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Find a Location

La-Z-Boy Gallery has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • La-Z-Boy Gallery

      8439 W Saginaw Hwy Lansing, MI 48917-8971

    • La-Z-Boy Gallery

      500 Romence Rd Portage, MI 49024-3445

    Business ProfileforLa-Z-Boy Gallery

    Furniture Stores
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    La-Z-Boy Gallery states they offer furniture stores

    Products & Services

    This company states they offer retail home furnishing and decor.

    Business Details

    This is a multi-location business.

    Find a Location

    La-Z-Boy Gallery has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • La-Z-Boy Gallery

        8439 W Saginaw Hwy Lansing, MI 48917-8971

      • La-Z-Boy Gallery

        500 Romence Rd Portage, MI 49024-3445

      Location of This Business
      8439 W Saginaw Hwy, Lansing, MI 48917-8971
      BBB File Opened:
      9/12/1996
      Years in Business:
      99
      Business Started:
      1/1/1925
      Business Incorporated:
      10/23/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Michigan Galleries, LLC
      Hours of Operation

      Primary

      M:
      10:00 AM - 6:00 PM
      T:
      10:00 AM - 6:00 PM
      W:
      10:00 AM - 6:00 PM
      Th:
      10:00 AM - 6:00 PM
      F:
      10:00 AM - 6:00 PM
      Sa:
      10:00 AM - 6:00 PM
      Su:
      12:00 PM - 5:00 PM
      Business Management
      • Mr. Lynn Vermeulen, Owner
      • Ms. Denise Fisher, CFO
      Contact Information

      Principal

      • Mr. Lynn Vermeulen, Owner

      Customer Contact

      • Mr. Lynn Vermeulen, Owner
      • Ms. Denise Fisher, CFO
      • Ms. Denise Morrow, Manager
      Additional Contact Information

      Fax Numbers

      • (517) 321-0802
        Primary Fax

      Phone Numbers

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/19/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I went into the lazy boy store on July 3, 2023 because there was a 35 percent off sale. The chair I purchased was ******** before taxes. We chose a fabric that the sales person said wouldn't cost any more and she gave us swatches to pick from. After the discounted 4th of July sale, the chair should have been $1,182.35. There was a $170 fee we paid for the fabric protection and $69 for the delivery. The tax was $70.94. This totaled all together should have been $1,492.29. I paid 800 dollars that day and the rest was due when it was ready for delivery. They called me on 8/18/23 and said I owed $1,240.99. The sales clerk said it was with the discount and it seemed incorrect but she wasn't the nicest. So after hanging up I called back and they said the sales lady would return my call. Today she returned my call and said she gave me the best discount she could. So instead if the $1,492.29 I was told in store, I was charged $2,040.99. This is $548.70 more than I was told in store. I would like the difference back instead or the order cancelled. I've called twice and keep getting told to call and talk to someone else who never happens to be in store. The chair is also on sale online for $1279.00, which is still significantly cheaper than they are telling us. I have attached the screenshot of the chair online and the receipt from ours. Seems very fraudulent and the price seems to be what they feel like charging. I had 3 adults with me who all witnessed this.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sandra B

      1 star

      08/29/2023

      I bought couch, loveseat, and end tables at the Portage MI Lazyboy store. The end tables were very poorly finished, and I contacted Lazyboy to have them replaced. The Lazyboy people did work with me to replace the tables, but three times the end tables were very poorly finished. The second try, I received boxes where the repair people were going to put the tables together for me. Unknown to me, the tables I bought came from Vietnam. All three tries did not turn up any end tables that were finished well. I paid $500 a table, and of course they were not worth that. I would suggest that people go to other stores to buy end tables instead of paying a huge amount for something that is substandard

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