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Counterfeit Product - Online Purchase

Advertisement for short drama, went to cancel subscription and have no means of canceling, my login and password doesn’t work.

BBB Notes as provided by the FBI: 

WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cybercrime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.

 

Dollars Lost: $20

Hong Kong, HK

Date Reported: February 3, 2026

Business Name Used: Short drama plus

Online Purchase - Neck Haven

I ordered a set of pillows on November 29 after reading about the pillows online. They seemed legit and the website boasted about shipping speeds, so I assumed we’d get them well before Christmas. They never arrived, with no tracking information. When I contacted them via email, they claimed there was a shipping delay and offered a refund. I should have accepted. Instead I requested they ship another set and provide tracking information. That one supposedly shipped on 12/12. There was a link to track, but there was never any real tracking information. It seemed to be coming from China, but no way to actually track it. When I reached out numerous times after that, I received no response. Their website address seems unstable now age they seem to have multiple different store sites now. Even though that brand seems to sell at Walmart and Amazon, trying to buy direct from them seems to be a scam and no real way to contact the company.

Dollars Lost: $99.95

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Neck Haven

Online Purchase - Pulse of Potential

I orders two journals from this company the very beginning of January and I have emailed them several times to follow up on my shipment and package and they had cancelled my original order and place a “rush” on anew order but neither of them came and it’s been a month. It’s a scam. I have asked for full refund from them twice already. Tracking just says the fucking product is in china.

Dollars Lost: $69

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Pulse of Potential

Phishing - Official Business / Auto Warranty

been trying to contact regarding vehicle warranty. for uninterrupted service require vehicle VIN and mileage. failure to call result lapse in coverage

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Official Business

Online Purchase - Smiles Actives

Advertise for buy one get one free. Then began trying to charge my card with no communication or notice of charge. When contacted to notify no charges were authorized, notified of a ‘free’ subscription and other product already in transit. (Not free, not authorized) I told them I refuse the product and they said it would be more difficult to cancel but I would still be charged. I repeated I did not authorize the charge and they used intimidation and shame to have me accept the product. They cancelled it but said I still owe money. I did. It authorize it. It’s a scam.

Dollars Lost: $94.68

El Segundo, CA

Date Reported: February 3, 2026

Business Name Used: Smiles Actives

Counterfeit Product - Boxed.GG

I received 2023 Pokemon Japanese Scarlet Violet 151 AR Pikachu 173 PSA 9 MINT because Boxed GG wrongly miscategorized the original item listing which had caused it to erroneously appear within the Baseball Elite Vending Machine. They took $100, didn't give me what I paid for and then made me keep the Pokemon card I did not purchase instead of refunding the money like I requested. They admit they messed up and now they refuse to correct their error. Their "resolution" is for me to take the loss, keep the card I didn't buy and better luck next time. The fix is so simple. You made a mistake, you admit the mistake and then refuse to correct the mistake. All I want is my original purchase to be refunded.

Dollars Lost: $100

Seattle, WA- 98121

Date Reported: February 3, 2026

Business Name Used: Boxed.GG

Online Purchase

I ordered a bunch of t-shirts, tracking info (fake--Track678) claimed "delivered", but nothing had been delivered. Contacted "Customer Service", told they could re-ship, so I agreed. Same fake tracking BS and a reported delivery on Thanksgiving...kinda made me suspect its not a US based scam, but no way to know. When reporting this failure, I was offered a 70% refund. By this point, it was pretty obviously a scam, but I told them to refund the money. The result was as expected.

Dollars Lost: $64.99

Unknown Location

Date Reported: February 3, 2026

Business Name Used: deirov

Online Purchase

I placed an order in July 2025 and never received it. When I contacted the company, they told me they would resend the order. After waiting another month, I still had not received anything, so I contacted them again. Since early September 2025, I have been emailing them every few weeks requesting a refund. Each time, they either claim there is an issue with their refund system or tell me the refund has been approved and that I should receive the money within 24 hours. I have still not received any refund. This has been going on for several months with no resolution. I would strongly caution others before ordering from this company.

Dollars Lost: $45.35

Orleans, ON-

Date Reported: February 3, 2026

Business Name Used: charmedchic

Advance Fee Loan

I have been getting calls from multiple numbers multiple times a day claiming to be Crestwood Loan Advisors saying that I have been pre approved for a loan. I don't answer the calls as my phone identifies the number as a suspected spam call. They leave a voicemail which is how I know. This is happening multiple times par day including early mornings and late evenings.

