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Customer ReviewsforNorthwestern Mutual
28 Customer Reviews
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Review from Justin F
1 star08/26/2024
Don't give them your money. They're eager to meet with you and get your money but when you want it back, they're non-existent. I have been trying to get the cash value of my whole life policy back for two plus months. To get a response back it takes two or three emails/messages.Review from Daniel M
1 star08/21/2024
The most awful, deceptive practice that takes advantage of young families. We were not properly informed of their "loans" and ended up deeply in debt to them. Mr. Larry ******* was highly deceptive in his practices and I would not recommend them.Review from Jacob H
1 star06/06/2024
All was well until it wasn’t - or until I wanted to access my funds. It took weeks and weeks of emailing, phone calls, yelling at my advisor and his assistant and even needing me to speak with the Compliance Officer Kelly **** - she is the only person I have spoken with who actually cares about me/my situation (and if she doesn’t she is great at pretending). My main issue started APRIL 16 2024 and as of JUNE 6th 2024 is still not resolved. The agent who looked into my complaint told me it would be 2-4 weeks until resolution and would let me know if it was longer. (That was April 16) I heard back on May 29th that it was approved! I’m getting some money back! Or so I think… still no check or deposit by the 6th. After replying to the agent who “investigated” Christa ****** - she noted that she hadn’t actually sent the check until today (June 6th) because she was unsure if I wanted to have a conversation about it? But never reached out to me asking to have that conversation. I spoke with her Supervisor Jake who did also seem apologetic. He and Kelly were great. My advisor, Cullen and Christa- not so much. After speaking with Jake, Christa’s supervisor- he said that he will be issuing the check tomorrow morning (an additional day lag! Imagine that! Even though Christa requested it to be “expedited”). I should hopefully see the check early next week. If you can avoid doing any business whether it be insurance or investments with NM I would advise to do so. It is very evident that there is little to no customer service training that goes into their jobs and it is all about $$. I get it, it’s wealth management. But at the end of the day there needs to be a level of compassion that was no where to be found when dealing with people’s finances.Review from Paul M
1 star05/14/2024
If you have a policy loan with Northwestern Mutual you are being JAMMED. They cash your loan-payment check immediately, then wait 5 weeks to credit the payment to your loan. They did this to me THREE payments in a row. Only when I called and threatened to go to the state insurance commission did they agree to correct it. Watch out, they're doing it to you too. The Loan History on the website makes it difficult to catch. You have to demand a ledger of loan activity to see how the scam works. Then they claim it was an "oversight" and that the "wrong team" processed the payments. (Yeah, three payments in a row.) Every time you make a loan payment, as soon as it clears your bank, call Northwestern and demand that it be applied to your loan immediately, otherwise they won't. I still may go to the state insurance commission. This is just so wrong.Review from Maddy F
1 star02/26/2024
They schmooze you until your money is theirs and then you are worthless to them. I only ever agreed to a meeting because a friend of mine was a new employee and they are required to secure a certain amount of meetings with friends and family for "training." I ended up rolling over an old 401k into a Northwestern Mutual IRA and they have been radio silent since then. AND, they messed up during the initial transfer and tried to keep it hidden. They had somehow only transferred half of my funds and I was contacted by the old 401k account advisor asking what was going on. NM dodged the issue and said it was common. It's not common to lose track of 15k, leaving it behind in an old account. Now, I have been trying to contact my "financial advisor," of which I have had several since they all keep leaving the company. It has been two weeks trying to contact my current financial advisor and he is unresponsive, unhelpful and somewhat rude in his vague reply. It had been 14 days since my first email, I sent two follow ups and he finally said today he is out of office and that NM doesn't have any action items but he can call me next week. I have thousands of dollars tied up in this scammy account and nobody to contact. AVOID!Northwestern Mutual Response
02/27/2024
Thank you for reaching out. Our teams are looking into this matter.Review from William
1 star02/16/2024
I thought I was adding money to an already existing plan only to find out that they had opened a new policy. This is not what I had agreed to. I would highly suggest people never work with this company and I am still trying to figure out how they have an A+ rating with the BBB.Review from RB C
1 star02/11/2024
I spent a lot of money advice only to find out I was being sold northwest mutual insurance products. Pretty shady.Review from Natalie S
1 star02/06/2024
Northwestern mutual (specifically *******, *******, and associates) came to me under the guise of caring financial advisors. After having multiple meetings asking about my financial goals and pretending to really care about what I needed, they tried to sell me on a horrific financial decision where I would be putting 20k a year in a life insurance policy. Im 30 and this makes no sense for the variable salary I was making and would have been a HORRIBLE decision for my needs, but they didnt care about deceiving me. When it came time to sign for the insurance policy, they sent me TWO life insurance accounts to sign for, when we only ever talked about one. They tried to scam me, hoping that I wouldnt notice, preying on a young, vulnerable woman who is still learning about investing. Thankfully I did notice, and when I was in tears on the phone with them, telling them I had a bad feeling, they just claimed we had always talked about two accounts. When I told them they were gaslighting me because I had it in writing, I NEVER heard from them again. What a horrible evil scammy companyReview from Don W
1 star01/23/2024
I received an unsolicited call from Northwestern Mutual - after a brief discussion about what their services they hung up abruptly mid-sentence when I told them I wasn't interested. Somehow NM thinks tactless salespersons can help raise their customer count; instead I'm notifying all of my colleagues not to accept calls from them.Review from JoAnna T
1 star01/20/2024
This company is nothing but a scam, they are happy to take your money and premiums but are liars and deceivers who do NOT pay out on the insurance in any manner, even the short term benefits. I simply applied for the waiver of premium while I was off work on medical disability leave which was provided in my policy, but of course they denied the entire 15 months I was off! I will NEVER do business with them again and recommend no one else do so either, you will only end up handing them your money all of your life then your beneficiary will be left being denied collecting on the policy. I cannot stand insurance and the crooks in that industry who should ALL be in jail, as they are doing nothing but committing breach of contract and insurance fraud!!! They are absolute scum!! These people are the "weeds" who will never enter Heaven!! I am a twice-widowed mother too. They are disgusting!!
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