Business ProfileforWe Energies

In February 2024 I moved. We Energies moves balances when they want, this time around I was unaware that they would move my balance to my new address. Prior to moving I had a balance of around $800, it was a lot but I knew I moving and had plans to pay it down in the new house. I gotten my first bill in April, they skipped March. I reached out via email in March anticipating a bill and was told to wait until April because I knew I wanted to enroll in budget billing-Im which I was able to and it Was set for $119. When I logged on all it stated was no info available for the whole month and my budget billing disappeared. I then called and inquired on my balance and was told to wait on my April bill. Again, when I moved in prior years my whole bill balance was erased and I honestly thought this was going to happen. In April I received a bill for about $1350. Very shocked and afraid to be disconnected i immediately started paying down payments. I reached out several times to emergency services to constantly be let down and denied. In April I made $220, May $300. I was making payments every two weeks. To my surprise, 2 weeks after making a $150 payment I get a disconnection notice and that I have to pay down my balance $600 more, Im calling and emailing and still to this day did not receive a call back from any type of Supervisor. Finally. I get through to someone and they say I have to pay down another $350. So I pay the $350. So between 4/2/24 and 6/12/24 I have made a total of $870 of payments and yet my bill is still over $1000 but I have never received a bill over $1350. Everyone I have talked to has not helped me just threatened to disconnect more, not one supervisor/manager has returned my call, no one has explained my bill or even told me how I have been making all this payments but yet its still over $1000. No On e has given me answers as to why I was able to enroll in budget billing and it went away