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Crestwood Loan Advisors

Counterfeit Product - MounjaBoost

Product was "featured" from a - fake??? - Oprah interview, with the supposed female doctor/physician creator of the product. I followed up on information given in that "interview" - went to website mounjaboost.com and ordered 6 bottles. Product did arrive, but it's pretty clear it's not what it's claimed to be. I had a negative reaction to the product. Similar to other Scam descriptions, the "Customer service phone' and Customer service email yield no results. I also got a ton of scam texts and emails, with names and numbers to call for "support" (at an additional cost). Names of people who seem not to actually exist. Total BS, and a significant loss of money. I purchased through PayPal, have not yet attempted to follow up therein, but will be doing so.

Dollars Lost: $321.64

Aurora, CO- 80011

Date Reported: February 3, 2026

Business Name Used: MounjaBoost

Phishing - Mortgage Research Center Llc Dba Veteran

Letter of “FINAL NOTICE” mailed to home claiming to be from “Mortgage Research Center LLC DBA Veteran” and threatening to revoke a vague $199 “Allocated Waiver” unless the recipient calls 1-800-209-5527 immediately. The letter includes a perforated stub designed to look like a check for $199.00, but it clearly states “THIS IS NOT A CHECK” and disclaims any affiliation with the real Mortgage Research Center (which operates as Veterans United Home Loans). It uses high-pressure tactics such as “IMMEDIATE RESPONSE REQUESTED” and a 7-day deadline to create urgency and prompt a call, a common tactic in mail scams targeting recent or recorded property owners. The document features a Home Owner ID (**********), blue microprinted background, and bilingual Spanish options to appear legitimate.

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Mortgage Research Center Llc Dba Veteran

Counterfeit Product - Online Retailer Scam

MAYA & HENRY'S JEWELRY Is a scam website that claims to sell golden jewelry at a great discount (80%) due to the business closing. They present two older people who want to retire after 33 years in business trying to empty their inventory. The business address in the site shows up as being in the US. It is all a scam. The pieces are made of cheap metal, shipped from China. They give you a hard time, to say the least, if you want to return and tell you to ship them back to China. Please be aware and stay away.

Dollars Lost: $250

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Maya Henry's Jewelry

Online Purchase - Her + Scam

Ordered from a website called her plus with 5-8 day shipping. Received a shipping notice from China. Did not receive product for over a month. Was charged for a subscription with reoccurring charge for second product. Have not received

Dollars Lost: $30

Philadelphia, PA- 19143

Date Reported: February 3, 2026

Business Name Used: Her

Online Purchase - Online Purchase

I saw an ad on Facebook for a pet memorial globe you can update with pictures. My dog passed in early January so I thought it was nice and ordered it. I placed the order on January 6 and paid with my credit card. Looking at the website name later got me suspicious. So I looked up reviews. All reviews are 1 Star, shipping late, product received broken, no refund/low refund. Since I didn't have a tracking number I tried to cancel as it hasn't been sent. The company refused to cancel my order. They are saying it has been shipped, two days after I initialed the cancellation. Yet there is still no tracking number.

Dollars Lost: $37.98

Unknown Location

Date Reported: February 3, 2026

Business Name Used: loyaltyous

Online Purchase

Purchased and paid for product that was never received (diet patches)

Dollars Lost: $126.37

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Luvisionai

Phishing

Crypto scam promised huge returns yet never able to make withdrawal

Dollars Lost: $40000

NY

Date Reported: February 3, 2026

Business Name Used: LST Alliance

Phishing - SRS - 1(706) 430-2150

This scammer called everyone in my family and they said they were trying to locate me. They called my elderly father and my children and upset them.

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: SRS - 1706 430-2150

Phishing - (880) 738-3466

Repeatedly calling sun up to past sundown

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: 880 738-3466

Online Purchase

This is a complete and total scam!! They not only accept my "order #4118" that coat me $69.98 and NEVER received any goods nor any tracking info. Not to mention they REFUSE to even answer the only means to contact them via email. PLEASE PLEASE DO NOT PURCHASE ANYTHING FROM THESE PIECES OF GARBAGE!!

Dollars Lost: $69.98

Unknown Location

Date Reported: February 3, 2026

Business Name Used: auvyrio business

Phishing

I received a call. I answered and the girl said that I needed to verify a play station 5 for $995.45 from Walmart. I asked for a number that I can call to verify. No answer from the girl. I believe that this was a possible scam

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: N/A

Online Purchase - Online Purchase

I ordered two items on the website in January and saw that the order was still in transit until yesterday I noticed the website down and the email to request information update was no longer working. I have since notified my bank.

