Business ProfileforGuardsman

Would give a zero rating if possible. This is a typical warranty company that will do anything to avoid approving a claim. Purchased a 5-year contract through ********* furniture to cover my recliners. Had a motor in recliner quit. Submitted a claim on 5/14/2024. Had not heard from them for 2-weeks so I called and was told they were too busy to process my claim right now and would soon. Now on 7//12/24, still have not heard from them so called. They claim they already replaced one motor in 2022 and needed to know which recliner wasnt working. First, they have never replaced a motor. second, it should not matter which motor, the warranty is still good and a motor wont work so should be covered. She talked to management and told me that they sent an email to verify my claim on May 29th and I had 10 days to replay and if I didnt, they would close the claim. I never received an email as if they actually sent one, it may have been diverted into my spam folder. She said that since I did not respond, my claim was closed and I could not resubmit and my claim would not be covered since I submitted one claim already. Total B.S. I still have a recliner that does not work and apparently Guardsman is not going to honor their coverage because I did not reply to an email I never saw. I asked her how she could say I didnt reply when she couldnt provide proof of sending it nor did I ever see it. This fight is not over!