Business ProfileforMetro Ford of Madison

Don’t make the same mistake I did, buy your used vehicle from a trusted and ethical dealership. If they don’t offer at least a 3 month/3,000 mile warranty they sell junk! At least take it to a capable mechanic to have it looked over prior to purchase! I bought a 2015 Jeep Grand Cherokee (80k miles) from this dealer a week ago. Night one, once it was in an enclosed garage, I could smell antifreeze. The next day I started looking the vehicle over closer and man did I find many very obvious problems. Problems that any capable repair technician should have seen. So either this dealer knowingly sold a vehicle with undisclosed issues or their mechanics are inept. The issues are as follows: 1. Leaking end tank on the radiator 2. Leaking oil cooler - puddle of antifreeze in the valley of the engine 3. Rear subframe bushings pulling out & broken 4. Leaking and degrading engine mounts 5. Broken off windshield washer nozzle 6. Wheels with no wheel weights on them (out of balance) When I reached out to my sales guy he promptly brushed me off to manager. She explained that their used cars come with no warranty but acknowledged that the buyers guide on the vehicle did not disclose any of the many issues I found and that she would like me follow up with any documentation. That same day I replied with a detailed list of the issues and photos documenting them. Did I get a response? No, of course not. Did I get a response to my follow up email days latter? No. I have not driven this vehicle since the day after I bought it! If I were to fix all these issues myself it would be over 1,000.00 just in parts. If a mechanic fixed the issues it would be well over 5,000! I have learned my lesson about this dealer and hope that I can warn other to stay away! Hopefully they will step up and do what’s right!