Reviews

Review Details

• Review fromAmanda C

  Date: 08/04/2024

  1 star
  Awful business with a completely crooked and heartless owner. They left half my belongings behind because they didn’t bring a big enough truck, to which they blamed me somehow though I did a virtual walk through with them and they were the ones who estimated truck size. Anyways after leaving half my belongings behind they held my stuff hostage until I paid an invoice that was 3x their quote. I did take them to court, I got nothing for all the belongings left behind. I got less than my lawyer fees were in the judgement and Anna still hasn’t paid a cent. I’m a single mom and I moved from BC to Alberta looking for a better life for my kids and I. To start out having to replace all kinds of furniture and clothing, beds, so many things they left behind definitely put us in a tight spot as it was. The judgement was almost a year ago and she still has not paid anything. Stay so far away from this company apparently she owns MId-West Moving & Storage Services BOTH owned and operated by ********** *****

• Review fromIsmail K

  Date: 05/04/2023

  1 star
  they were very good with communication before we chose them. after our items were delivered from ******* to ******* , they lost 2 twin mattresses and a cushion. after my first call to them about it, they were hard to get hold of and everytime I did get them they would say that their supervisors know and thats it. it's been 4 months and they have done nothing and they won't provide me with their supervisors numbers so I can escalate. terrible service . low effort I told them that they lost 2 twin mattresses and they send me one text with a picture of a QUEEN size mattress asking if that is ours. I had to call from a different number for them to pick up the phone and I was told by the person that this issue can only be handled by the supervisors/dispatchers...whose contact info they cannot give us!!!! TERRIBlE customer service. don't waste your time with these guys

• Review fromJean-Claude K

  Date: 14/10/2022

  1 star

  Jean-Claude K

  Date: 14/10/2022

  All started on June 22, 2022, when a cargo of furniture and other household items were loaded by a Starway Moving contractor truck driver named Andy from our home in ******* ******* ********. A big part of the shipment was made of new living room, dining room and Master bedroom furniture still in their original packaging. The cargo was supposed to be shipped to the company’s warehouse in *******, be stored there for a while, then be delivered to our new home in *** ****** region, between August 18 and August 19. Until October 12, 2022, we were still waiting for it. Little did we know that that the driver, Andy, decided to move our stuff from our home, not to *******, but to an undisclosed location in ******* ********, and kept lying to us that he took everything the same day to ******* to be then shipped to our new home in *** ****** Region. When my wife and I arrived in ****** on August 15, 2022 to start our new life as retired people, we tried to contact Starway Moving first by phone then by email to reconfirm the time of delivery and there was no response. We stayed in a Hotel until August 18, then decided to buy a mattress and a few cooking utensils, hoping that our shipment would arrive within a few days. We kept emailing and calling Starway Way, but no one was picking up the phone or answering our emails. Finally on August 25, 2022, we received an email from Starway saying that our shipment is in Transit to *******, but on Sept 12, one of Starway staff decided to call andsaid that their August 25, email was a lie, that they had been unable to locate our shipment, and when they ask Hanna **** what to tell us when we call, she simply yells at them and instructs them to tell us anything to buy time. We then involved the police and a few days later, Hanna texted to say that our shipment had been found in *********, a few miles from where it had been picked on June 22. We received the shipment on Oct 12 with not even a single word of apology.

  Starway Moving and Transport Inc.

  Date: 25/03/2023

  We apologize for the issues experienced during your move. It is never our intention for our customers to be less than satisfied with our service. The claimant did bring these issues to our attention. We will work on improving it.

• Review fromPaul B

  Date: 15/09/2022

  1 star

  Paul B

  Date: 15/09/2022

  Worst experience ever. Destroyed out belongings, which included furniture we inherited from my wife's grandparents, custom made things we have had for over 30 years, none of which can be replaced.Now after almost six months they still haven't paid and you can't talk to anyone about it they will only pass along your messages. Complete scam of a company.

  Starway Moving and Transport Inc.

