Business ProfileforThe Pros Weddings

Short version: The Pros company policy is to have their videographers shoot in 1080p. In 2023. Yes, you read that correctly. Your *master* video file will be 1080p30. Absolutely embarrassing. Longer version: my wife and I booked The Pros for a photo/video package for our wedding in Oct 2023. When we received the video, I was surprised to find how low quality it was. Since it was delivered on a thumb drive, I assumed the final cut was exported to 1080p to save space. "Fine, I'll just ask for the master," I think to myself. Turns out, that's the only quality available because the *original footage* was shot in 1080p at the Pros direct instruction. My videographer found this to be an odd requirement (again, this was a wedding in 2023, I can practically guarantee the smartphone you're reading this on takes higher quality video), but I did not know it was company policy until *after* the event was over. I spoke to the Director of Production (Frank Canning), who was unapologetic that this is their policy in order to save money on cloud storage space. Glad you were able to save $0.97 on AWS S3 costs at the expense of my footage. No apology was offered and certainly nothing approaching a refund. Since we specifically instructed our guests not to take photos or video because paid for a professional service, I will never experience the memories in anything other than a resolution introduced circa-2003. Great. To be clear, there is a lot more to video quality than resolution (bit rate, codec, sensor size of the camera it was shot on, etc). But you're not here for an essay on videography. Just take my advice and look *anywhere* else for video services, because even if your particular assigned videographer is excellent, they will be limited by the outdated company policies at The Pros.