Customer ReviewsforHarley-Davidson Motor Company, Inc.

I have been trying to get the attached information to you. The zip code policy for mailing parts to customers is... Discrimination! For All HD OWNERS who live in rural areas. Protect dealerships by Minimum prices on parts, Not stopping rural HD OWNERS from purchasing parts and having the dealership mailing them. Miles ** Smiles "MOS"

It is our understanding that this issue has been resolved.

This issue has NOT BEEN RESOLVED!In Closely Reviewing Harley-Davidson Motor Co. Response (Dated 1/26/2023)Exception to Our Policy!It appears that this NEW Policy is to protect Competing Dealers ?The Customers Should Not Be Paying the Price For What You Want to Control!The last time I checked I (we) live in the USA!I Spent 1 Year (WAR VETERAN) Getting Shot-***********Up Fighting To Protect This ***************Harley-Davidson Motor Co. , Say You Have The Right To Tell Me I Can Only Purchase Parts From ONE Dealer if I want them mailed to me!!Countries that Control who can buy/have delivered products -*****, ******, ***********, ****....******* is a Free Democracy! I bought this $30,000 motorcycle (11/9/2021)when I could order parts (from any dealer) over the phone & have them shipped with No Problem!Harley-Davidson should Not be able to stop that! Especially when the buyer (me,400+ miles & many others +/-miles)

I will never buy a Harley product ever again, twist grip sensors are garbage, dealer will only say the throttle was to tight, i had to replace the sensor and module twice on my 2012 tri glide now i keep getting trouble codes on my 2020 tri glide all say twist grip sensor problems, its still under warranty but the dealer here will put you on the very end of the list because he isnt making dollars on it so you have to wait at least 2 weeks to a month just to get your ride back, harley should do a recall and put cables back on, this is a safety issue, going down the road and bike goes into idle, i have had to reset the codes just to get home, we have all spent way too much money for this kind of mickey mouse workmanship , so i tell everyone i can get a hold of to abort the Harley and get something more reliable, I feel the entire Harley-Davidson enterprise needs a revamp and new management, worst company in the world in my opinion . I have been riding over 56 years so i have some experience, looking for a new scoot.

Thank you for your review.We recommend that you take your motorcycle to your local dealership for the dealer to confirm any concerns that you may have with the operation of your motorcycle. Once the dealer has confirmed your concern, they can properly investigate it and repair the concern as needed.

I have been trying to locate a part for my bike. I have called every Wisconsin, Northern Illinois, Ohio, Texas and Las Vegas. I'm told it's on back order for 3 months, but the locations that carry it won't sell me the part or ship it to my local store so my bike can be fixed because they say "corporate" doesn't allow this and they will be fined. I can only shop in my area with local dealer. It's the ONLY part I need ******** and this is complete ********. I have spent the last 2 weeks on the phone but no one will let me buy the part and get it shipped to me. I want my bike fixed now!!!!!!! It's already been 5 weeks that it's been held hostage at our local dealership because of this. And now we went to see the bike again today, and there are more problems with it since it's been there. Like broken brake switch, scratched cover plate, bent license plate. Located in Northeastern WI right up the lake from corporate headquarters. They and local dealerships don't care about you, your bike or your safety.

Thank you for your review.Due to global supply chain limitations our Service Parts inventory has been adversely affected and the parts needed for your accident repair are not readily available for order. Our records indicate that a number of dealers have the part in stock. You can work with your local dealer to obtain parts from other dealerships if needed.Thank you for your patience during this unprecedented times.

My local dealer says NO dealership in the entire ************* will ship them the part my bike needs. Obviously this is not a solution. They tell ************ has rules that I can't even call another dealership out of my state/region to buy the part myself. So if you say the parts available why can't I purchase it? Or why can't my dealership ************** to them?

First off, I will never recommend HD to anyone. If anything I will advise them to stay away from HD. I have a 2017 750 street rod, that only had 69 MILES on it at the time it died on me. I had to do my own diag to figure out the problem bc the HD shop loves to charge you a arm and a leg to look at anything wrong. The issue was the Camshaft assembly pin was broken and this happened after only 69 miles lol. So, I tried to work with the HQ to see if they could assist with anything like this, they told me that I need to work with the Dealership about the Goodwill process and that since it was out of Warranty that it may not happened, but it would good to try bc it was still brand new and only had 69 miles on. The customer support even called the Dealership to inform them about this, so that we can start the process asap. I did call the dealership and they told me they would talk to their manager to see if they could do this, but they ended up telling us that we need to work with HQ bc they are they only ones that can approve the process. Well, okay, we reached out again about it and they told us they couldn't even start the process bc it was already fixed and out of the Shop.... Umm no one told us anything about that. Bc if that was the case we would have done that. So, I called the 3rd time and now they are saying they cant even escalated it bc it's out of warranty. THEY WOULDN'T even try, this issue is not something you would check for on a daily or check for when having it serviced. So, the engine came off the manufacturer floor faulty and the best the can do is nothing. It does make sense why so many HDs are in the shop or always falling apart. So overall, will be the last time I ever deal with Harley, if someone gave me a Harley I would sell it asap. Not worth all the issues they come with. Did I mention it only had 69 miles on it. Blown away that HD wouldn't even try to help.

Thank you for your comments. Please contact us directly so we can personally further discuss your concern. Our Harley-Davidson Motor Company **************** team is available at ************** (Monday through Friday; 8am-7pm CST). We look forward to hearing from you.

My husband and I are long-time Harley Davidson customers. Purchased the first one in 2006 and a fourth in 2018, a ultra classic limited. We still retain 3 of the four. We both ride with separate large groups of Harley Davidson owners. We enjoy frequent out of state rides, an average of 5 per riding season. But, we live in Chicago and the riding season is short, only 3-4 months. The 2018 had a problem while riding in May. As long as the bike was accelerating, it was fine. But, there was a very loud rattle whenever the bike was slowed or maintaining speed so it was taken to the shop immediately. Initially they did not know what the problem was. Two weeks later, they report the pistons, crank shaft and lifters were all damaged. A mechanical failure, the motor was done! Occasional problems and maintenance issues are a given. However, it is September!!! Harley does NOT issue loaners and the motorcycle is inoperable. Where are the concessions? I respectfully requested reimbursement for monthly payments submitted during this time. We can’t be expected to pay over $700 monthly for a product we do not have/cannot use and one that has a mechanical issue. A rep from Harley Davidson phoned only to waste our time with explanations about why there was a delay and which other companies are experiencing problems with parts. The delay was the start of the issue, but we contacted Harley about our money. We agreed to pay for the motorcycle with the intent to ride it. If they were at all concerned with their reputation, or maintaining a loyal customer base, maybe they should have put the 131 motor in there with the same warranty as compensation. At present, the Harley is still in the shop and we are not satisfied. The HD mission statement reads, "we stand for the timeless pursuit of adventure". They ruined our adventure and still expected us to pay for it. And the culture, "Culture - Be fair, honest, positive and creative. Strive to win and have fun." I think they drop the ball on the fairness and honesty, but they got the strive to win down to a science. If this is the best they can do, we have purchased our last HD.

Thank you for your Review. We understand that the concern you had with your motorcycle has been resolved. If you would like to discuss further, please contact our **************************** Your reference number is *******.