Business ProfileforGuardsman

I purchased this furniture from a local retailer and paid over $1000 for an extended warranty from Guardsman. In November 2023 I filed my first claim that the leather is showing excessive wear from the pets jumping on the top pf the couch. The cushion is also sagging pretty bad. I heard nothing from Guardsman. 30 days later in December 2023, I filed my second claim for the same thing. This time they contacted me and schedule a technician to visit my home in January 2024. The technician came in and took all kinds of pictures. He assured me this should have any problems getting approved. After he left I only got emails stating a switch would be replaced and they ordered the parts. March 2024 I called the company looking for a status on the leather damage. I was told they didn't have this on my claim anymore. I submitted my third claims for the leather damage. It's now the end of April and I have heard nothing from Guardsman. It is really ashamed company's like this can take money for a service and never provide results from their side. Now I have a sectional couch that we paid around $8000 for and I am going to have to replace the damaged section with a new one and hope the colors match. At this point I would be happy to have the cost of the warranty refunded.