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Find a Location

South Trail Hyundai has 1 locations, listed below.

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    Business ProfileforSouth Trail Hyundai

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 16/5/2017

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    6403 130 Ave SE, Calgary, AB T2Z 5E1
    BBB File Opened:
    3/2/2016
    Years in Business:
    8
    Business Started:
    26/7/2016
    Business Incorporated:
    26/7/2016
    Accredited Since:
    16/5/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • South Trail H Ltd.
    Business Management
    • Mike McManes, Owner/Dealer Principal
    Contact Information

    Principal

    • Mike McManes, Owner/Dealer Principal
    Additional Contact Information

    Fax Numbers

    • (587) 393-5852
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Back in the spring of 2022 there was an engine recall on my vehicle. I took it in. It failed all Tests. They didnt fix it for six months until it blew up on me and I was stranded on the highway with my grandson. Then they replace the engine and immediately upon leaving the dealership. My car would not excel the engine light was flashing and the car was shaking the next day I took my car back they did a factory reset and a few days later I was back again I have since taken my vehicle four times to this dealership only for them to finally tell me if the engine light doesnt stay on theres nothing they can do. I have contacted Hyundai ****** I have made dozens of calls to South Trail and it seems like every time I call I get a new person a week ago I went into the dealership and they finally decided to take a look at my car and now theyre saying their diagnostics dont show anything they dont have any dates in the records of when I took my car back in for servicing and theyre telling me I am now out of warranty since its taken a year for them to finally get my car into the shop. I would like to either be reimbursed, fair market value for my car and they can have it back or I would like a new engine put in and service done on my vehicle like they shouldve done a year ago at no charge to me. I was also told that they would be extended warranty on the new engine and now they are saying theres not. I was also told by another garage that all the wiring is done wrong. Therefore, I dont have headlights that work properly they flicker on and off , and now South Trail is saying it could be because they saw a cat prints on my engine and may be attached to the wires. This company has been completely unprofessional. They have not owned any responsibility for their lack of workmanship. They have been the worst company to deal with .
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bryan P

    5 stars

    03/10/2023

    After having 2 terrible visits at 2 other dealerships. I came across the Palisade I had been looking for on the internet. I reached out to **** **** with Southtrail Hyundai the experience was a completely perfect. He was genuine, caring, with no pressure or pushing in any direction. Kavvy in finance was great, very clear and made sure I understood everything about the warranty and all the paperwork we were signing. They definitely treated me and my wife like family and Id recommend Southtrail Hyundai anyone shopping for a vehicle.Thanks ****!

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