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Business Profile

Hot Tub Rental

SpaBerry by Visionwerx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Rental.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023 I purchased a SpaBerry Hot Tub from SpaBerry Visonworks, I was given a delivery window of ****** days. After 90 days I was informed it could be an additional 30 days to receive delivery. After 150 days I was told another ***** days to receive my order, after 180 days I was told that my order was not built yet and that they do not have a delivery date at this time. I am reaching out to the BBB to assist with either having the company complete their obligation and fulfill the order, or to have my money refunded. After doing more research, this company looks fraudulent as this issue with delivery has been occurring with this company with several other people for 2-3 years.

  • Initial Complaint

    Date:13/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for the hot tub in full which was supposed to be delivered in 90 days. It has now been a year and they keep saying the shipment of parts has been delayed.

    Business Response

    Date: 13/01/2025

    ******** has been fully refunded.

    Customer Answer

    Date: 14/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:28/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in January 2024 my husband paid over $6000 for a spaberry tub it was supposed to be delivered in 1-2 months it has now been 10 months and after several excuses for delivery dates pushed further back we are beginning to feel scammed out our money. We would like our money back but was told this was not possible which I don't understand when we have not received the product we have paid for? Also after reading call the complaints on here from others who are experiencing the same issue, I'm wondering why this business is allowed to continue????

    Business Response

    Date: 29/10/2024

    The sales order number provided is for a purchase agreement with a different customer with whom we have been in contact with regarding the *** for shipment of their purchase.

    Business Response

    Date: 30/10/2024

    The sales order number provided is for a purchase agreement with a different customer with whom we have been in contact with regarding the *** for shipment of their purchase.

    Customer Answer

    Date: 31/10/2024

    Sales order number 

    this is the number that was provided to us from ***** at the ******* spaberry location 

    it should be under my husbands name *** ******

  • Initial Complaint

    Date:03/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Brangwen ******, and I am reaching out to you regarding a distressing situation my husband, ****, and I have been facing for the past year. On September 13th 2023, we paid in full $6,717.76 for a hot tub from SpaBerry, which is a company based out of *******, *******. Despite numerous attempts to get updates on our order, we have been met with a series of excuses and misleading information. It has now been close to a year, and we have yet to receive our hot tub, or any concrete updates on its status, and have been denied a request for a refund. To make matters worse, my husband is currently undergoing aggressive chemotherapy for cancer and has been for the last 9 weeks, and the stress of this unresolved issue is taking a toll on our family. We have demanded an accurate update or a full refund and despite our efforts, the company has failed to deliver on the product or a refund. We even went to the extent of reaching out on LinkedIn to the President of SpaBerry, and he just told us to call their office, then blocked us on LinkedIn afterwards. We have continued to reach out to ***** ***** ************************************** their SR ** of Ops via email and phone and he has continued to give us misleading information on the product and timelines and refused to give us a refund even though they have not delivered the product, nor can confirm when or if we will receive it.We believe that bringing this issue to light through the BBB could help us get the resolution we deserve and prevent other consumers from experiencing similar issues. We want to hold this company accountable and ensure others do not experience what we have experienced and do our best to have our money returned to us. We would greatly appreciate your support and assistance please to help us get a resolution we have been seeking since last September.Thank-you so much and looking forward to hearing from you.Brangwen ****** ************************* and **********

  • Initial Complaint

    Date:27/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a spa ***** in 2/26/2024 I was told I had to put down half the deposit $3000 which was a lie I could have put down $100 The spa was never delivered. I have been emailing back and forth for 8 month and was told it could be another 90 days.This is now Im afraid just a money laundering scheme to steal people money.I was told my order was shipping to ******** then they fixed it and its coming to ********Contacting customer service theyre refusing a refund, being very rude and unhelpful.

  • Initial Complaint

    Date:12/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put deposit down on spaberry tub Sept 2023 When I asked about delivery was told we are having issues - labour strike Second ships delayed due to war in ****** Third we have updated this shipment and yours is the 2nd next load out Requested full refund Aug 6 - no response

  • Initial Complaint

    Date:12/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 10 2023 I ordered a Spaberry hottub by an offer I saw online . ***** ***** called my cell and we did a telephone sale on my credit card ************ ************ ******* # *************** I paid $6,777.74 for it on my Cibc Mastercard I spoke to senior vice president of the company ***** ***** several times the day I ordered it. He guaranteed me earliest delivery to ************ in 45 days maximum delivery 90 days I called him after 90 days for an eta on my hottub and he said another 60 days that there were delays in delivery through ********* . I emailed him again in May 2025 and no response so I called him for eta he said another 60 days and July first week it would ship I was upset and asked for a refund and he said no refund I asked if he was going to keep delaying the ship date again and he hung up on me I demanded to speak to higher up and he said earlier that he was the only contact I got another email stating no eta and it had now been 9 months and no delivery I called my credit card company to dispute the charge and get a refund and they said it cant happen now as it has been longer than 120 days I feel this company is ripping people taking their money and not delivering the product I suffer many medical conditions and have given my old hot tub away as they promised a three month delivery with no results I have chronic neck and back pain and suffer with arthritis which I have medication to take and the only relief was the spa on my joints and bones I am beside myself as this guy is a ***** Please advise as to what I can do to get my money back on my credit card

  • Initial Complaint

    Date:21/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a spa from this company in October of last year. I was told 6-9 weeks delivery time. Starting December (when spa was to arrive) I started emailing asking for estimate of delivery. I was told the ship was stuck at s back up at ************. Then there was another back up. Then 2 shipments were arriving and they had to find my order. The last time I was guaranteed June deliver. I just emailed them today snd am now told they are outfitting new spas with a new piece, so they are looking at July.

  • Initial Complaint

    Date:21/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We put a deposit down on a spa ***** in December and were promised it would be here in February and now it is **** and still no product. We would have never ordered a product that could not be delivered in a timely manner.

  • Initial Complaint

    Date:18/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order the product in January 2024, took them up on their optional payment plan pay over 4 months. Paid in full but can not get a commitment on a firm delivery date. As this has dragged on I just want my money back and go shop somewhere else.

SpaBerry by Visionwerx is NOT a BBB Accredited Business.

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