Complaints

This profile includes complaints for Silver Gold Bull Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Silver Gold Bull Inc.

  888 3 St SW 10th Floor West Tower Calgary, AB T2P 5C5

  
• 

  Silver Gold Bull Inc.

  PO Box 11038 Seton PO Calgary, AB T3M 1Y6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please accept this email as a complaint against Silver Gold Bull practice.
  I had been targeted by this company for promotions and advertising. 
  Was not able to get in contact with customer care to get clarification how i was not entitled for none promo when so heavelz targeted and sale promotions had been advertised. Waiting for a response from ************* my order had been changed without my knowledge from the ****** payment option. Waiting for a response from customer care, ********************** had been changed. I ended up paying a higher price, with no promo code applied, and continued to be target promotion advertising. I cannot open youtube without this company's ads. This creates the need to subscribe to youtube Premium or is there another way around this aggressive advertising targeting? Please give me some advice. 
  I cannot accept that we are consumers object in this process without choice on preference how to pay, answer to receive, targeted with false advertising where there are PROMO CODES tools for business to generate sales, misleading customers with false information such as thats third party promotion code which has no accountability for business than to generate revenue. See attachment email correspondence for advertised promo codes for Nov 2024

   Thank you!

  While waiting for a response from customer service, my order was canceled, payment method changed without my consent, I had to create a new order with a higher price (agent on my last call). Got a method for payment, initially I chose ******, not another banking option that I was not familiar with and must be what was the seller 's benefit or preference.                      Thank you for your time and attention in this matter.                     

  

  Business Response

  Date: 03/03/2025

  Hello, 

  I apologize for not getting back to BBB regarding this complaint timely, we had an issue with the email system so this got missed. 
  
  In regards to the complaint, I would like to attach correspondence with this customer and give some insight, as we have tried to help the customer in multiple ways. 

  The customer found an online platform that was falsly advertising great discounts with our company, and assumed those were ads targeted by us, which is not how we do our marketing, nor we provide any deals to 3rd parties. All the discounts we provide are only available on our website, and are very clearly visible on our Deals page. 
  
  I attached an Explanation with details as a PDF, due to a **************************** this message.
  
  Hope that this helps to better understand what has happened regarding this situation, and I will create a better system to not miss any of your notifications again going forward, and I apologize for that again. 
  
  Please let me know if you need any other info regarding this case. 
  
  Thank you 

  *****
  

  Customer Answer

  Date: 03/03/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  I had been heavily targeted with your ads, or as you say third party adds, what generate you sales and mis sliding customers.
  While I was waiting for an explanation, my pending order got canceled, because you declined my PayPal  payment requesting a banking draft.
  How come it's valid to decline ****** payment on my original order and then process a new ****** payment with a higher price?
  Why am I penalized for asking a question? 

  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/03/2025

  Hello ******, 
  
  We are sorry our explanation was not satifactory. 
  
  The offers you were shown were not endorsed by our company, and are not legitimate, these types of scams exist for most brands and we often warn our customers not to trust any sources but the deals advertised on our website.
  

  In regards to the issue with the ****** order, our records show that you requested this order to be cancelled as you had issues with your credit card balance, and we complied. When we take a look at subsequent orders, we do notice the price drop, but this is due to the 4% discount which only applies to certain payment methods, like Bill ******* which you selected. However, we cannot honour discounted prices for ****** or Credit Card payment methods, as clearly stated on our website, as our business model has very small profit margins, and if we did this, we would not make any money on these types of transactions.
  
  We understand that this may have caused some confusion, and hope that this information has provided some clarity.
  
  Thank you for being our customer.

  Customer Answer

  Date: 05/03/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 05/03/2025

  Hello,
  I missed the explanation for the rejecting Silver Gold Bull.  
  
  In addition attachments I need to add my reasons for that.
  1) I have provided you with advertised silver gold bull promotion codes for Nov 2024.
  "third party companies promotion codes" are utilized by you to generate sales, and I am one of multiple misleading customers in this process. Can legally someone utilize your company name without your interest or knowledge?
  Here I need assistance from BBB.
  1) Note there have been * canceled orders. * of them had been canceled in the background without my knowledge changing from ****** payments on the bank draft. 
  In this process I am penalized for cca ** % on purchased cost. Promotion code at least 5% and change price for canceled * my order change payment method.
  Please give me some advice.
  Thank you!
  Kind regards 
  ****** ********
  

  Customer Answer

  Date: 07/03/2025

  In addition attachments I need to add my reasons for that.
  1) I have provided you with advertised silver gold bull promotion codes for Nov 2024.
  "third party companies promotion codes" are utilized by you to generate sales, and I am one of multiple misleading customers in this process. Can legally someone utilize your company name without your interest or knowledge?
  Here I need assistance from BBB.
  
