Business ProfileforHealthy Paws

I recently filed a claim for my cat on 06/04/2024. Due to her abnormal blood test, the vet recommended that she get another test for heart disease. I filed a claim with HealthyPaws as it should be covered under Diagnostics under my policy. I received a rejection a couple days later and called to see how I can appeal the claim. I appealed on 06/05/2024 and received an automated email saying that I would be hearing back in 3 days. I hear NOTHING after 3 business days so I emailed them again and they now told me it usually takes about TWO WEEKS. Its been two weeks now and I still have not heard a thing about my appeal. I have attached all medical records to support my appeal to my initial email. Please find my claims appeal here:I am appealing the denial of Claim 961793-1-11 for my cat Kopi. This was ruled out as a Wellness/Preventative procedure, but it is actually a Diagnostic Test.Initially, my cat Kopi got bloodwork in preparation for her dental cleaning. I know that this is NOT covered and I did NOT file a claim for this. However, it was discovered that Kopis blood test is ABNORMAL, leading the vet to recommend a second blood test to try and diagnose her issues. I filed a claim for the SECOND blood test (which is now for DIAGNOSTIC purposes) and it was approved under Claim 961793-1-10). Upon doing this second blood test, it still came back ABNORMAL. At the doctors recommendation, we did another testing called PROBNP to rule out potential heart conditions that *** be causing elevated **** HCT and HGB levels. I filed a claim for this PROBNP test 961793-1-11 but it was denied. I have attached Kopis medical records along with her ABNORMAL blood tests that indicates that further testing is required to diagnose any illnesses. The sole purpose of this test is DIAGNOSTIC. I am not trying to file a claim for her routine exam, it just happened that during one of her routine exams, we found an underlying abnormality which is now leading to further DIAGNOSTIC testing.