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Better Business Bureau (BBB) advises consumers to use caution if doing business with Foxborough Resort, a Branson, Missouri resort that also offers timeshare exit services and vacation club memberships. Consumers reported to BBB that the company hosted high-pressure and misleading sales presentations, signed them up for credit cards they did not authorize, failed to provide refunds or cancel contracts, and provided poor customer service.
Foxborough Resort has an “F” rating, the lowest on BBB’s scale, due to recent unanswered and unresolved complaints. The business has also received negative customer reviews.
“If you receive an offer about getting out of your timeshare easily, you need to look into the company before attending any seminar,” said Pamela Hernandez, BBB Springfield regional director. “Also, read any contract carefully before signing it. Don’t give into pressure to sign first and read later.”
A man from Moncks Corner, South Carolina, told BBB that he received a flier inviting him to a Foxborough Resort seminar in November 2023. The flier indicated that the seminar was for timeshare exit services. The man said he paid nearly $15,000 that night—$12,900 on a credit card the company opened for him to pay for a vacation club membership and $2,000 for a timeshare exit service.
“They have done nothing they promised to do,” the man told BBB.
The man said he heard little from Foxborough Resort after the seminar. The business initially responded to the BBB complaint filed by the man, saying it hoped it could “come up with a happy solution for both parties.” The man said he has not heard from Foxborough Resort since filing the BBB complaint.
A woman from Irving, Texas, told BBB she attended a seminar held by Foxborough Resort in February 2024 in the Dallas-Fort Worth area. The woman said she believed she signed a contract for a timeshare exit but was not given a copy of the contract until the next day. She then realized she had signed up for a vacation club, and the contract did not have any information about a lawyer for her timeshare exit.
The woman told BBB she found out later that Foxborough Resort signed her up for three credit cards. She immediately canceled two of the cards, but a third with a $12,000 charge on it is still active. The woman said she has been unable to contact anyone at Foxborough.
In response to the woman’s complaint, Foxborough Resort said they “apologize for the confusion and hope we can find a solution for both parties.” The woman said she has not heard from Foxborough since filing her BBB complaint.
A couple from Jacksonville, Florida, told BBB they attended a seminar held by Foxborough Resort in January 2024. They said they believed they would be given information about how to exit two timeshare holdings.
The couple’s daughter told BBB her parents were subjected to “scare tactics” at the presentation. The couple said they were told that their maintenance fees would increase dramatically. They were also told that if they signed up for a program offered that night, they would get 80 percent of the proceeds of any sale.
“We felt very pressured to sign,” the wife wrote in her BBB complaint, “they did not even give us time to read the paperwork.”
The couple’s daughter told BBB a credit card was opened in her father’s name and was charged $13,999. The couple’s daughter said her parents, who are in their 70s and living off Social Security, are paying down the amount not to harm their credit.
After filing the BBB complaint, the couple’s daughter said she spoke with a Foxborough Resort representative. The woman said she was told the business would not contest a reversal of credit card charges if the family dropped the BBB complaint. The family declined. Foxborough Resort did not respond to the couple’s BBB complaint.
According to Missouri Secretary of State records, Foxborough Suites LLC registered in March 2010. Urbano M. Rutigliano and Susan M. Sturla are listed as the business organizers. Foxborough Resort is located at 255 Expressway Lane in Branson.
BBB records show the business also uses the names The Park at Foxborough and the Retreat at Foxborough. Missouri Secretary of State records also show the Foxborough Condo Association listed at the same Expressway Lane location.
Foxborough Resort did not respond to a notification of a pattern of complaints letter sent to it by BBB. The business did respond to questions sent to it by a BBB investigator.
Foxborough Resort wrote, “We have changed the way our team leads contract discussions.” The company apologized for not answering its complaints. The company said it would supply BBB with a copy of its latest marketing materials but has yet to send those items to BBB.
BBB offers these tips on how to exit a timeshare holding:
- Research any business and its owners carefully before paying any money. Check the company’s BBB Business Profile at BBB.org or by calling 888-996-3887.
- Contact the resort that originally sold you the timeshare to see if it has a deed-back program.
- Before paying, ensure you have a signed contract outlining what is to be done, a timetable, and an explanation of what happens if the business does not get you out of your timeshare within the specified period.
- Be wary of anyone claiming that they have a buyer for your timeshare or who promised to rent your timeshare, especially if they ask for an upfront fee
- Pay by credit card whenever possible if you need to challenge the payment.
- If you feel like you have been misled, file complaints with BBB and the state’s attorney general’s office.
- Be sure to read the fine print, including conditions and disclaimers, if considering obtaining timeshare exit services and enrolling in a vacation club service.
- For more information about the timeshare exit industry, refer to this 2023 BBB study.
- See more travel tips and resources on BBB.org/travel.
BBB St. Louis contributed this warning.
