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Review from JoAnne B
1 star05/03/2024
An email was sent to cancel a policy with American Integrity. We waited 10 days and called back looking for the check and were told the y never received the email. We forwarded the same email to prove it was sent and were treated as if we were idiots. **** the so called lead was rude and had no intentions of apologizing for the absolute worst customer service that we were given. I would NOT even consider using this company ever again.
American Integrity Insurance Company of Florida Response
05/06/2024
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Thank you for your review. Could you please provide your cancelled policy number or property address so that we can investigate your concern?Review from Brian M
1 star04/14/2024
I had 2 claims in the 8 years that I have been with them. Both denied, 1 because it didn't rain on the day I claimed the ceiling damage. 2. I didn't report kitchen cabinet damaged with in 2 weeks of it happening ( slow leak didn't see it under the cabinet).American Integrity Insurance Company of Florida Response
04/17/2024
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Thank you for your review. You are correct. According to our records, both claims reported were not covered by your policy. This information was provided to you at the time of the claims. If you have any questions,please contact us directly: *********************************.Review from Jon P
1 star04/04/2024
I am currently experiencing challenges with my insurance provider. In January, amid documented winds reaching speeds of up to 70 mph, my property suffered significant damage with shingles dislodging from the roof. Despite the fact that the property had been inspected twice by the county prior to our purchase, the insurance company deemed the issue as attributable to faulty construction, which I find to be the initial cause for concern.Subsequently, in their efforts to mitigate the damage, the insurance company arranged for a tarp to be placed atop the affected area of the roof. Regrettably, the manner in which this was executed has led to additional complications. The tarp, significantly larger than necessary to cover the area of missing shingles, was secured with nails, resulting in approximately a hundred unintended perforations on the roof's surface.Efforts to rectify this situation have been met with prolonged discussions and finger-pointing, with the insurance company shifting blame onto the contractor responsible for the tarp installation. While this division of responsibility is understandable, it is disconcerting that these deliberations have not yielded a satisfactory resolution, leaving my property exposed to further damage.Furthermore, despite the ongoing unresolved issues with our previous insurance premium, the insurance company has unilaterally decided to double our premiums. This exacerbates the situation, particularly considering the lack of action taken to address our existing concerns.Compounding matters, the policy's stipulation regarding open claims precludes us from seeking alternative insurance providers until the current matter is resolved, effectively limiting our options and leaving us feeling disillusioned by the lack of progress and the drain on our financial resources.The handling of our claim by the insurance company has been disheartening and financially burdensome, leaving us in a precarious situation.Review from Alexa R
1 star03/15/2024
I cancelled a policy because they increased our home insurance to $10,917.59 USD (nearly tripled our original quote). When this happened, our mortgage company did an advance payment for the 2024 insurance. We cancelled the policy when we were 2 months into the policy year (or $1,819.59). Once we cancelled, we expected to receive a check for the prorated amount (or $9,097.99), but instead, they sent a $3,700 USD which is around *****% of what we paid for the year. This means, they gave us less than HALF of what we paid for 2024.Can someone explain to me how is this fair? This is plain robbery! Please if you are looking for an insurance company beware the refunds are "under their discretion" and not according to fair numbers.Make sure to consider first insuring your home with other companies. Very disappointed with this experience.Review from Sean G
1 star03/02/2024
If I could, Id give a -1 star.. with a 2024 home insurance annual policy premium renewal of almost $7,000.00!!! Only made one claim in 2017. Been a customer for almost 8 years .. roof is about 6 years old. No flood zone. High tech monitored home security and alarm. Theres no reason for this criminal activity .. its price gauging at its finest .. Ive realized .. Theres no point with using an insurance company like American Integrity. Youre better off self-insuring. Ive read they dont come through with their claims anyway .. theyre losing another valued and loyal customer.American Integrity Insurance Company of Florida Response
03/04/2024
Floridas property insurance market has been in disarray the past few years due to roof claim and litigation abuse. These abusive practices have been a primary driver causing home insurance rates to skyrocket in our state. In 2023, Florida lawmakers passed legislation that will significantly help to reduce the incentive for frivolous lawsuits. However, there is still a huge backlog of lawsuits that will take a few year to settle that continue to factor into the rates we *******. We are hopeful that this litigation will eventually help curb the rate increases that all Florida home insurance customers have had to suffer these past few years.Review from PS V
1 star02/04/2024
I had minor damages to my home, including a report that I had loose shingles on my roof. After Ian went through.I am an elderly senior trying to care for a severely disabled husband. Icalled American Intergrity insurance.i was asked if I wanted to file a claim. They sent an adjuster out. Afterward, I was notified that my claim was denied. No payment was made. My premiums upon renewal increased from from &1500 to $3200. My renewable policy this year increases to $5200.. I reached out to the agent, she said because of the age of my roof. In shopping around for homeowners insurances, we have been labeled or flagged as a risk. No one wants to insure our home. In order to get the premium down to $ 3315, I had to make all kinds on concessions, like double my deductions, decrease coverage A, etc. American Intergrity was fine with taking our monies for years, but after a denied claim, they became very revengeful.American Integrity Insurance Company of Florida Response
02/07/2024
Floridas property insurance market has been in disarray the past few years due to roof claim and litigation abuse. These abusive practices have been a primary driver causing home insurance rates to skyrocket in our state. In 2023, Florida lawmakers passed legislation that significantly helps to reduce the incentive for frivolous lawsuits. While there is still a huge backlog of lawsuits yet to be settled, we are hopeful that this litigation will help curb the rate increases that all Florida home insurance customers have had to suffer these past few years.Review from Darren M
5 stars01/27/2024
I had a claim with both my a/c units within a few days of each other. The claims adjuster found coverage on my policy and paid out the claims. I found the claims process as a whole easy and am happy with the outcome.American Integrity Insurance Company of Florida Response
02/07/2024
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Thank you for being a valued customer of American Integrity. Were so pleased that you found our claims service easy and straightforward. It is our pleasure to help our customers quickly recover after a loss. Thank you for the kind words and for your business. We look forward to serving you for years to come!Review from Scott C
1 star01/11/2024
Horrible customer service,once you file a claim,they become ghosts, no reply or update on my claim, getting the runaroundReview from Jorge V
1 star01/08/2024
The worst insurance I got for my home. I requested the claim and then They tried don't pay.Review from Paul N
1 star12/14/2023
They are not worthy of even 1 star. A claim has been filed and they made one payment and closed out the claim. The recoverable depreciation has not even been paid out yet. Been calling and emailing for months like 5 months to have this settled. I should have been more cautious as when the claim was 1st filed, they switched through 3 or 4 adjusters. I have even included my agent and finally someone replied, and when I went provide the additional information, I still have no update or status. Their customer service is the worse and they do not return your calls, even when escalated to a supervisor. How can this not be criminal?American Integrity Insurance Company of Florida Response
12/18/2023
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Thank you providing some of the documents for the completion of the work. We have evaluated and released the depreciation. This has previously communicated and all should be resolved. Please reach out to your adjuster if you have any additional questions.
Customer Review Rating
1.11/5stars
Average of 97 Customer Reviews
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