Dollars Lost: $23.54

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Ethan-Lara

Phishing - Vehicle Warranty

They have been mailing me for months and when I called they said they needed my information to extend my warranty or something. I called the dealership and they said it’s a scam. They will not leave me alone and other people will fall for it. Please shut them down.

Dollars Lost: $0.0

Scottsdale, AZ- 85251

Date Reported: February 3, 2026

Business Name Used: Elaris Automotive Group

Healthcare/Medicaid/Medicare - Health Insurance Phone Call Scam

The person has been calling me multiple times a day about health insurance and i have asked them not to call me and to be put on there do not call list

Dollars Lost: $0.0

Payson, UT- 84651

Date Reported: February 3, 2026

Business Name Used: national insurance advisors

Other

This company is calling my number and my wife number regarding a fictional debt they say my wife has. We both have asked them to stop calling. My wife asked them to send a letter explaining the debt which they won’t do.

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Resolve first financial

Online Purchase - Make Money Social Media

This is supposed to be a TikTok scroll watch videos and get paid. The website Tik Scroll has you filling out forms to get certain things and you cannot exit without completing the information they ask. You have to sign up to HULU, Donate $$ to ASPCA etc… and the program never becomes available to you, it’s a scam.

Dollars Lost: $25

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Tik Scroll

Counterfeit Product

Shape-curve duplicated She Curve’s website, then refused to return my product when I received a cheap knockoff version of the pictured item. They have told me to sell the product locally, accept a discount code, and stop posting negative reviews. They will not give me the full refund their website claimed was offered for 30 days. I've been in contact with other customers who have had similar experiences.

Dollars Lost: $57.98

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Shapecurve

Employment

using name of company that no longer exists as far as i can ascertain. the kickstarter for the company's app (which does not exist) links to epifinder.com (which is now defunct, but can be checked on archive.org), rather than epifinderinc.com. https://www.kickstarter.com/projects/1692818593/epifinder-seizure-and-epilepsy-patient-portal-app/description. classic sending check scam

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: EpiFinder Inc

Online Purchase

I ordered items on Dec 8th and still have not received the products. I emailed and received an email stating they would resend. Still nothing. Now no one is responding to my emails.

Dollars Lost: $56

Unknown Location

Date Reported: February 3, 2026

Business Name Used: peoicrn

Debt Collections - Debt Collectors

FINAL JUDICIAL DEMAND NOTICE — CASE: YKL-2026-384028-294 This is a FINAL LEGAL NOTIFICATION concerning your account with Cash Advance INC. Your case (Ref: YKL-2026-384028-294) remains in ACTIVE DEFAULT with a balance of $2854.00. Previous notices have not received a response. Legal Action Authorization This matter has been escalated. Should you fail to respond by the deadline below, legal proceedings may commence as per authorization under USC Title 15, Chapter 41. Respond Within 4 Hours Settlement Offer Original Balance: $2854.00 Settlement Amount: $997.45 (Save 65%) Payment Plan also available upon request Expires: Upon deadline above Full payment of the settlement will resolve all claims and halt further proceedings. Consequences of Non-Compliance Wage Garnishment: Up to 55% of disposable income. Bank Levy: Legal seizure of funds from your financial institution. Credit Impact: Negative entry for up to 7 years (FCRA §605). Legal Fees: Added attorney/court costs between $3200–$6,200. Contempt Sanctions: Fines or actions for court non-compliance. These actions may hinder your ability to access credit, housing, or employment opportunities. Get in touch with our Restitution Department to resolve this as soon as possible at: [email protected] Response Instructions Reply with: "SETTLEMENT ACCEPTED" Await official payment instructions (1 business day). Receive formal confirmation and case closure upon payment. Senior Enforcement Specialist First Point Resolution Services® | FDCPA Compliance Division Legal Disclosure

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Senior Enforcement Specialist First Point Resolution Services®

Phishing - tax

I am getting calls from numbers all over the country saying they want to settle my back tax issue. They call anywhere from 2 to 10 times a day, leave a voice mail, to call back at 877-580-0362. I’ve called and told them to take me off their list. The calls continue. I block each number. They never say my name.

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: IRS Fake

Online Purchase

Ordered a product from this site that arrived stinking of toxic chemicals, almost like it had been dipped in paint. The product is baby clothes so I would never put this on my child. Site is very misleading about being pure cotton. Reached out to the only provided email contact method 8 times to initiate a return and have received no response from this company besides an automated reply promising to get in touch with me. I also reached out on social media and have heard nothing back. The site is still up taking new orders and I believe this company to be a scam as a result.

