ComplaintsforLynx Air

• Initial Complaint

  14/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Booked a very first flight one-way from *** to *** for Mar 1, 2023 for two.We wanted to experience them prior to booking return flight hence left it for later. On Mar 1, 2023 around 1am after packing for our upcoming flight we decided to browse for the return flight.Accidentally, flights booked *** to *** return. Didn't pay attention to its details thinking addon for checkin bag had been included but it was for return flight and not the add on therefore canceled flight right away after booking it.We did receive the confirmation for reservation but cancelation never received. We had the flight same day, left for our trip and enjoyed our time. After a few days, despite the experience not good as flight was delayed we still thought to let's book it with Lynx again. Credit card statement generated for the month and upon review found the flight booked mistakenly on Mar 1 middle of night had never been canceled. Initiated a case # ******** with customer support last week buy no response. After waiting long, spoke to live chat support agent for assistance but he refused to refund insisiting on their terms of 24 hours cancelation. Told him multiple times it was canceled right after booking but he was abusive and unresponsive, straight away refused to refund and appreciated to file complaints anywhere and everywhere. Bbb, kindly look into it and get them process the refund so we don't lose our hard earned money. I am Ok to receive travel voucher for the amount paid and will book return flights with them but losing money like this and such a behavior is unacceptable and not fair means of a good or ethical business practice. Please assist, we need to book our return flight for home asap.Booking flight reference L3NPG9 Kindly book us the return flight for Apr 1, 2023 with the addon for check in bags as we arrived here and refund the excess money (if any) or provide a travel voucher for later use. Please and thank you!!

• Initial Complaint

  06/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My fianc and I with our *** cat moved from ********* to ******* on February 28, 2023. During the baggage check-in, we were offered to drop one of our items which was a big box containing our cats life support kit, at the fragile items. We did so. But once we arrived in *******, we were told that box had not shown. We spent hours at ********************** and contacted Lynx Air customer service both by the phone and online, however, after 5 days we still have not received our box or any updates from the airline. We had to buy new things for our cat, but he is not coping well with especially his new water fountain and we have not been able to find any other one that would be exactly like the old one. This box contains our little cats life support items and the airline is very well aware of it, but they have not been helping us. This is our file number: *************. We are attaching their own email which is in fact also the evidence for how irresponsibly they treated us by not creating a file till March 2, 2023.

• Initial Complaint

  23/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  lost baggage in the flight ***** from the *************** to the *************** in the night of dec 19th.Its a big neon yellow hard cover bag, no brand and 4 wheels.It is filled with all my clothes, my medicine, and all my belongings, I have an asma condition and I have no other solution than my inhalators and I'm really worried about my stay without it.Ill need a remuneration for the clothes medicine and basic personal hygiene supplies that I needed to buy in the meantime.I have called for 5 days and they give me no solution, telling me only to wait. They do not confirm how much I can spend, how I will be compensated or even if they will find my bag. I also have to highlight that at the counter when checking in the bags, the assistant said that I hadnt bought a checked luggage and had to pay again. when I showed her the receipt, she said it was an error and allows us to send it.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a (Round Trip) flight for three people from ******** to ******* for Oct. 21st (Booking Reference Code: ******), however, Lynx cancelled the flight on Sept. 2nd. and offered me another for Oct. 23rd. They also offered a "full refund" or "flight credit" (with an extra 25% bonus amount) if I don't want to fly on the 23rd.I asked for a full refund, then strangeness started. They fully refunded for one passenger, I waited for a while but didn't receive the other two. I gave a phone call to their customer service and learned that they issued flight credit for the other two (I have never received any email or phone call for that so I have no proof) but said, they will correct the transaction and send the difference as an e-transfer to my email address instead of refunding back to the credit card I used to purchase within 5 to 10 business days (September 14th, 11:46 am, transaction code: ********). I haven't received anything so I gave another call on September 28th and they said it is in process in their finance department and I will receive it before the end of the week. Once again, they haven't sent my money back.I want my money back without any more apologies!

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had flight booked roundtrip on July 22 from ******* to ********. It was supposed to take off at 11:30pm but it didnt. First, they let us sit in the plane then, after 1:30 hours they told us to come out of the plane. Later, they cancel the flight after 4 hours of waiting. It was very urgent for me to get there so i end up booking another flight. Now i am trying to get me refund but whenever i reach Lynx airlines they said my refund has been processed but ******* said they are still waiting for the refund. I paid 710.55$ for this trip and end up using half itinerary for the return flight. I want refund half of the amount i paid.

• Initial Complaint

  15/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I need assistance dealing with lynx air. It has been 28 days since they lost my families luggage. I have spent hours on hold, calling customer service week after week and they still have not even acknowledged where my luggage was last scanned, I have received no updates or communications. I have sent several emails and tweets asking for help. I have travellers insurance for lost luggage but I cannot submit my claim without the report from lynx air confirming they lost the luggage and I am not getting it back. I have begged for this in writing and they say the baggage team has to do that but they will not allow me to speak with a supervisor or staff at the baggage team. Not only have they lost my luggage but are now making it impossible for me to get help through my travellers insurance. Here is some information I have sent lynx air.Flight **** ****** ********************** to ********* Thursday June 9 at 930pm- flight did not take off until June 10th at around 1 am landing in ********* around 5am Eastern standard time ********* to ********************** Saturday June 18 at 210pm- flight boarded on time but did not leave the tarmac for hours flight was to land at ********************** at 930pm however did not get off the flight till after midnight- had to wait an additional hour at the airport trying to find luggage or lynx air staff for help- no staff accessible at arrivals or departures.As per your website: I believe we should qualify for $125 each for each flight.As per your website: I do not believe every reasonable effort is being made to find my luggage as it has been 28 days and I have called 5 times and still no acknowledgement from the baggage team they have even received my report of lost luggage by Lynx Air.I am requesting reimbursement for all checked bags fees charged at booking $239.960+tax =$271.15.I requested reimbursement of $384.76 for essential items that had to be replaced due to lost luggage. I just want to be done with this, I need help dealing with lynx air

• Initial Complaint

  27/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I traveled from ********* to ******* on May 10th. Checked in a luggage contains fresh seafood at Lynx air counter ***. But when I arrived in *******, I didn't received my luggage. I was able to find one Lynx air agent, and she said they are the third party contractors and don't have any access to luggage info. She took my details but also gave me the customer service number ***************). I called customer service but they said, the number is only for bookings and told me to email baggage services. well! I did that three times but never got any single reply. Couple of times I received calls from Lynx air *************) but when I answered it was quickly disconnected. When I called back the number, it goes on options but couldn't get anyone to answered. It's been seventeen days now, Food items probably went bad already. I've lost almost $550 in this chaos. Lynx air haven't said any word for it. It's unbelievable a new airline which wants to be in business don't care about customer. I hope this complain will get me a solution. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