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Business Profile

New Car Dealers

South Pointe Toyota

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pre-owned car from South Pointe Toyota, finalized the deal and picked up the car January 15th, ****. I went to the dealership a week before to view the cars they have and really liked 2017 **** Edge which I finally bought. On the day of viewing, there were two issues highlighted to the salesperson - Broken windshield and low tire pressure in the front right wheel. I was told that both these issues will be taken care of by the day of pick up which was after a week. On the day of pick up, the tire pressure looked fine and the windshield was repaired. I reached home and the next day I saw the tire went flat. I went to a tire repair shop and the mechanic informed that the tire rim has a damage which leads to air leakage. Further, tire is worn on the side of the damage rendering it not useful anymore.I believe this damage should have been highlighted as this is not something I as a customer could gauge in any way. However, I did highlight the issue with the tire pressure which should have been taken care of.

    Business Response

    Date: 17/01/2024

    Hello,

     

    Please have client contact me directly and I will assist in resolving. 

     

    Customer Answer

    Date: 17/01/2024

    I have reached out to the business directly. However, I will only consider this complaint responded satisfactorily once they have completed the job what they have promised over the phone call.

    Sincere gratitude to BBB for your assistance in this matter.

    Regards, 

    ******************;

  • Initial Complaint

    Date:22/08/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022 my wife's car was totalled off and required a replacement. After sending an information request to South Pointe Toyota regarding a new vehicle I received daily messages from the sales person pestering me to come in and look at a new Toyota. On April 14 my wife and I stopped at South Pointe Toyota as I needed a vehicle by September 1. *************************** the sales person assured me that delivery was 4 to 5 months out, just within my time frame as not to walk away. I paid a $1000 Non-refundable deposit on the vehicle and assumed I would be receiving my new Tundra truck in 4 to 5 months. I attempted to get a delivery update from the sales person by sending a text message, no response, voice message, no response, e-mail, no response and finally I stopped in at SouthPointe and was told the sales person was not in. On August 19, 2022 I stopped at South Pointe expecting news of the immediate delivery of my Tundra. I met with ***************************** who told me that my truck was not being delivered and would not even be allocated from Toyota or ordered for another 2-3 months, and I would not see a new truck for another 4-6 months. If I was not willfully misled by deceptive sales practices I would not have put a deposit on a vehicle that was a **** month wait. I need a vehicle and now find myself walking away from $1000 because I was lied to by the sales person. I need my new Tundra by September 15 as promised, or I want my deposit returned and I will buy a truck that is available for immediate delivery. I am hopeful this issue be resolved, but would not recommend South pointe Toyota to anyone.

    Business Response

    Date: 24/08/2022

    Hello,

    We appreciate our client's frustration as we are as well. I am going to double check to see if there are any other options one last time to try to assist the client. 

South Pointe Toyota is NOT a BBB Accredited Business.

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