ComplaintsforAccurate Concrete Cutting & Coring Inc.

• Initial Complaint

  26/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction and payment made for half of the total was January 19, 2022. We paid *******. The contractor was suppose to provide us 2 new windows and 4 replaced. Prior to hiring in January we asked assurance that the window being ordered would be ready or can be accessed, he told us its common window and would take 2-3 weeks. Contractor is hard to get a hold of by text of by phone and rarely replies. Its been 6 months and only 3 windows partially done as well. For every time they came clean up and clearing were left to us. On July 11, he said he would order out window to ****** windows. Called them today July, ************************************* but not the windows we are waiting for. Our front window is broken for a long time now from the sidings installation and up to now has not been replaced. Weve been waiting for 6 months and the job is still not done. I have ******** pictures and information pertaining to the job. The window was unfinished before and it rain. The window after second visit was temp and we have kids and its hard to feel safe with window not properly secured. Family get together and going to out has been postponed. Its been a hard 2 years. We lost my father last year to covid and hail hit our house. Just trying to get normality in life and have something to recreate family again.

  Business response

  29/08/2022

  I have been in contact with Mr. * several times since this complaint to try and resolve the issue according to the clients needs. Am very sorry about the loss of ************** due to Covid. We too have lost family members and have been hit hard with running a small business over the Covid period.  Please note that we have already cut, supplied and installed 3 windows valued at $3,000.00 and will complete the finishing work in this regard along with discussing the remaining work with Mr. ********************************************

• Initial Complaint

  03/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An agreement was made with accurate concrete cutting to complete the following work stated on GST# ********* ****** on Apr 26, 2021 for an amount of $********. Verbally scheduled for the completion date was 6 weeks after signing the contract. It has been more than 6 months, the work is not done yet. Besides, the contractor damaged the neighbours fences. To date, contractor was paid $********, which is more than what they have worked so far. In some cases, the quality of the work was not satisfactory.The contractor mentioned they are going to finish the work but they dont have enough money, which is really unprofessional as they were paid in advance. And this has been going on for a long period of time without any resolutions. *** ********** *** **** ******** ** ********* **** ** ********** ******* ***** ** *** **** ** ********* *** ** **** *******This such behaviour from the contractor created a bad image of myself with the neighbour. Also, it causing me lot of distress. I either want my money back or I want them to finish the work by end of this month, Nov 2021.

  Business response

  18/04/2022

  We are currently directly working with Mr. * at completing the outstanding work for him.  We agree that the project has taken much longer than anticipated and is not within our usual project projections due to the tragic circumstances involved: bad weather from the start of the project, the Covid Pandemic that hindered our work in many ways including staffing issues (many people took the summer off to go on the Government Covid Benefits and it was very difficult to find good, solid and reliable staff), City facilities that were in lock down mode and we couldn't access, drastic cost increases for supplies and materials (which is still happening) causing us to get other projects so we could use the profits towards paying for the increases incurred for Mr. *** job (rather than passing that onto him, thereby delaying his job further) and Mr. *** neighbour hindering the work production as he was not advised by Mr. * about the construction project that he had planned.  All in all it has been difficult in completing the work for Mr. * but we are committed to completing it with Mr.*** continued cooperation.

  Kindly, Owner of Accurate Concrete Cutting & Coring Inc.

  Customer response

  30/05/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  “After discussing with Accurate concrete, they promised that they will complete the remaining work within 3 weeks. It has been 2 months since, and they have hardly started working on my project. They mentioned they have a labour shortage but they kept working on the other projects.

  
  

  This is the not the first time the owner had made false promises that he couldn’t keep. Since it has been over a year and they couldn’t finish the project, I want them to quit the project and pay me the money that I paid in advance. Because of their work, my backyard is a mess and it has been like this now for over a year now, so I can not wait any longer.

  
  

  Also the neighbours were angry because of their activities. One time one of my neighbours called ****** because they almost hit their property. 

  
  

  By far, this is the worst company that I have to deal with. Only reason I had to stick with them because I paid them in advance. And the frustrating part is company like this exists in Canada  and misuse the legal system. 

  
  

  Based upon  operation’s delayed completion of the project and their failure to fulfil the several verbal and written agreements, I still require labour to complete their remaining work. For this, I request $3000.00 from their operation as ************ for completing the remaining work that they have failed to do so.”

  
  

  
  

  I have been told they have the prepayment license, and they are also bonded. 

