Business ProfileforSpring's Servicing & Heating Ltd.

In July, 2022, I called for assessment and quoting for a new AC in new townhouse. the businessman came and sent me the quote after he walked through the house and checked electric requirements (there is AC rough-in in place). I chose one of recommendation from the quote and got AC installed at balcony a few weeks later. However, it is nightmare after installed the new AC and turn out to be extremely noisy. the vibration came through the window/wall next to the living room and drive me crazy. I tested the sound decibel is about 73/74 which is exceed hearing tolerance. I told the installation tech to hold the payment while seeking for a solution. a couple days later, the businessman came to investigate the issues and he noticed that is too noisy. he contacted with ******** for quiet AC unit and recommended for swapping with ************************* for additional $700 work. he mentioned this unit might not be as good as ******** due to warranty and quality, but might reduce the sound level a little bit and there will be still noisy due to the location. everything seems to be reasonable at this point? well, he did assessment and did not mention any potential issues (noisy) for putting a AC unit (I don't feel they are professional in this field). when I called back for quoting to swap out unit, the quoting has increased over $2900. they explained that $700 is the cost of difference of new unit and the remaining is labour cost for swapping out. (i feel like rip off as I have no choice either to keep it as is or pay for the price!!!)I don't think this is fair business practices. they had good reviews though, but when it comes to issues, they don't always cooperate to work with solutions.