, toys/games, decor, small appliances

    Business Details

    This is a multi-location business.

    Find a Location

    Boscov's Department Store, LLC has 52 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Boscov's Department Store, LLC

        4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

        BBB Accredited Business
      • Boscov's Department Store, LLC

        2899 Whiteford Rd York Galleria York, PA 17402-8902

        BBB Accredited Business
      • Boscov's Department Store, LLC

        300 Lackawanna Ave The Mall At Streamtown Scranton, PA 18503-2001

        BBB Accredited Business
      • Boscov's Department Store, LLC

        200 Neshaminy Mall Neshaminy Mall Bensalem, PA 19020-1600

        BBB Accredited Business
      • Boscov's Department Store, LLC

        260 Exton Square Mall Exton Square Mall Exton, PA 19341-2442

        BBB Accredited Business
      Headquarters
      4500 Perkiomen Ave Reading Mall, Reading, PA 19606-3202
      BBB File Opened:
      1/1/1973
      Years in Business:
      113
      Business Started:
      1/1/1911
      Business Started Locally:
      1/22/1919
      Date of New Ownership:
      12/1/2008
      Business Incorporated:
      12/17/2008
      Accredited Since:
      8/22/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Related Businesses
      Business Management
      • Mr. James S Boscov, Chairperson/CEO
      • Ms. Vikki Cosenza, Complaint Contact
      Contact Information

      Principal

      • Mr. James S Boscov, Chairperson/CEO

      Customer Contact

      • Ms. Vikki Cosenza, Complaint Contact
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      91 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2023

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      Placed an online order, received confirmatory emails and saw the charges pending on my card. Days before the order was due to arrive (a Fathers Day gift), I received a strange call stating there was an issue with the order. After back and forth a with multiple agents the order was cancelled by . I later tried to reorder the items as my children really wanted to send these GIFTS despite my reluctance to deal with the crappy website and terrible customer service. This time, the order was cancelled with no notification via call or email. Horrible customer service and an even worse website to struggle through. Dont waste your time shopping here if you actually want your items to be delivered. Not sure if the charges have been completely dropped by my cc as theyre still marked as pending but I will keep an eye on my statements and update accordingly.
      Read More

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Scott N

      1 star

      05/13/2024

      Boscov's Sell junk furniture at high prices.... then you need to wait months to get it resolved to get it replaced because the manufacturer doesn't have it in stock. While you're paying a monthly bill for furniture you can't even sit in. Unacceptable. If the manufacturer can't hold up its warranty in a timely manner.... quit selling the junk furniture. We bought a sectional and within 3 months 3 of the pieces have broken. Been waiting almost 3 months for replacement...... nothing. Stay away from Boscov's.....

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