  1) Note there have been * canceled orders. * of them had been canceled in the background without my knowledge changing from ****** payments on the bank draft. 
  
  In this process I am penalized for cca ** % on purchase cost. Promotion code at least *% and change price for canceled 2 my order change payment method.
  Please give me some advice.
  Thank you!
  Kind regards 
  ****** ********

  Customer Answer

  Date: 18/03/2025

  Hello ***,

  Unfortunately it seems you have no mandate to provide slightles support for the consumer. I am brutally targeted by a business with advertising and my order paid by walid PayPal payments they canceled without my knowledge nor cosesus what cost me over $***.
  ***, do you have any mandate to assist consumers in this process or this is a double standard where I am for some reasons ruled out. 
  I did try to contact another Alberta institution for assistance. They are sending me back to you. I can survive damage cca $***-*** but i will not accept i have none argument as consumer and business is allowed such mean practice without penalty. 
  I hope you understand and will provide resolution in this matter.
  Thank you
  ****** *

  
  

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date is October ** 2024 I spent ****** or precious metals that were supposed to have been processed and shipped over * days go Email history between me and the company clearly shows they were going to get my order shipped out on October ** * days ago Please be assured that we are prioritizing your order to ensure it is shipped out by the end of the business day on October ****. We will send you an email with the tracking information as soon as it becomes available. , email history Order has not shipped out, I asked for a refund and order to be cancelled. The company has refused to give me my money back as I do not have what I paid for.

  Customer Answer

  Date: 05/11/2024

  I have not revived my original order. It was cancelled and they were going to issue me a refund. However ** paid by bill payment and I was getting the run around from my credit union on paperwork and was going to take ** days etc.  Spoke to silvergoldbull came to resolutions  refund as credit on my account and I placed another order. I consider this matter resolved.

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about order Shipment: ************ - Order was originally made March ** 2024 - An email was sent to me April * stating the item has shipped. They lied - Tracking clearly showed *** Apr. *, 2024 - **** p.m. PUROLATOR Shipment created - interim manifest received - Tracking next showed Fri. Apr. *, 2024 - **** p.m. *******, AB Picked up by Purolator - Order was shipped the next day almost ** hours after I was told it was shipped.- Emailed was sent expressing my complaint about the shipping delay and general shipping concerns - Business was dismissive and unresponsive about my issues with the shipping of my order. Did not care about my experience as a customer - Order didn't arrive today as was supposed to

  

  Business Response

  Date: 25/04/2024

  Hello, sorry we haven't responded earlier, one of our employees who dealt with reviews is no longer with the company, so it took a while to set everything in motion again. 
  
  Regarding the complaint, we did some internal investigation, and it came to my knowledge that customer in question has been complaining about a significant amount of orders placed wiht our business, either regarding carriers not picking up packages as soon as we issue a shipping label, or carrier delays that are out of our control, and every time we get a threat with a BBB complaint. 
  
  This customer has placed ************* the past * years, and he continually extorts us with threats of bad reviews, over something that is usual business practice for all ecommerce websites, and over carrier delays which we have no control over, and we are always happy to assist if there is an actual issue.

  Negative BBB reviews are very sensitive to us, and we want to maintain the pristine image; what would you do in this situation, as I am afraid this will continue happening, and we do not want to blow this out of proportion on BBB? 
  
  If you would like any screenshots from previous communications, I would be happy to provide that. 
  
  Thank you 

  Customer Answer

  Date: 29/04/2024

  Please find attached shipment information you have requested

  

  Business Response

  Date: 30/04/2024

  Hello, Please find attached some examples of the emails we get on a regular basis from the customer.

  Please note that we ship all qualifying orders within * business days of cleared payment (this doesn't include orders with shipping conditions, which are clearly visible in all steps of the purchasing process), and on average this number is actuall lower, but we do not advertise it as we want to make sure all expectations form our customers are met, and exceeded if possible.

  Please let me no wif there is anything else I can get for you? 

