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Cookie Preferences

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Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Process of Complaints & Reviews

Your consumer experiences matter to Better Business Bureau, other consumers and businesses! Consumers have told us that additional information such as complaints and reviews from other customers helps them choose a trustworthy business.

BBB makes it easy for people to file complaints. BBB handles complaints regarding any business, whether or not the business is a BBB Accredited Business. BBB also accepts complaints against charities and non-profit organizations. BBB primarily handles complaints relating to marketplace transactions for customers who want a resolution, such as a refund, a repair, or a replacement. This process is free to consumers and businesses. More about how complaints are handled.

BBB customer reviews allow customers to rate their marketplace experiences with businesses using a star scale. Just like our complaints, reviews are sent to the business before they are published online. Consumers, upon request of BBB and businesses, must be able to provide substantiation of the marketplace interactions. More about the review process.

Angry mad african-american businessman talking on cellphone looking at laptop in office. Shocked manager received bad news discussing failing profit statistics with coworker, solving problem distantly
  • Can affect BBB letter grade
  • Reportable on Business Profile for 36 months
  • Processed in 30 days or less on average
  • Consumer desires a resolution
customer feedback - woman using phone to give 5 star rating for good service
  • No impact on BBB letter grade
  • Processed in 10 days or less on average
  • Resolution not requested

How to file a complaint on BBB.org

What happens after you submit your complaint - what does BBB do next? 

Learn how the process works!