Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The question is about the rental replacement on my Auto policy claim. The assigned adjuster went on leave on January and the next adjuster took over and never give a **** response about the extension of last two weeks of rental until today. The Unit Manager pushes things back to this new adjuster and still no response. Please pay the rental accordingly so everything of this claim will be settled.

  Business Response

  Date: 12/03/2025

  
  On November 28, 2024, two payments were made to Connect Car Rental, one was received and cashed, the second payment, however, was not cashed. Nordic canceled this payment and reissued it on March 10, 2025. On December 24, 2024, a payment was made to Hertz, this was received and cashed.  Regarding the Aucomm Car rental from December 16 to January 15, Nordic reached out to this rental company advising of their billing error on March 10, 2025.  Nordic is waiting for this rental company to send the corrected invoice for payment processing.

• Initial Complaint

  Date:17/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying into Nordic for 2 years with no missed payments, no accidents, no claims. Nothing. My car was broken into and vandalized the end of November. I was directed to file a claim. I provided all necessary information quickly. After waiting over 3 weeks for them to get back to me, they gave me the lowest offer possible. My car was a write off. I denied the offer , they asked me to provide more quotes. I did. They said those weren't good enough. To provide more. So i did. I spoke with numerous different people as i could never actually speak on the phone to my claim adjuster as she would never call me even though i asked in multiple emails for a call. She left on vacation during this time and i was directed to another adjuster who asked me for more quotes. Upon providing at least 7 different times the quotes list. Nobody still called me. I called and asked for management only to be told that there is no manager. I sent several emails regarding my dispute and dissatisfaction. Only to get the generic email. Someone will contact me in 1-2 business days. I never received a call. After waiting over 2 months for a resolution I reached out again and they said to provide more quotes. They gave me another low offer and i refused as all of my quotes were circumstantially higher then what they were offering. After telling them i contacted the Ombudsman only then did someone call me and give me another offer. Which was still very low but i was told that this was my final offer. Either take it or hire an adjuster at my expense and they will probably still deny the claim amount. To this day I still never received the call from the adjuster. They take your money month after month then treat you like garbage at the very worst time. They do not contact you only email saying they will call and then they dont. There is no customer service. Very unprofessional i do not recommend this place at all to anyone. Ever. The absolute worst company

  Business Response

  Date: 23/01/2025

  
  The unit claims manager (***) contacted the insured on January 23, 2025, and explained our process for total loss and how to dispute a settlement offer.  As the customer was not agreeable with our total loss process, we have escalated this issue further based on our enhanced escalation protocol.

  Customer Answer

  Date: 27/01/2025

   
  Complaint: 22822865
  
  I am rejecting this response because: 

  The person who called me would not let me talk. Then said im not listening. And ended the call by saying she will have someone else call me at a later date.  

  That was a week ago. 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/02/2025

  On February 3, 2025, the claims manager (CM) contacted the insured and advised that the total loss settlement that she received and cashed is full and final.  It was explained to the insured that she will not be compensated financially for sending links of comparable vehicles or getting her ownership corrected to reflect that she was the registered owner of this vehicle to receive payment.
  
  Insured does not agree with this and would like to escalate further.  CM will send Final Business Decision Letter.
  

  Business Response

  Date: 04/02/2025

  On February 3, 2025, the claims manager (CM) contacted the insured and advised that the total loss settlement that she received and cashed is full and final.  It was explained to the insured that she will not be compensated financially for sending links of comparable vehicles or getting her ownership corrected to reflect that she was the registered owner of this vehicle to receive payment.
  
  Insured does not agree with this and would like to escalate further.  CM will send Final Business Decision Letter.

• Initial Complaint

  Date:26/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business was supposed to settle claim with cash settlement that claim was ran around for 11 months approx now. And was supposed to have an apraiser sent out and never followed though with it. Or with repairs it was sold under condition of a lot less because of damages and was told could still file through with cash settlement. It was a non at fault accident and cause me much mental stress and time over the course of a year and lot of the time would not respond to any emails and switch adjusters multiple times

  Business Response

  Date: 06/03/2024

  We have reviewed the claim and were able to confirm that a cash out on repair was offered to the client on several occasions. They did not agree with the amount offered for the cash out and therefore there were delays in coming to an agreement. Once an agreement was reached, the client was advised by management and their adjuster that the client no longer owns the vehicle. The client would not be entitled to a cash out on repair for a vehicle they no longer own as there is no insurable interest. 

