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You and your customers

Learn about accreditation, complaints and reviews, and how they influence your customers and potential customers.

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You and your accreditation

When your business is accredited by the BBB, it means BBB has determined that it meets accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review and monitoring for continued compliance and for support of BBB services to the public.

Your complaints and reviews

Your customer support and relationships