  Thank you!
  *****

  Customer Answer

  Date: 08/05/2024

   
  Complaint: ********
  
  I am rejecting this response because: The response from the business is the same generic response they have given me since day one and always give about any shipping issues anyone has with these people. The response does even show  they even read or considered my concerns bur continue to be dismissive an apathetic.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've bought from www.silvergoldbull.ca many times. I have multiple issues with this company and their ethics or lack there of.Issue 1: Their website isn't accurate. When checking out with items it has on two occasions displayed the wrong price in the grand total on the final page when you push the button "place order". Further there product description is sometimes wrong. Example: **** ******** ****** ****** ** **** ***** ************* ** *** **** ****** **** * ***** ******** ***t.This product does not say anything about taxes having to be charged for the product. How am I to know about whether the taxes are included in the displayed price or not. Their response to these issues was to blame my browser and not honor the price given to me at checkout. Even though I proved to them it was their website by taking screen grabs. Issue *:I made an order close to Xmas and silvergoldbull sent out a email saying if you make a purchase and your payment clears by Dec 19 then you will receive the shipment in time for Xmas. This was a blatant lie and I live close to the shipping location. They received my payment in time but i didn't receive my purchase until Jan * after emailing them about the delay. This was also against their own stated policy of * business days shipped by.Issue 3:I ordered * oz *023 *** **** ******** ************* *** ****** **** * ***** ******** *****  And upon receiving them I noted the tube it came in had the mint seal broken. And the coins were damaged with signicant scratches on the coins. They blamed the ***** ******** **** *or the damage. But there website said brillant uncirrulated condition. The seal was broken so they knew or could of checked the quality, so why not list the actual quality?Bad buisness practices, no concern for customers. Because of this I will not be purchasing from them anymore. Please save yourself the trouble and buy from their competitors ********** or *********** or the many others.

  

  Business Response

  Date: 26/01/2024

  Thank you for your patience while we looked into your issue.
  
  Our pricing is updated live based on the market rate at the time of order. Unfortunately we were unable to reproduce the incorrect price in the grand total that you experienced but we reported it to our development team to ensure that this isn't an ongoing issue.
  
  Taxes are not included in displayed pricing. Although in many cases pure gold and silver are tax-free, taxation for precious metals varies country to country and state to state. Taxes are calculated based on your shipping destination and we are unable to calculate your shipping and taxes until you choose your shipping destination at checkout. In ******, silver less than ****% pure is taxable. In January of 2023 when you reached out about this issue on one of your orders, our team was able to remove the tax for you as a one time exception. We also have a note in bold at the end of the description as well as an attribute under specification for all silver less than ****% pure in ****** to show that it is taxable. We will review all taxable products to ensure this is visible.
  

  We are so sorry to hear you were disappointed with the condition of your metal. Customer satisfaction is our biggest priority and we assure you that we take every step necessary to protect your products. We inspect product received from the mint to ensure quality and try to pack everything as carefully as possible but sometimes metal can be scratched during transport. Our Operations Support team is available at ******************************* for any product quality issues that you have. 

  While every effort was made to ship your package in time for Christmas, unfortunately, it seems we were unable to ship it in time. We appreciate your business and continued support and would like to offer you a $** coupon in hopes to improve your experience. Our Operations Support team will email you separately with a coupon code for you to use on your next order.

  Customer Answer

  Date: 30/01/2024

  Complaint: ********
  I am rejecting this response because: You lied or made a mistake in your response. Please go and do your due diligence. You never removed my taxes ever. The order numbers are ********** and ************* You wrongly stated in your response "In January of 2023 when you reached out about this issue on one of your orders, our team was able to remove the tax for you as a one time exception."  This never happened. You never removed the taxes on my order, that's either a blatant lie to save face or you made a mistake through laziness/ignorance.  

  The order shows i paid all the tax.  Pictures attached. What actually occurred was the same website glitch didn't add the gst on my ordered items. This was the first of the two times this glitch occurred to me on the checkout page. Then I contacted your customer service when I saw the price change in the email I received about the order. The person that called me back gave me the one time exception to cancel or change my order due to the issue. I decided to change the order by removing the **** centennial proof set but keeping all the rest of the order the same. You never removed the taxes, please tell the truth and correct this error of yours immediately.   

  The issue I'm having with your response is that when I was on the phone with the customer rep, I asked for the taxes to be paid by you due to the website glitch (which I screen captured and showed you) that didn't show up on the checkout page as I'm hitting the order button. Now your offering me ** dollars only if I give you more money on a new order. Why didn't you just pay for the taxes when I asked? Seriously you probably would of retained my business but this just seems disingenuous. I even told your rep I was going to make a bbb complaint if you didn't deal with the situation fairly.  

  Offering a coupon which requires purchase is not fair I reject this response. 