  
  

  Sincerely,
  
  ******** *****

  Business response

  22/06/2022

  Accurate Concrete Cutting & Coring Inc.’s Reply:  PLEASE ALSO REFER TO THE ******** DOCUMENT WITH OUR FULL STATEMENT AS WE ARE LIMITED WITH HOW MANY WORDS WE CAN ADD HERE

  With all due respect Mr. N your project was started during unprecedented and turbulent times throughout Covid.  You neglected to mention that in your complaint, along with the following, as mentioned in our previous comments to you: “Due to the drastic cost increases for supplies and materials (which is still happening), which was not expected or included in your original estimate, rather than passing these additional costs onto you Mr.N WE WERE PAYING FOR THESE OURSELVES which was more than $3,000.00.  However, it got to a point that we had to get other projects so we could use the profits gained from these towards paying for the increases incurred for your job. This then in turn furthered delayed your project, along with staffing shortages incurred during Covid.”  In order to help facilitate a quicker completion period we eventually did suggest to you Mr. N the option for you to help pay these additional costs that were due to the Covid crisis so we could focus on completing your job.  BUT you refused to do so in comparison to other more cooperative and understanding clients that did so.

  Please also refer to our previous comments made to your (Mr. N’s) original complaint to show our commitment towards settling this complaint in a professional and responsible manner than walking away.
  Kindly, Owner of Accurate Concrete Cutting & Coring Inc.
  

  Customer response

  24/06/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  
  

  Mr. ***,

   

  We do not deny that the pandemic resulted in difficult times or the rise of material costs. We are frustrated with the fact that you had failed to complete the project within the 6-week time frame that you assured us, because it was some time after this period when you still had not completed the project that material costs increased. Had you completed the project within the time frame you provided, we would not have experienced the increased costs which became problematic several months after you had commenced the work. Additionally, if I am not mistaken, material costs and inflation should be reasonably taken into consideration for when drafting the contract for expenses, especially in your 6 years of business experience, should they not? The rise of material costs does not just happen over one night- so again, we reached a point where you had delayed the project for so long that the rise of costs became an issue.

   

  Please do not blatantly lie like this Mr. ***- we did offer to put forward additional payments to help move the project along. You however provided no response to my offer and provided no estimate for said additional payments that I extended. 

   

  We followed the legal steps outlined by the City of Calgary required for this project process. We do admit to not being aware of the city not providing notice of our project to our neighbours via mail, which we thought they did because it is part of the process. However, our neighbours became frustrated when you: failed to clean up our backyard and left it a mess for months and they had to see it every day, when you damaged both fences shared with both of our neighbours (and never fixed them), and when you failed to clean up the mess in our neighbour’s property from your work (which you said you would but never did, so they had to clean it up themselves). Our neighbours can attest to this information if required. Additionally, *** ********** *** ******* ** *** ****** **** **** ******* **** **** **** ******* **** **** **** ******** *** **** ** ****************

   

  Mr. ***, we never asked anyone to go onto ****** Reviews to “bully” your company. While we had shared our experiences and frustration with friends and family, whatever was posted was done on their own terms and understanding with no part from us. While somehow your ****** reviews depicted a positive and professional business, your complaints on BBB depict more familiar experiences with similar complaints from all 3 of your other reviewers. Your most recent reviewer is experiencing exactly what we have already complained about (an extended project time frame, no communication from your end, and suspicions of being duped after drafting funds for the project based on your business policy).

   

  Your lack of professionalism is what truly frustrates us. Your insolence in the lack of communication from not responding to emails, phone calls and messages (and then stating that you are being “harassed” after providing no responses) and your bold lies are depicted in the BBB reviews accurately. You lying that you have attempted to resolve our dispute in a “professional and responsible manner”, but have actually not returned our phone calls or emails where we directly address our concerns, just shows your true manner and intentions.

   

  While you claim to have paid $3000 out of your own pockets in attempt to complete our project, this would have been several months after you had already started our project (after the 6-week time frame you provided us) and after material costs had increased. Yet, there is still an outdoor basement project to be completed from your poor planning and communication. We are still asking for $3000 in ************ for the project that you have failed to complete, and we have yet to finish. If you truly are bonded and insured, then please provide your information so we can make a claim since we paid you 90% of the total project ($12,986 of $13,635) as per your business policy and you failed in providing the agreed upon services. 

  
  Sincerely,
  
  ******** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