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Find a Location

CDW Corporation has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CDW Corporation

      200 N Milwaukee Ave Vernon Hills, IL 60061-1577

      BBB Accredited Business
    • CDW

      4690 Fulton St E STE 203 Ada, MI 49301-8454

    • CDW Corporation

      2 Enterprise Dr Ste 800 Shelton, CT 06484-4600

    • CDW Corporation

      300 N Milwaukee Ave Vernon Hills, IL 60061-1533

      BBB Accredited Business
    • CDW Corporation

      300 - 20 Carlson Court Etobicoke, ON M9W 7K6

    Business ProfileforCDW Corporation

    Computer Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    CDW has requested that before filing a BBB complaint, please contact their Quality Assurance Team, directly at 847-371-2412.

    Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that CDW will resolve the matter for you in an expedient manner.

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/13/1989

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    CDW Corporation has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CDW Corporation

        200 N Milwaukee Ave Vernon Hills, IL 60061-1577

        BBB Accredited Business
      • CDW

        4690 Fulton St E STE 203 Ada, MI 49301-8454

      • CDW Corporation

        2 Enterprise Dr Ste 800 Shelton, CT 06484-4600

      • CDW Corporation

        300 N Milwaukee Ave Vernon Hills, IL 60061-1533

        BBB Accredited Business
      • CDW Corporation

        300 - 20 Carlson Court Etobicoke, ON M9W 7K6

      Headquarters
      200 N Milwaukee Ave, Vernon Hills, IL 60061-1577
      BBB File Opened:
      8/1/1986
      Years in Business:
      40
      Business Started:
      4/4/1984
      Business Started Locally:
      4/4/1984
      Accredited Since:
      4/13/1989
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • CDW Canada, Inc.
      • CDW Government, Inc.
      • CDWG
      • CDW Llc
      Business Management
      • Mr. Michael Marty, Director of Customer Relations
      Contact Information

      Principal

      • Mr. Michael Marty, Director of Customer Relations
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      38 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/08/2024

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      I made a purchase on April 21st, 2024 for a **. I received a shipping confirmation that indicated a May 1st delivery date.I never received the ** and on May 3rd, I contacted the company. I have repeatedly emailed the company asking for updates and have received no resolution.
      Read More

      Customer Reviews

      24 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeri M

      1 star

      06/19/2024

      Worst customer service experience ever! We never took the equipment out of the box. It took a bit of time for our IT to figure out what we needed and by then we were barely past a return date. It took several MONTHS of calling the company as they said we needed an approval to return it and once was told they would "escalate" our claim. I was told that "***" would be our rep and we received zero response from him. Several times we called and the system would put us on hold and then eventually disconnect the call. Finally we got the approval to return, but was charged a 15% restocking fee because we were past 30 days. This was over a $3000 product! I paid for re-packing (because the outside box it came in was damaged when it arrived) and insurance to return as I did not trust this company to acknowledge they received the shipment. A return minus a restocking fee did show up on our credit card. Phew! I have no positive recommendation here.

      CDW Corporation Response

      06/21/2024

      Hello ****,

      Thank you for your feedback regarding your return. Please know that we are committed to improving our service and your feedback is very important to our success. To better understand the details of your experience, we hope that we could take a few moments to follow up with you.

      Your notes indicate that you experienced issues with your return/case. Can you please provide a little more detail so we can investigate bit further. Would you be able to provide the *** number or case number if possible.

      Thank you again for your feedback. Please let me know if there is additional information you feel I should be aware of or if there is something else, I can do to help you further.I look forward to your response.

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

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