  Take care.  
  

  *************************

  

  Business Response

  Date: 06/02/2024

  Hello *****,

  We have confirmed that we offered to remove the taxable items from your order as a one time exception and not the tax as previously described. In January of 2023 when you reached out about this issue on one of your orders, our team offered to remove the taxable items from your order as a one time exception and SKU **** was removed. In the future, if you would like to see which items are taxable in ****** you can check the bolded description at the bottom of the product page (photo attached) or the specifications section (photo attached). As tax laws change jurisdiction to jurisdiction, we do our best to keep this information up to date. When you visit the checkout page, you will see your taxes calculated when you select your delivery address and shipping method (image attached). If you have any concerns or any questions, please feel free to reach out to us at *******************************.

  Customer Answer

  Date: 08/02/2024

  Complaint: ********
  I am rejecting this response because:

  This business takes no responsibility for the cause of this complaint and continued bad business practices.  Silvergold bull responded by confirming that they were incorrect in there statements regarding removal of taxes from my order but never took responsibility for this lie/mistake they merely brushed it off as, quote "not the tax as previously described."  Describing something incorrectly is either a lie or mistake. Taking responsibility and a simple apology go a long way.

  Please stop patronizing me with facts that don't have anything to do with the compliant and confuse the issue to the readers. The main issue here is your glitchy website that gave the wrong amount on the checkout page twice. I've never had any website do this except yours in all my online purchasing. The only reasonable solution to this is to refund the correct amount that was shown.  Which was approximately $**.  Offering a $** coupon with the caveat of having to buy is not a solution.  Especially when you had the chance when I called to fix the issue by giving me the amount that was displayed. I further reject your response because you wont answer a basic question I asked that caused this compliant.  Why didn't you just pay for the taxes when I asked on the phone before this bbb complaint?

  If you won't refund the correct amount I call on the bbb to remove your A+ rating as your business practices are not A+.

  Thanks for your time.

  *************************

• Initial Complaint

  Date:22/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November *** I bought * gold bars from the merchant for $********. On November *** I received the package. It was a thin incredibly light envelope and inside of it the items I ordered were not in it. I immediately sent the merchant an email, they opened a case with Canada post but then randomly stopped replying and told me the case has to be closed. Im very lost for as what to do i was scammed and have no clue how to get my money back.

  

  Business Response

  Date: 28/11/2023

  Silver Gold Bull has attempted multiple times between November *** and the **** to try and compensate the customer, but were either met with silence or the attached quote. We then received the BBB complaint that nobody at Silver Gold Bull was in communication with them, despite the attached evidence to the contrary. At no point was the customer told that there would be no compensation and we attempted to stay in contact with them. Attached you will see the sequence of events and attempts to reach the customer to fill out a declaration of loss to receive full compensation for the missing gold.

  Customer Answer

  Date: 29/11/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  

  You guys are absolute *****. You say you guys were willing to refund me for this issue and the only problem was that I had to sign the declaration form. Clearly here there is proof that thats not true, i submitted the declaration form and theyre still not willing to refund me and are still trying to seem like im the one in the wrong. Im out of pocket * thousand dollars because someone from their company stole my gold before shipping it. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** *******,made phone contact with ****** employee at this business, Silver Gold.Aked to purchases 100 1G gold bars.Was told out of stock.Asked about 50 1G gold bars.Told the same.She then said we have the 40 1G gold bars, hold while I check in real time.She came back and said yes, they had 48 in stock.I ordered two 40 1G gold bars.She informed me if I wired money it would expidite order over waiting on check or debit.I went to bank sent money wire of over ***** next day.Checked my email to make sure money was recieved.I had email from company showing recieved money and was processing my order.2 weeks later I call company as to why my order still processing.Was told it was out of stock.I said wait! explained my order and what I had been told.That lady said she even double checked in real time.I was told someone messed up and it would be after ***** ** before they shipped.I told them I had bought these as gifts on the reliability and assurance that their employee sold me.**** ** * **** ** **** *** ****** *******I ***** ***** ****** **** *** * **** **** *** ***** **** * **** * *** **** **** ** ** **** ** **** **** ********.Person on phone offered a *** coupon toward any future purchases for my troubles.I assure you I will NEVER purchase from them again and told them so.It is ***** ****** and still no delivery.No contact via phone or email to me with an apology(which is useless) or explanation as to why I still have no order,yet they have had my money almost a month*** *** ** ***** ****** ** **** ** ********* ** ****** ** **** *** ******** *** **** **** ******* **** ****** *** ** *** **** **** **** *** * **** ** ****** *** I would like to be reimbursed a partial sum of what I paid and my purchases delivered.I was misled at the least and ******** **** ** ** ***** ** * ******* **** ** ************* *** ***** ** ************** *** *** ********* ********* ** **** ********* *** ********* ** ******* *** ****** **** * ******** ******** ********** ** **********

  

  Business Response

  Date: 05/06/2023

  Hello ******, were sorry to hear things didnt go quite right with your order. We attempted to get in touch earlier today because we want to discuss this in more detail with you.
  
