Customer ReviewsforLarsen's Pool & Spa, LLC
12 Customer Reviews
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Review from Jules
5 stars03/17/2024
In September 2023, I hired Larsens to resurface my pool, add some water features/lighting and redo my whole pool deck and cage. They did a fantastic job! They started the project the first week of October and we filled the pool end of the first week of December. The job was done quickly and efficiently thanks to my Project Manager *********************. ********************* was extremely helpful in helping me to plan the whole project . Everyone was helpful and easy to work with. I love my new pool, deck and screen. They definitely exceeded my expectations! I'd highly recommend them!!Review from Jeannine G
5 stars01/25/2024
We did our due diligence in researching a reputable pool company in the Tampa Bay area. We chose Larsens ********** to create our outdoor living space with no regrets. Larsens completed the job without delay and exceeded our expectations!Our experience at the design center with **** was amazing. He acknowledged our ideas, shared his thoughts and provided guidance to create an amazing design. Our design was transformed to a digital format which was helpful to visualize the project. It was a pleasure working with ****. Our construction manager **** was very knowledgeable, possesses excellent communication skills, well-organized and displayed professionalism. **** was on-site and proactive during construction. He clearly communicated every step with us, by keeping us informed and always returning our calls. He truly cared about our project, and it showed in his attention to details. ***** hard work, continuous efforts and organization skills were the driving force to keep things moving forward with an end result of our project being completed prior to the date promised. He is an asset to Larsens and we are grateful for all of his hard work and efforts to get the job done!After our pool and spa were installed we had the pleasure to work with ******. He completed our initial pool startup. ****** was very kind, considerate and patient. We appreciate the time he spent to clearly explain and demonstrate the necessary steps to maintain and care for our pool. Larsens ********** has an amazing team who strive to build a pool that will last a lifetime. They have a competitive Warranty Package and Larsens stands behind their work. We appreciate that ******** team continues to be responsive to all of our questions even after our pool has been completed. They have proven to share a common goal to help us maintain our investment so we can enjoy it for years to come. We would highly recommend Larsens **********!Larsen's Pool & Spa, LLC Response
01/29/2024
Thank you for taking the time to share your positive experience with *******************************! We're delighted to hear that our team, from design to installation and post-installation support, met your expectations. Delivering projects on time and without surprises is our goal, and we're thrilled to know that you are very happy with the results. Your recommendation means a lot to us, and we appreciate your trust in our services. If you ever need further assistance, feel free to reach out.Review from Ricardo P
5 stars12/17/2023
From the very beginning, the process was wonderful. It starts with the design team which there is no pressure and they do not push you to buy all the bells and whistles. They work with you and go with what YOU want. Then you meet the project manager, and goes over the work in detail and gives you the timeline of what's to come, no surprises. The crew were all exceptionally professional and were dedicated to their craft. I got to know the tile crew as they were the ones with the most work. Very meticulous and attention to detail, as the outcome was perfect! In actuality the pool renovation was completed ahead of time! One thing I really like about ******** is the commitment they put into their customer. They're there for you! So all in all, from the demo crew to the pool maintenance guy, all professional, open communication. I would highly recommend ******** for those seeking a new pool or a renovation. In fact a friend of mine plans to use them on a renovation. I can't wait to use my pool this coming season! Bottom line is if you want a no hassle, pressure free, no hidden fees, or fake promises experience, go with the one and only ******** Pool and Spa! Oh, and do they know how to build pools!*************************Larsen's Pool & Spa, LLC Response
12/19/2023
Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience with our design team, project manager, and the entire crew. We take pride in our commitment to customer satisfaction and delivering exceptional results. It was a pleasure working with you on your pool renovation, and we look forward to helping your friend with their upcoming project. Enjoy your pool this season, and thanks again for choosing *******************************!
********************* and the team at *******************************
Review from Josh K
5 stars12/15/2023
The whole experience from start to finish was amazing. They were quick, thorough and always available. I never had to wait for someone to get back to me during the process and was always willing to change anything I didnt agree with. They were extremely professional and did exceptional work. I never felt that my job wouldnt be completed in a timely manner and I never felt the horror stories you hear from people who use other companies. They completed the job in under 3 months. I highly recommend ******* Pool and Spa.*** FamilyLarsen's Pool & Spa, LLC Response
12/19/2023
Thank you so much, *** Family, for your fantastic review! We're delighted to hear that your experience with us from start to finish was amazing. Our team takes pride in being quick, thorough, and always available to meet your needs. We're thrilled that you found our communication prompt and appreciated our willingness to accommodate changes. Completing your project in under 3 months and exceeding your expectations is what we strive for.
********************* and the team at *******************************
Review from Linda &Steve T
5 stars10/31/2023
*******, really has beautiful pools the workers are quite kind and gets the job done. You will have a confident overseer as in the person of ****!!! 90%or not higher what he says is going to happen HAPPENS! we are very happy with our pool, call ask for ****, and request( ****) !!!!!!!!!!!!!!!!Larsen's Pool & Spa, LLC Response
11/02/2023
Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with *******************************, especially with our beautiful pools and dedicated workers like ****. Feel free to reach out to ** anytime, and we'll be happy to assist you further!
********************* and the team at *******************************
Review from Carlos G
5 stars04/09/2022
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4 reviews·5 photos
a week agoNEW
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We highly recommend Larsen's Pool and Spa to anyone.
Our journey in adding a swimming pool to our home began in 2021 with carefully reading a multitude of reviews on various pool builders available to us. Once we narrowed our search we sought the BBB ratings for the two remaining companies. Larsen's Pool and Spa had a stellar rating with only one complaint in 3 years (resolved), compared to their competitor which had 27 complaints.
