Business ProfileforNewton Group

I signed up for their assistance in timeshare contract ending. They made it very clear after requiring that I had to pay $4995 that I had to send a set of required documents within 10 days. All could be sent via email except for one that was a ***************** that had to be snail mailed. I have copies of every email sent showing all document were sent on 4/3. Despite my ************** telling them the name of my resort was Eagle Trace they still managed to put the WRONG name of the resort on my contract. On April 9 I received an automated email claiming they had not received a copy of a maintenance bill even though I knew they had. There was no one I could contact since it was an automated message. I did contact an account rep names *********************** and she confirmed they did indeed have the bill. The only thing missing out of the numerous documents were the ***** of ******** (which was snail mailed) and the property checklist. I took a picture once again and uploaded to the checklist and mailed it once again on 4/9- I had no way to control when the postal service would deliver & the mysterious documents office was going to open the envelope and properly credit the ***** of ********. On 4/14 I received a new automated email claiming the no longer had any of the previous documents I had sent and only had the maintenance bill. Despite previously having all the other documents before they have somehow disappeared. I messaged *********************** again but never heard back. It is clear this company has no idea what they are doing. They have broken a contract with me by their inability to keep my personal financial documents organized and safe. I have kept records showing every document I have sent but tbey seem to lose them from day to day. I want my money returned. This company cannot be trusted.