Business ProfileforAuthority Insurance

1/4/2022 I spoke to 2 different licensed agents (which I can't verify because they refuse to give me their last names) and their 1st names they gave me was ******** and ******. They have repeatedly lied to me as to why my insurance policy was non renewed. ******** began with that it was probably because there was an additional premium due. This was not true because my policy is set up for an automatic payment withdrawal and I have a credit card on file. Then, I was told by ******** that they never received the non renewal notice because they mailed us the 2nd notice and they "probably never received it". When I questioned her again, she looked further and said someone reached out to me to tell me it was being non renewed. I further proved to her that she gave me another lie because I called them to ask them why it was being non renewed. She admitted then that someone in their office talked to me after I called them and they were going to give me a new quote. I never received a quote. Because I am a truthful policyholder, I called them to tell them my son was in college in a different city but still in *******. They continued to keep the policy. Then they claimed (which was another lie) that they asked me for my sons transcripts to prove that he was a student. That conversation never happened. Finally, they said it was non renewed because I never sent them the information they requested (which they actually never requested). My sons vehicle is titled and registered in my husband and my name as it has always been. I have been told, however, that we can have 2 policies, one in our name and one in his name. This is so that he pays a higher rate because he loses a multi car discount yet the actual risk has not changed. The agency is not competent to handle insurance questions and therefore I question if they have a legitimate license. They have no customer service and don't care the treatment of their policyholders.