Customer ReviewsforAuto-Owners Insurance Group

We have auto owners and were hit by a person who also has auto owners. It took over a week to get ahold of anyone who could provide us with information regarding whether the claim had been filed. Once we got ahold of someone, they told us we would here from Auto Owners adjuster with in 48-72 hours. 96 hours later we still hadn't heard from anyone. Our agent finally got us in touch with the adjuster. After 3 tries he finally answer our call. When speaking to him it was clear he didn't even read the police report because he told us no air bags went off. We said you better read that report again because the airbags absolutely went off and we have the police report. Then he said well, I've never had a claim where the airbags have gone off, so I don't know what to do? Are you kidding me??? Also, he said that he spoke to us the week before which he obviously had not. Over 2 weeks to get a rental car. 2 more weeks and still no word on the status of the vehicle that was hit. We finally called again and got a different adjuster who found our claim and said the adjuster noted that he spoke to us last week and we accepted the offer because they totaled the car. Again, another lie! He never contacted us. So disgusted with their horrible service.

Thank you for the opportunity to respond to Ms. ***** complaint. We apologize if there was any delay and have since made contact with Mr. ***** and will be moving the claim forward.   

I am experiencing age discrimination from this home owner insurance policy because of these reasons: have been insured by this company since august 2012, We.have Never filed an actual claim, but in Nov 2012, We inquired about filing a claim but pursued that mater entirely ourselves with WE Engery.and received total compensation and satisfaction. That being said: our credit rating has been 835 - 850 consistently back before 2012, our 08-29-23 premium was$746.48, the 08-29-2024 -08-29-2025 premium is $ 1,167.86, a increase of $421.38 , which equates to a 56.45% increase. Also the policy limits have only increased $ 500.00. Also there have been no new projects or improvements, routine maintenance only. With these facts stated I can only conclude age discrimination .Thank- you in advance with any assistance given, (advice)… 56.45% is horrible for all fixed income Americans, attempting to hang onto their home, again thank-you… 

To Whom it May Concern: This response is regarding the correspondence dated July 8, 2024 concerning the policyholder’s premium increase on their Homeowners policy. Thank you for your inquiry. We have reached out to our policyholder to review their concerns and will communicate with them directly. Sincerely, Auto-Owners Insurance Company

I was in a car accident caused by their customer. They're very slow with claims. They take no responsibility and drag things out longer than they need to be. Their adjusters don't return e-mails or calls. They are horrible to work with

Thank you for the opportunity to respond to *****. Upon receipt of **** claim, we made initial contact and communicated our investigation efforts to determine liability. Since receiving this review, we have concluded our investigation and contacted *****. with our liability decision. We are currently in settlement of **** claim for property damage.

I recently (within the last 3 months) filed a complaint regarding Auto Owners Insurance and have yet to hear back from the BBB. Auto Owners Insurance denied my claim, even though the first Adjuster that visited my damaged building said, It is obvious wind and rain damage from the hurricane. I had written a very long and detailed account of the situation and was told by the BBB that theyd contact me (usually within 10 days) Maybe I missed something. Regardless. Auto Owners Insurance is a criminal enterprise at best. They have destroyed my business with their nefarious business practices. I sincerely regret using them as a carrier.Most humbly,************************

Thank you for the opportunity to respond. We understand **************** disagrees with our findings from our inspection performed in 2018. We communicated our finding there were no covered damages found in 2018 and again in 2022 when **************** presented similar concerns in a separate venue.

unfortunately for me I did not read reviews before signing up with this company. had a fender bender in April on full comprehensive policy. They told me the check for the repair was in the mail 4 weeks ago!! They say the postal service is slow and several people have the same complaint. Why not send something important like a check via fedex or some other fast secure method? I told the rep if I did ot see it by Friday (yesterday0 I will show up at his office to get one printed .It is past ridiculous but reading through these reviews here I now understand

We appreciate the review provided by our customer, and regret that they have had difficulty receiving their check in the mail. We will be reaching out to discuss options for delivering the payment.

Auto-Owners are a joke. My husband had an accident at his mother's house on February 26th, resulting in damage to her truck, a detached garage and he sustained injuries. He has called numerous times, so many that he's lost count, he has left voice-mails, and the person handling his claim will not return his calls. His mom has received the payment for the garage and he has received payment for his injuries, but his mother has still not received payment for her truck. He had another accident with his vehicle on March 17th, filed the claim on the 18th, and same thing, he has called, left voice-mails, and no one ever returns his calls. He has even visited our local agent several times, and they can not even get a return call. His car has been repaired, ready to be picked up, and he doesn't even have the money to pay them. I had an accident with my car in 2021 and had the exact experience as my husband has had. I would not even refer Auto-Owners to my worst enemy. His next phone call is going to be to the ** Insurance Commission.

We appreciate the opportunity to reply to this review. It is the goal of Auto-Owners to provide great claim service. We apologize if our service did not meet expectations in this case. At this time, payments have been issued on both files, and the branch will be further responding to your concerns in detail.

(Jackson Michigan) Worst insurance ever in my 37 years driving. HIGH rates for drivers with no infractions. Paid towing but older cars so they quit towing us. Worst app ever, doesn't function right and drops and they drop calls leaving you stranded for excess time. LATE PAYMENT FEES for only a week late payment, NO GRACE PERIOD, plus they want both the late and current and fees or they will shut you off. I WILL BE TAKING MY NEW TRUCK and my business elsewhere soon. When insurance companies start crashing, this needs to be on the top of the list please. BTW IS THE BBB EVEN READING THESE THINGS? LOOK AT THE MESS THIS COMPANY HAS COMPLAINTS ABOUT THEM. SMH Guess I'm not alone.

Thank you for your correspondence regarding case number *****. Please see our Underwriting response below.There are many factors that go into the calculation and formation of our base rates. Current market trends such as an increased cost of labor, parts, and length of time to make repairs are driving factors in our base rate determinations at this time. All of our rates, including any rate increases, are filed and approved by the state. We would encourage the customer to reach out to their agent to see if there are any discounts that they are eligible for.