Dollars Lost: $30

Columbus, OH- 43240

Date Reported: February 3, 2026

Business Name Used: The Boho Bebe

Online Purchase - The Leather Farm

I purchased I item that was advertised a free leather journal and a 7 day rush delivery for the holiday. Found out that the briefcase was coming from Dubai not the USA and would not arrive written the 7 days as promised. It took over a month to get one of the items ands the tracking number for the second item show it still has not been sent. I reached out by email several times in regards to the missing journal and a refund for the 25 expired fee. They said they would look into it and only provide me with the tracking number for the Journal which I explain I already had. But that it has not moved from Dubai. I also explained how could they offer a 7 day arrival when the item wasn’t even coming from the USA? No reply, another email. No reply and several more. I told them I would be disputing the charges next with my credit card company. They said oh please you do not have to do that. We will send your refund and the journal should come to you any day. That was Jan 12,17. Still nothing. No refund, no journal no response. When I attempt to call this number. It drops the call as no good. They lie, take your money and promise items that they never intend to give you. And do not have a office in the USA! Below is the two tracking numbers. The top one for the journal is still outstanding. Along with the 25$ I paid for expedited arrival. I have more emails.

Dollars Lost: $74

Hamilton, NJ- 08619

Date Reported: February 3, 2026

Business Name Used: The Leather Farm

Online Purchase - Online Purchase - NorthTrustWears

I purchased a sweatshirt from a website I found on Facebook. The add stated “made in Toronto “. I was tried to cancel the order the same day I ordered, but they ignored my request. They emailed me stating the local warehouse was out of the sweatshirt I ordered, and they would send one from the warehouse in China. The shipping number they gave me showed shipped from Spain. When I received it, the quality is extremely poor, the colour and size is not what I ordered and there are no tags indicating where it was made, the size, the fabric or company name. I emailed about returning the sweatshirt, but they ignored my emails. I have a claim request with PayPal, however I have had no progress in getting a refund or returning the item.

Dollars Lost: $42.08

Unknown Location

Date Reported: February 3, 2026

Business Name Used: NorthTrustWears

Online Purchase

I order a knife on Dec 5 for my husband as a Christmas present. I have not received anything yet and it's Feb 3. It's been almost two months. I have wrote the company and keep getting jerked around and I have asked for a refund numerous times but keep getting told that since it's already shipped there's nothing they can do.. I want my money back.

Dollars Lost: $32

La Puente, CA- 91744

Date Reported: February 3, 2026

Business Name Used: Grand kitchen

Employment

Tried to offer a job that was not legitimate

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Paragon Tech USA

Investment - Investment - Worldtrader.ca1

It was about growing investments the inital despoist was to be refunded but they keept advising send more to release the deposit. Then advised it would be 14 business days they have not sent the money back and refuse to communicate properly.

Dollars Lost: $2896

Toronto, ON-

Date Reported: February 3, 2026

Business Name Used: Worldtrader.ca1

Bank/Credit Card Company Imposter - JP Morgan Chase Spoof

Person calling from (212)479-5212 said they were calling from JP Morgan Chase about a person named Jessica White, who was trying to open an account in my name, in California, and was attempting to transfer $5,000.00 from my account, using Zelle. They tried to transfer my call to a Fraud account department but I disconnected the call.

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: JP Morgan Chase Spoof

Foreign Money Exchange - Foreign Money Exchange - Inheritance - Clark Michael Law Office

Office looking for nearest relative of their deceased client, regarding a life insurance policy.

Dollars Lost: $0.0

Toronto, ON- M4N 2E1

Date Reported: February 3, 2026

Business Name Used: Clark Michael Law Office

Counterfeit Product - Online Retailer Scam

They sell clothing that is not what they are advertising. They are advertising luxe goods and you receive shoddy clothing that’s undersized and poor quality and construction.

Dollars Lost: $2.5

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Hudson and Mark

Counterfeit Product - Asistanta.com-Wuffy

Wuffy order 6F9EFC1324

Dollars Lost: $79

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Asistanta.com-Wuffy

Phishing - Phone Call Scam

Calls that seem AI generated attempting to verify identity. Sent physical letter to address.

Dollars Lost: $0.0

West Valley, UT

Date Reported: February 3, 2026

Business Name Used: Service Activation Center FL License# G158355

Online Purchase - BL Haymond supply

I found this website online to purchase art conservation supplies. I sent emails and left phone calls to place an order. I received a call back from the company on Weds Jan 28th where I placed an order for supplies. The man who took my order said he typically ships out in a couple days. I was never told an exact total amount as he said it depends on shipping cost. He took my card information with my shipping address over the phone. The order was never shipped, I never received an email of any sort of confirmation or cancellation of my order. I have sent emails with no response back. They have not tried contacting me since I placed my order. At this point it appears this company is a scam! They have you give them your card information to place a fake order. I have alerted my bank about this scam of a company!

