Business ProfileforRegency Furniture

I bought and paid in full 4 pc bedroom set. It was delivered on May 20,2023, delivers misplace hardware to assemble the king size platform bed frame. The delivery man didn't to it back because he said Regency Furniture would be back to fully assemble the platform bed frame on May 27, 2023 because they are not open on Mondays. Nobody never should up to fix this issue. I been called Regency Representatives on May 27, 2023 of which fell into the return window I was told that I didn't call within the 72 hour window. However the rep. relived I was with 72 hr. Regency never came to pick up the item. I have been trying to rectify this problem however Regency has given me every excuse known to mankind. 1- they sent 2 more guys and they had the wrong hardware the guy came with the wrong screws... I ask the guy about a changing the king size bed to a queen size bed sense they can't seem to get the right hardware. He call regency call center about my inquiry. He said the service department would call me back the following Tuesday May 30, 2023. Once again negative result. From this point on Regency Rep have been giving me the run around. The delivery guys told the call center I didn't want them to assemble the platform bed frame which was a lie. The didn't have the correct hardware to do so. I continued to call Regency and the rep always had an excuse or unverifiable explanation. They say I'm out of the 72 hr policy window, the service guys didn't assemble the platform bed frame, they say the had to order the parts and they will be here by end of June and when I can they tell me it didn't arrive. I complain some more and they tell me they are going to email the escalation team. When I call them about the escalation about this issue they put me on hold for 20-to 25 minutes and then they tell me to call back in 24 to 48 hours. Needless to say when I call back same negative results I call back last week and the representatives said the part will be in Oct..