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Don't trust anyone to do the job if your driveway needs paving or repairs. BBB Scam Tracker has numerous reports of unscrupulous contractors who trick homeowners with supposedly good deals on driveway paving and repairs. Homeowners end up with shoddy pavement, or nothing at all, to show for what they paid and, in some cases, have lost over $8,000.
How the scam works
A contractor leaves a pamphlet or shows up at the door. They claim they’ve been doing work in the area and have extra paving supplies, and just happened to notice the condition of your driveway or sidewalk. Since they're already working nearby, they can give you a discount. If the price is agreeable, they will ask for a large percentage of the fee upfront. There is some hesitancy if you ask questions about the price or details about the business and its location.
Once the transaction is complete, the scam contractor may disappear altogether. The contact number or email may not work, quickly helping you realize the contact information was a sham. If you protest, the contractor may use intimidation tactics, such as threatening a lawsuit, to convince you to pay.
In other cases, the contractor's work is shoddy and unprofessional once complete, but the full payment has been made. Reaching the company the contractor allegedly represented is impossible, or another company was impersonated. In any of these scenarios, the chances of getting a refund or the work fixed are slim.
One consumer reported their experience with a paving scam on BBB Scam Tracker: "An individual introduced himself saying he was doing some work for a neighbour and offered to repair and seal our driveway, and we agreed...We paid them $3,000 for which they provided us a 10 year guarantee claiming we could call them at any time. We noticed that the front steps were not level and the driveway sealing was poorly done. They answered one time and said they would come the next day but they never did. Repeated phone calls were not answered, and their email address was undeliverable."
How to avoid contractor scams
- Be wary of unsolicited offers. Most scams involving contractors begin when a random contractor goes out of their way to offer you an estimate that was never requested. Be extra cautious if the estimate is "discounted."
- Research companies and contractors before you hire. Before you agree to hire a contractor and make payment, start with BBB.org. If the contractor has multiple negative reviews and complaints, don’t hire them. A simple internet search often reveals companies or individuals involved in fraudulent activities or provided unsatisfactory work to previous clients. Read BBB's tips on hiring a reliable contractor.
- Get everything in writing. Ask for an estimate in writing before payment is even discussed. Don’t let a contractor start working on a project until a written, signed contract outlining start and complete dates, a detailed description of the work, material costs, payment arrangements, and warranty information is provided. Read more about what to ensure is included in your home improvement contract.
- Stagger payments. Most contractors will require a percentage of the total price upfront, but it should never be the full price before the work has begun. Instead, agree to stagger payments so that work can be inspected at various project stages.
- Use safe payment methods. Paying with a credit card provides peace of mind since the credit card company will help you if the company is fraudulent. If you use a check, write it to a company, not an individual. Paying cash or using an electronic wallet app is risky since there is no way to stop the payment or get some money back if anything goes wrong.
For more information
Search BBB.org for paving companies in your area. In the Canadian provinces, alert local authorities and report it to the Canadian Anti-Fraud Centre.
Also common are “free roof inspection” scams. Learn more about free inspection scams.
Check out BBB's Home Improvement HQ and Home Maintenance HQ for more helpful tips.
If you suspect you have fallen for a contractor scam, report it to BBB.org/ScamTracker. Your report can help alert others to similar scams.
Read more about BBB Accreditation Standards and BBB Standards for Trust.