Business ProfileforShaw GMC Chevrolet Buick Limited Partnership

In August 2022, my 2017 ****** died on the side of HWY 1, just outside of the Mni Thni exit. The truck flashed warnings that it was overheating, it had low oil, and then stopped entirely. The truck was towed to ************ where we purchased it from, and who had serviced it last in May 2022. **** told me that it was "catastrophic engine failure" and I would have to buy a new engine or pay them another 8 hours of labour at their shop rate to diagnose the problem. They quoted me nearly $12,000 to order a new engine, and I had to pay a non-refundable deposit for the cost of the engine of $7,300.00. The Service Manager, ***********************, told me to pay the money or get my truck off of their lot. Since paying the deposit on August 25, 2022, there has been absolutely no movement on the behalf of ************. When we have reached out for updates, we are told there is no ETA for the engine, and they have nothing else to tell us. We contacted GM ****** and they told us that there is a tracking number for the engine, and to track it through the dealership. ************, again, ****** that there is no update. Since ****** was so belittling, rude, and demeaning to me on the phone, I am very concerned that a) they ordered the engine and put it in another customer's vehicle, or b) that they have failed to order the engine at all. I've had to keep paying my truck payments, as well as keeping full insurance on the vehicle, and I have no vehicle.