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Find a Location

American Integrity Insurance Company of Florida has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American Integrity Insurance Company of Florida

      5426 Bay Center Dr Ste 600 Tampa, FL 33609-3440

      BBB Accredited Business
    • American Integrity Insurance Company of Florida

      Longwood, FL 32750

    • American Integrity Insurance Company of Florida

      Serving SE Florida and the Caribbean West Palm Beach, FL 33407

    • American Integrity Insurance Company of Florida

      PO Box 830469 Birmingham, AL 35283-0469

    • American Integrity Insurance Company of Florida

      Serving Northwest Florida Pensacola, FL 32501

    Business ProfileforAmerican Integrity Insurance Company of Florida

    Property Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 97 Customer Reviews

    Customer Complaints

    100 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/20/2012

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The company is a Florida-only residential property insurance company that has a network of independent agencies.

    Business Details

    This is a multi-location business.

    Find a Location

    American Integrity Insurance Company of Florida has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • American Integrity Insurance Company of Florida

        5426 Bay Center Dr Ste 600 Tampa, FL 33609-3440

        BBB Accredited Business
      • American Integrity Insurance Company of Florida

        Longwood, FL 32750

      • American Integrity Insurance Company of Florida

        Serving SE Florida and the Caribbean West Palm Beach, FL 33407

      • American Integrity Insurance Company of Florida

        PO Box 830469 Birmingham, AL 35283-0469

      • American Integrity Insurance Company of Florida

        Serving Northwest Florida Pensacola, FL 32501

      Location of This Business
      5426 Bay Center Dr Ste 600, Tampa, FL 33609-3440
      BBB File Opened:
      11/27/2007
      Years in Business:
      18
      Business Started:
      7/20/2006
      Business Incorporated:
      7/20/2006
      Accredited Since:
      11/20/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of P102857 for this business, issued by Department of Insurance. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Department of Insurance

      2295 Victoria Ave Ste 163

      Fort Myers FL 33901

      (239) 461-4000

      BBB records show a license number of 03700 for this business, issued by Florida Office of Insurance Regulation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Florida Office of Insurance Regulation

      200 E Gaines St

      Tallahassee FL 32399

      (850) 413-3140

      http://www.floir.com

      Type of Entity:
      Corporation
      Alternate Business Name
      • American Integrity Claims Services, LLC
      • American Integrity MGA, LLC
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:30 PM
      T:
      8:30 AM - 5:30 PM
      W:
      8:30 AM - 5:30 PM
      Th:
      8:30 AM - 5:30 PM
      F:
      8:30 AM - 5:30 PM
      Business Management
      • Mr. Robert Ritchie, President/CEO
      • Mr. Jonathon Ritchie, COO
      Contact Information

      Principal

      • Mr. Robert Ritchie, President/CEO

      Customer Contact

      • Mr. Robert Ritchie, President/CEO
      • Mr. Jonathon Ritchie, COO
      • Ms. Toni Logan, Vice President of Marketing
      Additional Contact Information

      Fax Numbers

      • (813) 884-1144
        Primary Fax

      Phone Numbers

      Customer Complaints

      100 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/29/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      We used American Integrity Insurance for our homeowners insurance policy on a home we purchased in 2023 - at ************************************************************************************. The agent, *********************************, inadvertently created TWO policies. The first one - the original policy - was fully legitimate. The second policy - policy number AGD30550851 - should have been cancelled as soon as ******* became aware of his mistake, which we made him aware of immediately - in emails, voice mails, and direct conversations. ******* failed to cancel the 2nd policy and we continued to make payments on it without our knowledge, as the money came out of escrow. We sold the house on **************** on December 18th, 2023, that was the close date. Yet we received an invoice for the homeowners insurance payment due the middle of March 2024. This invoice was for the 2nd policy, the "mistake" policy. ******* claimed he canceled this policy back in 2023. He clearly did not. We have left multiple VM messages to him without any response. The customer service people at ********************************************* were accusatory and demeaning to us on the phone, insisting that it was OUR mistake and that we needed to submit a cancellation request in writing. We just received an email from American Integrity announcing that our policy - the 2nd policy, the "fake" policy - would be renewed on June 15. This is terrifying. No one will resolve this on their end. It has been a nightmare.
      Read More

      Customer Reviews

      97 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JoAnne B

      1 star

      05/03/2024

      An email was sent to cancel a policy with American Integrity. We waited 10 days and called back looking for the check and were told the y never received the email. We forwarded the same email to prove it was sent and were treated as if we were idiots. **** the so called lead was rude and had no intentions of apologizing for the absolute worst customer service that we were given. I would NOT even consider using this company ever again.

      American Integrity Insurance Company of Florida Response

      05/06/2024

      ****************,

      Thank you for your review. Could you please provide your cancelled policy number or property address so that we can investigate your concern?

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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