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Find a Location

Shaw Direct (HO) has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Shaw Direct (HO)

      100 2400 32 Ave NE Calgary, AB T2E 9A7

    • Shaw Direct (HO)

      PO Box 2530 Stn M Calgary, AB T2P 0C2

    • Shaw Direct (HO)

      30432 State Road 54 Zephyrhills, FL 33543-6003

    • Shaw Direct (HO)

      2400 32 Ave Ne Calgary, AB T2E 9A7

    Business ProfileforShaw Direct (HO)

    Satellite Supplies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 54 Customer Reviews

    Customer Complaints

    49 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Shaw Direct (HO) has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Shaw Direct (HO)

        100 2400 32 Ave NE Calgary, AB T2E 9A7

      • Shaw Direct (HO)

        PO Box 2530 Stn M Calgary, AB T2P 0C2

      • Shaw Direct (HO)

        30432 State Road 54 Zephyrhills, FL 33543-6003

      • Shaw Direct (HO)

        2400 32 Ave Ne Calgary, AB T2E 9A7

      Headquarters
      100 2400 32 Ave NE, Calgary, AB T2E 9A7
      BBB File Opened:
      28/11/1997
      Years in Business:
      28
      Business Started:
      1/1/1996
      Business Incorporated:
      1/1/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • Shaw Satellite G.P.
      • Shaw Direct
      Business Management
      • Andrew Wilkie, Manager Customer Experience
      • Bradley Shaw, CEO
      Contact Information

      Principal

      • Andrew Wilkie, Manager Customer Experience
      • Bradley Shaw, CEO

      Customer Contact

      • Andrew Wilkie, Manager Customer Experience
      Additional Contact Information

      Fax Numbers

      • (800) 872-8219
        Primary Fax

      Customer Complaints

      49 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/07/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I cancelled my **** service several times as I had none for several years. They were charging me for a service not delivered which is illegal. Then even though I sent their hardware back that didn't work I have a collection on my credit by them which provided me no written writing and there was no debt. In fact they owe me a few thousand dollars. Companies can not not provide a service and force you to pay for nothing because they think they are entitled. I am standing up for literally being ****** from.
      Read More

      Customer Reviews

      54 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeffrey T

      1 star

      27/05/2024

      When we first started up with Shaw things were great we outright bought our receivers because we had the option and it made more sense since then R***** has taken over my bill was trying to be put up as well as the receivers I had received in replacement for an upgrade R***** tried to charge me for and I decided it wasn't fair so I canceled my service with Shaw because of R***** and returned for receivers unfortunately one turned out to be one of my old ones I asked for that back as I paid for it cash and they refused to return this to me so I refuse to return their fourth box and the outcome became a threat to collections and all I'm asking for is our receiver box back and they will not send it back.

      Shaw Direct (HO) Response

      29/05/2024

      Shaw Direct has attempted to contact this customer to discuss this. We were unsuccessful in having a conversation.

      Local BBB

      BBB Serving Southern Alberta and East Kootenay

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