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Business Profile

New Car Dealers

Universal Ford Lincoln Sales Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ongoing issues with vehicles, repairs not being completed within time lines, being told vehicle is repaired and it is not, not filing request to extended warranty to replace tire poor customer service, poor communication, unprofessional and inefficient staff

    Customer Answer

    Date: 07/02/2024

    Yes we still need them to fix the repairs and replace the tire through warranty and due to all the issues we want them to also cover the cost of replacing the other 3 tires as we cannot have 1 new tire and 3 tires on the vehicle as per the mechanic as the vehicle is AWD. They agreed to cover $500 of the replacement value of the new tires but we would like them to cover all the costs due to the ongoing issues with them. 

  • Initial Complaint

    Date:10/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used car from them and they were supposed to give me 2 keys for the car and my old tag off my old car that I traded in . As soon as we signed the paperwork they promised to mail the second key to us but never did. We have been calling and emailing the sales associate and the finance guy and no answer.

    Business Response

    Date: 08/11/2023

    Good day,

     

    I am sorry this has happened to you. I am pulling the file to look into further. I am happy to help. Please call me directly.

    *****

    **********

  • Initial Complaint

    Date:08/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into the Universal **** on May 24th. I let the sales rep know that I wanted to upgrade my 2014 **** escape to a bigger SUV. I mentioned I had looked online at explorers and expeditions as they have a towing capacity of up to **** lbs. I noted we were purchasing a smaller trailer at **** pounds. The salesman (***************) told me he would look and see what he could find in my price range ($200 bi weekly). After searching all of their sister stores, **** advised that the best option that they had in my price range was a 2019 ram **** V8 hemi. I had email correspondence asking if there were any other trucks or options available, I did receive an email back from the used car manager (****), but **** had advised that I need a V8 and that the truck he showed me was the best one they could get me. After driving it off the lot, I noticed the ** was not working, the breaks felt shaky, and the ride did not feel smooth. I was advised by a mechanic that the **, shocks, and breaks needed to be fixed. Universal **** showed me an inspection report before I purchased certifying the vehicle was up to standard and was safe to drive. This is **********, as this report was not indeed accurate and upon further inspection of the vehicle at the dealership their mechanics confirmed that there was break issues and they needed to fully replace the front breaks. They confirmed the ** was not working but could not fix it that day as their machine was down. I have tried inquiring about alternative vehicles to swap with; I found one at the ***************, which was actually listed in the email from ****. But I think would have been a more suitable vehicle from the start and wish they would have advised me of this as there have been so many issues already with this "new" and "certified" pre owned vehicle. I have also been stood up for two appointments at the dealership, and my numerous emails, calls, and voicemails have been completely ignored.

    Business Response

    Date: 22/06/2022

    Good day,

    I am sorry for the experience you had. We do our best at all times to provide a great experience and accommodate everyone the best we can. As of now we have addressed all concerns on the vehicle and everything is complete. If there is anything else please reach out directly.

    Thank you

    ***** ******

Universal Ford Lincoln Sales Ltd. is NOT a BBB Accredited Business.

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