Eric L., owner of Larsen's Pool and Spa, personally introduced himself and welcomed us. From the beginning, we met with professionals of Larsen's Pool and Spa who guided us throughout the entire project. Our buildout began early November 2021 was completed by mid February 2022. We actually paused the buildout for one month since we traveled overseas, otherwise we would have finished by mid January. We wanted a pool that would blend into our landscape and the lake. Therefore, we chose not to enclose, nor surround our pool with pavers. We also had Larsen's Pool and Spa replace our lanai concrete pavers with the same marble coping used for pool. The workmanship was excellent.
We couldn't be happier with the final results. Our pool feels as naturally set in the yard as the lake behind our property. The equipment chosen by Larsen's Pool and Spa is to of the line and is working perfectly. Despite opting to forgo a screened enclosure, maintenance has been minimal, pests have been eliminated using two 40 watt bug zapper lamps. I highly recommend Larsen's services and would contract with them again.
An easy 5 star rating!Larsen's Pool & Spa, LLC Response
04/18/2022
Thank you so much for allowing us to build your incredible pool! We are so happy to hear that you are satisfied with our services. We are enjoying those lovely photos as well! Please enjoy your new pool and thanks again for choosing us.
Eric L. and the team at Larsen's Pool & SpaReview from Patricia M
5 stars12/31/2021
I am so pleased and RELIEVED that we chose Larsen's Pool & Spa as our pool builder! They have an excellent reputation for a reason. We signed our agreement with them after the pandemic started and they stuck with us, answering all our questions, explaining the steps that had to happen and maintained their timeline. There were a lot of pools being put in at that time and Larsen's Pool & Spa did not overextend themselves like others. No surprises, open communication - and we have the most beautiful pool in our neighborhood. I would highly recommend them.Larsen's Pool & Spa, LLC Response
01/02/2022
Thank you so much for the great reviewt! We're glad we could be of service and appreciate the kind words! You were a pleasure to work with and we hope you make many lasting memories in your new pool!
Eric L. and the team at Larsen's Pool & SpaReview from Pete H
5 stars11/08/2021
We were very pleased with the service and attention we received while working with Larsen's. Beginning with the design process, they listened to what we wanted, took our ideas, and turned them into a beautiful design. Everyone involved kept us informed throughout the process, and worked with us to ensure the schedules were met. As with any large project, there were some minor issues, but they let us know immediately and worked with us to get them fixed. Our project manager was on-site regularly and kept us apprised of scheduling and next steps, and our pool was complete in a matter of a few months. We have nothing but good things to say about Larsen's and their associates and have already recommended them to many of our friends and neighbors.Larsen's Pool & Spa, LLC Response
11/10/2021
Thank you for your generous review, ****! We are thrilled that you a happy with our quality of work, and we appreciate you recommending us to your friends and family. Enjoy your pool, and thanks again for choosing us!
Eric L. and the team at Larsen's Pool & SpaReview from Holland T
5 stars10/01/2021
I believe I made the right choice with Larsen's. They followed through well, and the project was completed in a reasonable time frame. Quality is most important to me, and my pool shell is very thick concrete, well reinforced. The shell is much more robust than some others that I've seen. The finished product is very close to my initial vision, and I'm pleased with my pool. There were a few issues along the way, but that is to be expected with a fairly large project. All issues and concerns were handled to my satisfaction. I know there were material price increases between the time I signed my contract and the time the pool was constructed. There was no attempt to pass these price increases on to me. This shows integrity and commitment to honor the agreement. During a time when labor is hard to find and very expensive, and quality workmanship seems to be the exception rather than the rule, Larsen's got the job done well.Larsen's Pool & Spa, LLC Response
10/05/2021
Thank you for your kind review, *******! Quality customer care is one of our top priorities, and we are glad that you recogize that. Enjoy your new pool and we hope you make many memories poolside!
Eric L. and the team at Larsen's Pool & SpaReview from Jeremy L
5 stars09/24/2021
I'm so happy I chose to hire Larsen's pools for my new pool construction. I was hesitant to get into the process because I've heard so many horror stories with pool building projects, and I really wanted to avoid one of those situations. Eric, the owner of the company was very professional and he took the time to speak with me before I chose to work with them. He assured me that I would receive the highest quality in a timely manner, and that is exactly what I received. As soon as the permits were approved, the work was started. There was never a time when I had to wait around weeks and weeks for someone to come back and finish something or a delay in between stages of the work. They remained on their promised schedule, and even finished a little earlier than they originally told me. My project started at the end of December and was finished in the middle of March. Dan did a great job with my design and was always patient and took the time to make changes throughout the design process, the result was exactly what I wanted, the design and size of the pool is perfect. Reid did a great job of managing the project and was always a good communicator. He takes the time to listen to any questions, concerns or issues you may have and he will always do his best to make the clients as happy as possible throughout the process. Overall, the communication is great, the product is great, and I am very happy. I recommend Larsen's pools to anyone that wants a quality pool done the right way without all the aggravation! Thank you for a great experience and beautiful pool!Larsen's Pool & Spa, LLC Response
10/05/2021
Thank you for your kind review, ******! We always strive to be the best we can - our goal is to exceed your expectations. We appreciate the shout out to our team members too - it always brings a smile and a sense of accomplishment. Thank you for taking the time to review us and we hope you make many memories poolside.
Eric L. and the team at Larsen's Pool & Spa
Customer Review Rating
Average of 12 Customer Reviews
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