  The 20 gram Valcambi combibar you ordered was on a pre-sale for on or after March 31st. We are very sorry to hear if there was any miscommunication or incorrect information given for the date of the product. We do label this pre-sale condition on the product listing online, as well as on your receipt.
  When you had called back in, we were more than willing to swap the product out for another product(s) that would be able to ship at the requested timeline you had indicated to us on that call. As you turned down this offer, along with the *** coupon or a full refund, you requested us to ship this product as quick as possible. This was your last communication with us.
  

  When we received the product, we shipped it out immediately as per your request.

  
  As an intended gift, we can understand how frustrating this whole experience can be, especially if you have received incorrect information on a shipping date.
  With that being said, our offer for a full refund with a return or a *** coupon still stands. Please give us a call at ************** or email ******************************* so that we can discuss some options.

  Customer Answer

  Date: 05/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  A message saying that (I) must have misunderstood. I am sure there probably was a notice online about the bars I did purchase being unavailable to ship until after March 31 but, as I was on the phone, not online, I was getting my information from a Silver Gold representative directly. This representative assured me that although the original Gold Bars I requested were out of stock, that the Gold Bars that I ended up purchasing  were available, and in stock. Then preceded to explain wiring the balance owed would cut down on arrival time.

  As for the receipt stating shipment after March 31-  As I did not get an email showing payment until DAYS AFTER payment, **** ***** ***** ******. Also, by the time I did get receipt and read the March 31 statement, I was

  ******** **** *** **** ***** **** ** **** ******** ** ***** ******* ******* ********* *** ************** * ***** ***** ******** ****

  Now. The suggestion that you broached as to appease me is the same I was given the last time I spoke with one of the representatives. The Bars arrived too late. Done. Over. *** coupon. I had, I believe, responded the first time that offer was made to refund me *** of what I had paid and ship my Bars ASAP, and I would consider that fair as a *** coupon for future purchases was useless to me.

  So, thank you but, no thank you for the offer. You counter offered with the original offer. 

  I would appreciate a certificate of authenticity for the Bars I ended up with as there was not one with them. 

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silver gold bull is selling defective and damaged items without disclosing. I bought a 2022 10 oz silver round listed as new in a protective capsules. There was no damage to the packaging and the item was packaged well inside. What I received is a scratched up capsule, like it was slid around like a hockey puck, and the silver coin had milk spots which is a defect in the silver stamping process. When this is present the seller should disclose it as a blemish or cull to let buyers know it's defective or blemished. This is a collectible with the blemish and damage it's only value is its melted weight in silver but this is much less than I paid for the item. After reaching out to the company multiple times, I was first told to call them before my next order and they would replace the capsule. And after further complaints I was told they don't make the rounds they just sell them and they can't control blemishes or damage I guess. I was told on my next order they would give me a $10 coupon. This item is well over $200 and as a collectible is worthless with the defect. Defects should be disclosed but they were not. Terrible customer service. Would not do business or recommend predatory sales. A coupon doesn't me no good as I was never trust or do business with this company again. The only satisfactory resolution to me would be to replace the item for what I actually paid for. Returning or refund the item or discounting the item for its actual melt weight since that's all it's really good for. Would not recommend or do business with this company ever again. Terrible customer service

  

  Business Response

  Date: 23/09/2022

  Hello *****,

  
  Thank you very much for your feedback. Although you haven't provided any photos of the coin in question, we are happy to offer you a full refund at our expense for the coin. We have called and emailed you and are awaiting a response at your convenience.
  

  Best regards,
  

  Silver Gold Bull

  Customer Answer

  Date: 23/09/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have responded to their email waiting instructions and method of repayment details will update once resolution has been met. Thank you very much

  I can send photos of the coin if requested.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/10/2022

  Hello *****,

   

  We have called and emailed you several times to try and resolve this issue. Please call us at your convenience *************) so that we can correct this issue for you.

   

  Best regards,

   

  Silver Gold Bull