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21338170
  
  I am rejecting this response because:

  I was only offered the one amount one time with several calls not returned, which was significantly lower then the damages after trying to have repaired thru multiple adjusters for 9-10 month and multiple no replys after emailing every day. I was informed that Im the situation something could be still offer by adjuster and that they would send appraiser out to look at the car of the damages. And this was still possible in the situation because the claim dragged on almost a year. I would accept a resolution for cash settlement of $1600 for this not at fault accident even though the damages were estimated $4900. It was a non at fault accident so shouldnt have taken 5 adjusters and 12 months of being ignored on several occasions and my car would have been repaired and have no issues. 

  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 8 2023 I set up an insurance policy with nordiac insurance for my hisun utv they requested I sent in 2 month payments witch totaled 440 since I was a new customer I get notified from my broker that they have essed up the quote and it's less per month they have not taken any money and I have not received any pic slip or paperwork regarding my policy for insurance as of Jan 2 ****

  Business Response

  Date: 08/01/2024

  
  We were able to contact the customer and have reached an understanding. Their complaint has now been resolved.

• Initial Complaint

  Date:28/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago, my insurance was cancelled due to non payment and I was told that if it was paid by the end of the day my insurance would be reinstated due to a glitch with my online banking. Payment was made in the agreed time and I am now being told that my insurance can not be reinstated and that I was given false information. This is completely unacceptable and the business needs to make it right by standing by their word. This call was recorded for quality assurance. I am demanding that my insurance be reinstated as discussed. The company has the money to be able to reinstate and is refusing to. Please reinstate my insurance as this is NOT what was discussed. This matter was reviewed by manager *******************************.

  Business Response

  Date: 04/10/2023

  
  We were able to contact the customer and explain the misunderstanding. Their complaint has now been resolved.

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************-repchull

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate, also on my policy got into an accident on May 24. We are with Facility for auto insurance, which is owned by Nordic. After reporting the accident to the police and then to my broker, I was contacted by an adjuster from Intact for my accident claim.It is coming up to 4 months and my claim still hasn't been processed. Initially, after emailing the adjuster with my availability, as requested, I didn't hear back at all. I called and emailed several times, my roommate called, and my broker sent an email. Despite all this no one responded.Over a month later, and only after asking to speak to management, did I get a call from the adjuster. At that point, I didn't want to work with them so I asked for a new adjuster. I was contacted by one who told me that she needed photos of the car.During the month, I had not only called almost every day but also asked for and was promised multiple times that management would reach out, but they didn't.Due to major health challenges, requiring me to be on *** and in bed most days, my roommate took the photos requested and sent them to the second adjuster.There was then, again, no contact and more almost daily follow *** from me. Finally, several weeks later, I received a voice message from my adjuster that the photos couldn't be opened due to how they were sent. Why did this take so long? My roommate promptly resent them in another format. I then received an email from the adjuster that the claim was now with appraisal and that it would take 5 business days.That was at the beginning of August and we haven't heard back since. I have left a voice message to my adjuster but heard nothing. While the car itself is roadworthy, the front-impact accident affected the hood, the bumper, the front safety sensor, the A/C, and the headlights which makes night driving dangerous, and more.In all this time, we have continued to pay our insurance as my part of the agreement, but they are not holding up to their end!

  Business Response

  Date: 18/09/2023

  
  We were able to contact the customer and are working to resolve their concerns. A concession was made to waive the deductible as a customer service gesture, due to the delays experienced during the claims process. Estimate has been approved and we are just waiting for repairs to be completed.

• Initial Complaint

  Date:15/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my auto policy with them through my broker back in February and paid a larger down payment to keep my monthly payments as low as possible, and decided to pay my atv insurance up front a sum of ****. My wife visited the local broker ONLY to hand in my void cheque and forms I had to sign, she was told she had to pay the **** that I had already e-transferred 2 days earlier that she and the broker were unaware of. When I called and brought it to their attention I was assured I could get it back in cheque form but they have a broken communication with Nordic and Nordic wanted to take it off my monthly payments and I asked to get it in cheque form instead and they said they would send it. Still to this day, almost 4 months later they have still made no attempt to give me back my hard earned money, and honestly, I don't ever expect to get it now. Also, once my wife noticed we never received our slips to put in our vehicles and we contacted them, it turns out my monthly payments weren't coming out either and I never noticed. Turns out, they spelled my name wrong on their documents and shelved it and forgot but ensured me I was "still covered" all that time. So we arranged to have the last 3 months payments come out over next 7 months on top of my regular payments. Now, last week, I received an invoice saying they were going to take 3 months worth of payments all out on one day in June (over ****), ***** ***** ****** **** ******* ** *** * ****** ****** AND it also said on it that if it wasn't all in my account when they try to pull it, I'd be subject to a *** fee! None of this is my fault. So I'm put in a corner, stressed and frustrated beyond belief. No one can give me any answers and talking back and forth is pointless because the broker has a broken communication with them and can't get answers themselves. I'm at my **** end.

