BBB customer reviews
Manage your online reputation
BBB uses a proprietary algorithm to aid in identifying fake reviews and makes every effort to verify that a review is based on a real marketplace interaction.
BBB also alerts you when reviews are filed so you can engage in the process, respond, and let us know if you question the reviewer’s legitimacy, so BBB can investigate before posting the review.
Responding to customer reviews can help secure your reputation online as a trustworthy organization. Customers are more likely to work with a business that values their input and cares about their experience.
To manage your customer reviews, log in to your business account or reach out to your local BBB for further assistance