Business ProfileforQuality Coin and Gold, LLC

I purchased a coin from Quality *********** on 11/24/22 on ***** The item purchased was a ****** Silver Dollar **** S MS 62 for $389. Post office attempted delivery on 11/28/22 @ 11:55 am. Since I was unavailable to sign for the package, I went to the post office the next day to pick it up in person. Tracking # for the package-**********************. After multiple trips to the post office, they finally declared the item lost. I communicated with the seller on **** to explain the situation but was instructed to go back to the post office to arrange for redelivery. After informing the seller that I had already done that & that the package was lost, I decided to reach out to the seller (Quality ***********) by phone to attempt to resolve the issue directly. The following narrative is the reason I decided to file a formal complaint with the BBB regarding this merchant (Quality ***********). The owner immediately became very aggressive when I stated the purpose of my call. He proceeded to tell me that he didnt believe I had been to the post office multiple times & went on to call me a liar on numerous occasions. He also accused me of committing fraud & that I was trying to ruin his business by leaving any negative reviews. I told him that I will not tolerate being called a liar & being accused of committing fraud & that I would be pursuing the matter further. I would therefore like to proceed with a formal complaint against this business. Sellers response was disgraceful, rude, inappropriate & unprofessional. This kind of behavior from a business owner towards one of their paying customers is completely unacceptable & should be addressed immediately in an appropriate fashion. Thank you for your attention to this matter. Sincerely, *****************************