Business ProfileforSouthwest Heating & Cooling, Inc.

Name: Southwest Heating & Cooling, Inc.
Address: 1013 SE 12th Ct, Cape Coral, FL, 33990-3677, USA
Telephone: (239) 205-1001

Air Conditioning Contractor

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Business Details

Location of This Business

1013 SE 12th Ct, Cape Coral, FL 33990-3677

BBB File Opened:

1/13/2012

Years in Business:

Business Started:

3/12/2008

Business Incorporated:

7/20/2007

Accredited Since:

1/19/2012

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of CAC1815657 for this business, issued by Construction Industry Licensing Board. The expiration date of this license is 8/31/2024.

These agencies may include:

Construction Industry Licensing Board

2601 Blairstone Rd

Tallahassee FL 32399

(850) 487-1395

http://www.myfloridalicense.com/dbpr/

BBB records show a license number of CAC1815657 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2024.

These agencies may include:

Lee County Construction License Board

1825 Hendry St

Fort Myers FL 33901

(239) 533-8895

http://www.leegov.com/dcd/ContLic/ActCont

BBB records show a license number of C33357 for this business, issued by Collier County Construction License Board. The expiration date of this license is 8/31/2024.

These agencies may include:

Collier County Construction License Board

2800 Horseshoe Dr N

Naples FL 34104

(239) 252-2400

https://cvportal.colliergov.net/CityViewWeb/Home/

BBB records show a license number of CTACB-CAC1815657 for this business, issued by Sarasota County Construction License Board

These agencies may include:

Sarasota County Construction License Board

1001 Sarasota Center Blvd

Sarasota FL 34240

(941) 861-5214

https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

BBB records show a license number of P155528 for this business, issued by Department of Financial Services. The expiration date of this license is 9/30/2024.

These agencies may include:

Department of Financial Services

200 E Gaines St

Tallahassee FL 32399

(877) 693-5236

https://www.myfloridacfo.com

BBB records show a license number of 11685 for this business, issued by Cape Coral Construction License

These agencies may include:

Cape Coral Construction License

1015 Cultural Park Blvd

Cape Coral FL 33990

(239) 574-0430

http://www.capecoral.net/

Type of Entity:

Corporation

Hours of Operation

Primary

M:: 8:00 AM - 5:00 PM
T:: 8:00 AM - 5:00 PM
W:: 8:00 AM - 5:00 PM
Th:: 8:00 AM - 5:00 PM
F:: 8:00 AM - 5:00 PM

Contact Information

Principal

Mr. Jason J. Dunn, President

Customer Contact

Mr. Jason J. Dunn, President
Ms. Lucia F. Dunn, Vice President

Additional Contact Information

Fax Numbers

(239) 205-1002
Primary Fax

Phone Numbers

(239) 282-2235
Other Phone

Industry Tip

BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

Customer Complaints

1 Customer Complaints

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Most Recent Customer Complaint

09/25/2023

Complaint Type:: Service or Repair Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

I contracted this company in May ************************************************************************************************* $15,143. Part of the benefits of this expense included an automated condensate overflow shutoff switch. This is valuable because it prevents condensate water from damaging the air handler if the condensate line gets clocked. Soon after installation and payment the switch falsely triggered a system shutoff. That means no AC while you try to clear the condensate line. The problem is the line was never blockedthe system was installed wrong causing it to falsely trigger. They came out twice and both times they bent the mechanism so it could not fill with condensate water. That stops false system triggering but also prevents it from triggering when its supposed tomeaning it wont work. Also meaning, should my condensate line ever clock, it will overflow and cause damage to my air handler. See the attached picture showing the angle their technician accomplished. I also called the company twice and both times they promised to respond and both times they did not. No call, no action, no nothing. I believe they installed the system off level or off plumb and the effective repair would be reinstalling which would be a big job they dont want to do. Thats just a guess but whatever the reason the current fix is inadequate and ineffective, not a repair, causes risk to my investment, and most importantlyI believe theyre aware of all this.

Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Michael B

06/05/2024

I am extremely disappointed with the service that I received from Southwest Heating and Cooling. After providing me with memorable service in the past, I decided to contact them for a routine maintenance. Almost immediately after their worker left, I noticed that it took the ac longer to reach my desired temp culminating in me contacting their after hours dept twice after the ac stopped cooling completely. I did not leave a voicemail as I needed service IMMEDIATELY and ended up contacting another company who sent someone out within minutes of my call. The technician who fixed my issue found that there was a slow freon leak caused by someone manipulating the ac condenser Freon valve. I paid $650 to have this issue fixed by another company. I called and emailed SW Heating and Cooling and spoke with the owner, Jason, who agreed that unintentional freon valve manipulation happens fairly often and that I would hear back soon about my refund. I also explained that to avoid paying nearly $1000 to have Freon replaced, the technician from the other company charged me a much better rate and I paid the technician directly. Earlier today, I was told that I cannot get a refund since I did not leave a voicemail message for their after hour dept and that they plan to give an additional service to another property of mine to smooth things over (valued at $220); they approved this without my permission. When I explained that I needed IMMEDIATE support for a problem caused by one of their workers, on video, and that I was not going to wait in an 85deg home, at 9pm, with two toddlers and a wife who has to present for work at the hospital at 2am., for one of their workers to “possibly” return my call and come out that night, I was told, “well, you have to understand this is a business…” a business that I will never be working with again. The final nail today came when the owner, Jason, refunded me $220 rather than “$250 cash” that he offered during our conversation last week.

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Southwest Heating & Cooling, Inc.

Business ProfileforSouthwest Heating & Cooling, Inc.

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