Dollars Lost: $0.0

Everett, WA- 98201

Date Reported: February 3, 2026

Business Name Used: BL Haymond supply

Bank/Credit Card Company Imposter - Chase Bank Imposter - Fake Fraud Alert - Phishing Scam

They called claiming someone tried to open an account in Arizona and tried to send Zelle amounts totaling $3,000.

Dollars Lost: $0.0

NY

Date Reported: February 3, 2026

Business Name Used: N/A

Phishing - Home Warranty

Recently bought a house and have only been moved in for roughly a week. Over the course of the week, we received at least 2-3 different envelopes in the mail claiming to be our mortgage company and pressuring us into signing up for a home warranty. The most recent mailing included a fake check for $199.00 and almost bribing us to call them and get a home warranty. The easiest way for me to tell this was a scam was because they constantly said in the mailings that they have tried to contact me numerous times, which is false because I have not been contacted one time by my real mortgage company regarding this.

Dollars Lost: $0.0

ID

Date Reported: February 3, 2026

Business Name Used: Home Warranty

Counterfeit Product - Sugar Control - Scam

I received an email from Facebook showing a link. I clicked on the link and watched a video portraying Dr. Phil and Dr Oz selling this product called "Sugar Control". When I paid by debit card through Chase it immediately showed Fraud Alert. I received a phone call from a man (unfortunately I did not get the phone number) who said just go ahead and submit again and tell Chase it is okay. I did. Then I thought Oh my what have I done. I immediately did a search on the Internet and discovered that it is fraudulent. Dr. Phil and Dr. Oz are alerting everyone that this is fraud and that they are not involved with this product. I was able to get Chase to return my money while they investigate but proceeded to try on my on. The product is sold on a platform called CartPanda. I called them and they said they could not help me as they have nothing to do with this company. I received an email from Sara William who thanked me for the order. I responded to the [email protected] and told her that this is fraud. Sugar Control Keto Gummies advertised on Facebook at http://getsfreetrial.com. When you click on the link it takes you to an ad about Sugar Mute. Same ad but this one shows it was created by Daniel Wilson. I purchased through Cartpanda. I contacted customer service and they stated that they don't have anything to do with the seller's advertising mails. Sara Williams replied that she was sorry that I was unhappy with their product but never responded to my acquisation of fraud. I am returning the product that I just received but I only have the warehouse address. So far, I have not found a listing on Google for GEX Corporation that sells this product.

Dollars Lost: $294

Largo, FL- 33773

Date Reported: February 3, 2026

Business Name Used: GEX Corporation

Counterfeit Product

Whatnot seller selling fakes

Dollars Lost: $500

IL

Date Reported: February 3, 2026

Business Name Used: Whatnot

Online Purchase - Valent

Paid for a RoboWash vacuum/mop. Received tracking number. But when I went to check on the order I couldn’t email the company “undeliverable” and the website is no longer available.

Dollars Lost: $89

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Valent

Online Purchase

SCAM company! "Porter & Ellis" supposedly has a physical store in Boston, Mass. They even show photos of the "storefront". Which does not exist. Company is actually located in China. Actual company name is Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, China. Items are poor quality, not as described (for instance polyester when described as cotton). Company does not want to refund your money, despite stating "simple 100% money back guarantee" on their website. When refund is requested, they offer 30% discount on another order, then 10% refund, then 20% refund, then 30% refund, but require you to ship the item to China at your expense. And they warn you that shipping costs are "quite expensive", that they are not responsible if they don't receive it, so you need to pay for tracking, and that you need to falsely claim a "low value" for customs purposes to avoid customs holds (which will result in no refund).

Dollars Lost: $59.95

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Ellis and Porter Boston

Online Purchase - Wheel tire club online

I ordered 4 new tires, they charged me and then cancelled my order and have not refunded me, even though they said they would

Dollars Lost: $337.91

CA

Date Reported: February 3, 2026

Business Name Used: Wheel tire club online

Advance Fee Loan - Loan Scam

Received a telephone call (message on voicemail) from someone named “Vanessa Rojas” phone number (434) 695-1879 claiming I applied for a loan. BEWARE FOLKS! THIS IS A SCAM!!

Dollars Lost: $0.0

Unknown Location

Date Reported: February 3, 2026

Business Name Used: Credit Review

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