Customer ReviewsforConnect First Credit Union Ltd.

This week I called Connect Credit Union with a basic request.************************** responded to my call and demonstrated, in my opinion, a high level of professionalism and expertise. When unable to continue the call, she called me back within only a few minutes. She called me back three times during the day. Tej kindly sent me the information I needed even before I asked! When I requested a further ******* of **** she wisely requested the aid of her manager. In every call, *** was respectful and asked repeatedly if there was anything else she could help with. I am very satisfied with ***'s ******* and highly recommend a commendation for her.

Hi ******, thanks for a five-star review! We love hearing from our members and the things that make your credit union experience great. Being a member with us means we've got your back. We'll be sure to pass along the feedback to the team and look forward to your next visit. Always here for you - The connectFirst Team (lcl)

I had a truck loan thru connect first and after year and a half I had 11 payments of 347$ reverse charged and my loan total increased. I was not notified and wasnt until a year later when I looked back at my yearly statements that I seen this. **** ** ******** Do not recommend this company for anything!!

Hi ****, thanks for taking the time to leave a review. We are committed to great member experience, and we would appreciate the opportunity to learn more and address your concerns. If you'd like to speak to someone in more detail, you can call our Member Connection Centre and someone will be more than happy to assist you at **************. -- The connectFirst Team (lcl)

I came to Calgary in 1975. I joined Calgary Credit Union. That changed to First Calgary. I enjoyed over 40 years of professional, kind and more than capable service. Then in 2022 it all went away with the change to Connect First. For the past two years, many staff left because as I was told by severalThings have changed.That is a grave understatement. Ive had 4 mortgages with Calgary Credit Union and First Calgary. No issues whatsoever. 7 months ago I asked for a $6000 cash deposit to be put into a TFSA. I signed the receipt thinking the teller was putting my cash into a TFSA. She instead put it into a RRSP which was transferred to a RIFF because my RRSPs were full. Because Im over 70 years of age, our beloved income tax people deemed it as income and as a result I had to pay the government $4100.00 on my 2023 income tax. I met with the higher iOS at Connect First. What a JOKE! They accepted absolutely no responsibility even though I admitted I was partly to blame. Still they tried hanging up on me. I left the meeting telling them my business with this bank was OVER!If youre thinking of joining this bank, please do not. Their investment advisors are no more that regular tellers. 42 years of banking came to an end today. What a JOKE.

Hi ****, we are sorry to hear that you had a negative experience with our organization. We still take feedback seriously and would like to address your concerns and see if there's anything we can do to make things right. If you'd like to speak to someone in more detail, you can call our Member Connection Centre and someone will be more than happy to assist you **************. -- The connectFirst Team (lcl)

I routinely receive an email requesting my review of my experience at the bank. I did not this time. So I sought out the review page to ensure to leave one on this particular experience. On Wednesday May 1st I went to Connect First ** *** **** *******. Every Single Time I receive this particular teller her ignorance and curt behaviour shines through. I did not have patience for it on Wednesday. I have told her multiple times, "I am hearing impaired". She asked me for my name. I gave her my debit card. Frowning at it she shoved the card back in my direction. No ID no debit needed. My name is all that is protecting my funds? Family dynamics can be toxic. If I had a twin sister who provided my name... I mentioned this to her and her body language was "I know best". I think this is ludicrous. Her response to my hearing impairment on Wednesday was yelling at me. Here we are dealing with confidential matters and this teller is yelling at me? I put up my hand in a stop gesture and told her not to yell. She became very defensive and when I informed her that in fact her tone and volume was yelling she had the audacity to state "I'm sorry you feel that way, I wasn't yelling." No I will not tolerate that kind of discrimination and arrogance. I know my rights as a human and disabled person. I grabbed my bag, stepped to my right and began yelling myself. Yelling for customer service and accommodation. Are my finances secure in a bank that employes and does not educate the front liners on proper social etiquette? *** ** * *** ****** ***** First Calgary may have underwent renovations. I'd argue the personnel prior, at least the tellers that I encountered, were far better mannered, educated, and professional. The management and associates of this bank need a serious course on people skills and proper social etiquette. There are a diverse range of clients: colour, race, religion, sexual orientation, disablility, etc. Your lack of professionalism in 2024 is disturbing.

Hi ********, thanks for taking the time to leave a review. We are committed to great member experience, and we would appreciate the opportunity to learn more and address your concerns. If you'd like to speak to someone in more detail, you can call our Member Connection Centre and someone will be more than happy to assist you at **************. -- The connectFirst Team (lcl)

Have been with Connect First since 2017. They used to be First Calgary and they were fantastic. Now for the last 2 years there is never ending issues such as cards not working, transfer issues, slow deposits, e-transfer issues, cant login in cause they are doing maintenance at least 2 times a month of which they wont fix till the next day and finally I had a unaccredited business that is not BBB accredited take $20 from me. They would not put a stop to it, they said they would charge me basically the same amount to stop the withdrawals. They just drop the ball and pass the buck. Looking into changing banks cause this c*** is getting ridiculous.

Hi ******, thanks for taking the time to leave a review. We are committed to great member experience, and we would appreciate the opportunity to learn more and address your concerns. If you'd like to speak to someone in more detail, you can call our Member Connection Centre and someone will be more than happy to assist you at **************.

****** ****** ***** is merging with Connect First Credit Union and if these reviews are any indication of my service to come I am appalled. I guess we will have to move our money elsewhere. I loved the ****** ****** ***** experience. ******************

Dear *******, Thank you for your comments. We appreciate you taking the time sharing your position, which we have noted. connectFirst and Servus members will receive more information about the benefits of the proposed merger and instructions for members to vote in the coming weeks. You will also have opportunities to ask questions throughout the process. This month, we will be launching a merger website, hosting information sessions at branches in over 25 locations around *******, and sending updates to all members. The boards of directors for both credit unions have carefully considered the proposed merger and the organizations are finalizing due diligence. We believe a merger will benefit members through economies of scale and by growing together with the best of both organizations. By pooling our resources, investing in modern technology, and sharing our expertise, we will bring the best of both our companies to you and your evolving over time. Our commitment to you, all our members, and our shared credit union values remain strong. Thanks, Servus/ connectFirst Merger Team

Ive been a member for thirty plus years and have never had more problems than in the last year. The latest is my new card doesnt work. When I called my branch I was given different information than was on the letter I received. I called the help line and the first call got dropped. Second call didnt solve the problem so now after more than an hour on the phone Ive got to go to a branch to have my PIN reset on a card I didnt ask for. This is just the icing on the cake to a list of issues over the past year. Im finally done! Ill be looking for a new financial institution.

Hi *****, we are sorry to hear that you had a negative experience with our organization. We do take feedback seriously and would like to address your concerns and see if there's anything we can do to make things right. If you'd like to speak to someone in more detail, you can call our Member Connection Centre and someone will be more than happy to assist you at **************. -- The connectFirst Team (lcl)