  Business Response

  Date: 19/06/2023

  
  We were able to contact the customer and have addressed their concerns.

  Customer Answer

  Date: 21/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We operate two trucks insured under ********** and underwritten by Nordic Insurance. As one of our vehicles were sold, we sent them a notice to immediately cancel our insurance policy last January. We received a mail from the broker saying that it will take ***** days for it to occur and they continued to charge us for both vehicles till now. After writing to so may places we received a notice that deletion was done, and a refund will be issued. Yesterday again we were charged for full amount for both vehicles and when checking with the broker they are saying the refund will go to the Nordic company and they will be using the funds to reduce the insurance of the other vehicle and that we will not be sent a refund cheque. Which is highly unacceptable.They are over charging us for 3 months and using that money to bring down the monthly insurance, which is something we have not asked as the payments are already been financed. **** ** ******* ** ******** ****** ** **** ******** ** ****** ** ******* ****** ***** *** **** ****** *** * ******* **** ** **** ****. ****** *** ** **** **** ******* ************* ******** ***** ***** ******** This is like if we have a two vehicles on lease and one is sold they put that money towards settling the other vehicle. Doesn't make sense at all. We need Nordic Insirance to fully resolve this issue and get our refund in a cheque as we don't want to over pay our insurance at this point.

  Business Response

  Date: 11/04/2023

  
  We were able to contact the customer and have addressed their concerns.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 16 was my renewal date for vehicle coverage w/ Nordic Insurance. January 16, the new amount was withdrawaled - due to the high renewal payments, I received a new quote from another company & decided to cancel w/ Nordic. January 18, I called my broker at *** Insurance to request cancellation (documents were signed & sent back on January 19). At this time, I was informed by my broker that a back payment would be issued to me for the payment in January. As of January 31st, I received an email from my broker stating the refund will be issued on February 6 -should receive refund within a week (I was not advised this was going to be a mailed cheque). Upon checking my account 8 business days later, I noticed no received payment reversal, so I contacted my broker again on February 16. On February 17, my broker informed me that Nordic failed to send the cheque February 6 w/out any explanation. My broker advised she will follow up with them on Monday, February 20. On the 21, I received a reply email stating the cheque was already sent. I immediately called my broker to ensure my address is correct, as I have moved - she did so & confirmed no issues. I finally receive the refund cheque from Nordic on February 27 - deposited Feb 28. My pay day was March 3 & just after midnight, I checked my account to discover my balance did not reflect my payment. After speaking to my bank, I was informed that on March 1st, Nordic requested a stop payment on the cheque. This put my account into a negative, then I received my pay & it balanced out. Contacted my broker company & an agent contacted Nordic, who advised they cancelled the refund cheque in order to change my address - which was already verified. Agent advised ****** issued as of February 28, it has been 6 business ******** have yet to receive this cheque. It has been over a month now. My bank also has a hold on any cheques I deposit, so now a longer wait. Very unprofessional conduct & caused me unwarranted stress.

  Business Response

  Date: 16/03/2023

  We were able to contact the customer and are working to resolve their concerns.

  Customer Answer

  Date: 16/03/2023

  Complaint: ********
  
  I am rejecting this response because the company did not contact me via phone or email. I did not speak to anyone from Nordic Insurance company. I may have received the refund cheque, but I want a formal explanation to why they didn't take this matter seriously, ******* did not communicate accurate information to me about anything and cause me stress for no reason. Now they are saying they contacted me and are helping me resolve things, which is FALSE. This is a very unprofessional company. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 22/03/2023

  We have contacted the client by phone (March 13) and by email (March 22). We apologize for the delays in the cheque being issued to the client. Should they have further questions or concerns, please follow-up directly with the representative who has provided their contact information. 

  Customer Answer

  Date: 22/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:21/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September of this year my broker found a cheaper policy for me so we sent in a cancellation form to Nordic TWICE. They said they didnt receive the first one and so Nordic took out $389 from my account on sept 19th. My broker wasnt aware of this when it happened. It bounced and I was charged with an NSF fee, they withdrawal money again on September 26th and I have yet to receive the money back. I have emailed Nordic but they dont deal with the public so I have been bugging my broker for answers. No answer on when Ill be receiving my $430. Im not the only one this has happened too. Im pretty sure this company is owned by Intact, whom I had issues with before of overcharging me. Who in the right mind thinks this is okay? I need *********** Nordic.

  Business Response

  Date: 04/01/2023

  
  We attempted to contact the customer regarding their concerns but we were not able to reach them. Based on the issues disclosed by the customer, they have been resolved.

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am waiting on a credit to my bank account as well as a refund in the mail. 
  
  Sincerely,
  
  *********************