Business ProfileforLion Home Service

We had a very frustrating experience with Lion Home Service and their project manager, *********************. After our AC went out, they came out promptly, but what followed was far from satisfactory. They delivered some shocking news, claiming that we had a refrigerant leak and needed a completely new unit, with a staggering quote of $28,000. Additionally, they insisted that our entire AC and heating system needed replacement.In a state of panic, we decided to get a second opinion because we werent convinced that everything needed to be replaced. ********************* had previously checked the capacitor but assured us that it wasnt the issue. He also partially fixed the problem by ensuring the outside fan was spinning, but no cool air was being produced, which he used to back up his claim of a refrigerant leak.However, the second opinion revealed that the refrigerant levels were within acceptable limits and that the real problem was a faulty capacitoran easy and inexpensive fix compared to the costly overhaul Lion Home Service had suggested.To make matters worse, when **** presented the quote, he paused to take a call and then returned with a long-winded story about how their team was working on pricing at the same time he was preparing our quoteon a Sunday morning! This explanation only added to our suspicion that their pricing might not be entirely reliable or transparent.Both my husband and myself are extremely frustrated with the misleading information, aggressive sales tactics, and overall lack of integrity from Lion Home Service. We felt pressured into making a decision that was far from necessary. I strongly recommend getting a second opinion before committing to any services from this company. Their approach has left us feeling misled and exploited.

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your recent service with us. This is certainly not the standard of service we strive to provide, and we take your feedback very seriously.Our goal is always to deliver accurate assessments and transparent recommendations tailored to our customers' needs. We regret that our ********************** left you feeling misled and pressured. We understand how alarming it can be to receive conflicting information, and we apologize if our communication fell short of your expectations.We spoke with his leadership and took action to make sure no one feels like they are taken advantage of or mislead. We are adding more training for our weekend technicians and will ensure this does not occur again.