  Date: 25/03/2023

  We sent him an email on Feb 7, to let him know that he does not qualified.According to the terms and conditions, it was very clearly mentioned that the damage are paid by weight only at $.60 per pound it is not value based.Our claim department reviewed his claim the estimated weight of all his items on his claim list was about 400 pounds. The claim amount of that comes to 400 times $.60 cents equals $240.00. Since this amount is less than deductible amount 350. So hes not Qualify for any compensation.However, we sincerely apologize for any damages incurred during tha course of your move.

  Starway Moving and Transport Inc.

  Date: 25/03/2023

  We sent him an email on Feb 7, to let him know that he does not qualified.According to the terms and conditions, it was very clearly mentioned that the damage are paid by weight only at $.60 per pound it is not value based.Our claim department reviewed his claim the estimated weight of all his items on his claim list was about 400 pounds. The claim amount of that comes to 400 times $.60 cents equals $240.00. Since this amount is less than deductible amount 350. So hes not Qualify for any compensation.However, we sincerely apologize for any damages incurred during tha course of your move.

• Review fromVicki P

  Date: 11/08/2022

  1 star

  Vicki P

  Date: 11/08/2022

  This company is a ***** I gave them a deposit and they never showed up when they said they would . I have been trying to reach them by phone and email but no answer and no response. DO NOT hire this company!!! You will regret it if they think they have got away with this .. they have another thing coming.. I will write in every blog and review how BAD this company is and by the end their will not be a company to operate.. The reviews that say they are good are written by employees who have no morals .

  Starway Moving and Transport Inc.

  Date: 25/03/2023

  We have explained numerous times, we only can refund $250.00 ( it was very kind of our accounting team to return to $250.00 because our truck was there on the day, however she refused. Sending truck to Surrey from and back, there are expenses that occurred. But we do apologize for the inconvenience. We wish you would consider our situation too.

• Review fromThomas N

  Date: 20/07/2022

  1 star

  Thomas N

  Date: 20/07/2022

  Please hire this company if you want them to break your possessions & loose them! If I could give zero stars I would this company is literally a joke run by some immature children.Our stuff arrived with no labels or plastic wrap (the crew in ********* had tagged everything and wrapped it) in the back of a UHaul van, with footprints on the boxes, (they had been using our boxes as steps) and then only half of our stuff actually arrived, we were then promised our stuff would be delivered in a week oh and they had also stolen our dolly as the crew that turned up didnt have one and claimed it was theres, its now over 5 weeks since then. Oh I tell a lie my bicycle arrived later that day in someones car.Try and call them they block your number, email them they dont reply.Use a different number to call them and they do answer lol but you wont get very far, they even hang up saying there too busy to helpPlease please please dont use this company.

  Starway Moving and Transport Inc.

  Date: 26/03/2023

  Unfortunately, we cant find him. Please let us know if it was booked under someone elses name.

• Review fromJenna S

  Date: 17/07/2022

  1 star
  Stay far away from this Company. I honestly don't know how they are still in business and there's not enough characters in this form to explain all that happened. They were great up till we gave our $500 deposit, then all communication stopped.We had a pick up date set for June 30th. We received a call from the driver that day after a couple calls to the office for a time and he said 1pm. He didn't show by 1pm. We called multiple times through the day to be told he was on the way. He never showed till 8:30pm and didn't finish loading till almost midnight. We had plans to visit family in ******* and to break up the drive as we have 2 young children. This completely ruined our plans.We had been given July 3rd or 4th as delivery. Our things weren't delivered till July 13th. We called multiple times, most times they didn't answer. The one receptionist told us the truck had broken down which was a lie. The Manager could have cared less about our situation. We have 2 young children that had very little for 2 weeks. This company cost us a ton of extra money as we thought we only needed a couple days worth of things. We also didn't get our actual moving cost till the day of delivery. Once we picked up the cheque at the bank we were told they would be at our house in an hour, it was 4pm. They didn't show till almost 9pm. Our very expensive bedframe was chipped. Our new entertainment stand wasn't wrapped on the bottom and they slid it and it has so much damage.I don't know how this company is still in business. Don't trust the most recent comments. They have to be from fake accounts. Spend the extra money and get a well named moving company. Unfortunately this company has now turned me away from wanting to use smaller businesses. What a joke of a business. Get a new Manager and care about how stressful a move already is or shut it down. I will be telling everyone I know to never use this company. I have never been so stressed out wondering if our things would ever arrive

• Review fromTess H

  Date: 18/06/2022

  1 star

  Tess H

  Date: 18/06/2022

  This is the most unprofessional, atrocious company that I have ever experienced in my entire life. They gave us a quote of 2000+ over the phone and committed to showing up at our new place in ******** on the day that we agreed upon. Once we arrived in ********, hours later, they phoned and said they would not be showing up the day that was agreed-upon! We ended up having to sleep on the floor of our new place as we have four dogs and it’s very hard to find a hotel. They also then told us that our things weighed 7000 pounds and the bill was now going to be almost $5000. We were so shocked and beyond frustrated. When they finally showed up the next day all of our things were damaged, broken, TV smashed, mirror smashed, literally everything was ruined. We should have just thrown everything out instead before using this company. The boxes were all wet, everything was just handled extremely poorly like they clearly do not give a shit about their customers things. When we called to talk to the manager on the phone she was BEYOND rude and unprofessional, she was was YELLING at my husband on the phone and hung up on him! So not only did we end up having to pay so much more than we were expecting for the move, we ended up having to throw everything out and replace everything. Honestly I do not even know how this company is still in business, they didn’t even apologize for the damage and experience we had, clearly they do not care about customers and only want to make money off of people. Do not use this company I repeat do NOT Use this company unless you want to be completely ripped off and have your stuff all ruined

  Starway Moving and Transport Inc.

  Date: 25/03/2023

  We did send her a claim form on May 28th and we requested after filling it out please send it back so we can work on it. We did not receive any email from them.We do apologize for the any inconvenience.

  Starway Moving and Transport Inc.

  Date: 25/03/2023

  We did send her a claim form on May 28th and we requested after filling it out please send it back so we can work on it. We did not receive any email from them.We do apologize for the any inconvenience.

  Starway Moving and Transport Inc.

  Date: 25/03/2023

  We did send her a claim form on May 28th and we requested after filling it out please send it back so we can work on it. We did not receive any email from them.We do apologize for the any inconvenience.

• Review fromJay J

  Date: 16/05/2022

  1 star
  I used Starway last August to move provinces and had the most awful moving experience ever.Please be warned.. DO NOT USE THIS COMPANY! Very unreliable and unprofessional.My list of issues and complaints are so long I don't know where to start, but I will just list it in point form so you can get the gist:1. Attempted to try charging me Provincial Sale Tax (PST) and they are an ******* based company, coupled with the fact PST cannot be added to moving services. An additional 7% for no reason on moving expenses is very sneaky and underhanded.2. When they arrived with my shipped items to the new province I moved to, they only had half of my items. The other half was left back in *******. I had to wait for over 2 weeks to receive the remainder of my items. In the mean time I had to purchase air mattresses for my family and I to sleep on along with other items such as towels and kitchen utensils.When I asked Starway to compensate me for the additional items I had to purchase because half of my items were left in *******, I was given a resounding "NO!". Despite the fact I was now out of pocket due to their incompetence.3. When I called the office on several occasions requesting an estimated arrival date, I was screamed at by the owner and hung up on and told not to call back as if I was bothering her with me constantly requesting a date as to when I should expect the remainder of my items.4. When the second set of stuff was finally delivered there were a number of items that sustained damage. I submitted another claim to Starway, which I was also given another resounding "NO!".I have honestly tried to compact this story and make it as short as possible. If I was to honestly go into detail and recount my experience with Starway it would be a novel. Which I don't have the time for.Please heed my caution and DO NOT USE this company.You are better off renting a ****l or two and moving the items yourself.They deserve NO rating!

• Review fromPrabhjot S

  Date: 13/05/2022

  1 star
  **** *** ******* we used there service for moving from ******* to ******* and they did not deliver 12 of our items, my bed, sofa and dinning table are all missing parts so i cant assemble any of them . Their customer service lady is exceptionally rude and hangs up the phone in u . They have no accountability and respect for the customer .